I joined this club during the summer, based on the recommendation of a friend who was a member there. The club was not bad, good machines, atmosphere was not bad. I did not get to experience more due to the following reasons..read further..
Like 3 weeks or so into my membership, I broke my arm. Technically the doctor said that I even should not run, anything with an impact was bad, so I had to stop going to the club.
When I joined the club, me being a very detailed person, I thoroughly checked the contract I signed, and saw nothing suspicious. It said that for a good reason or so, you are allowed to put your membership on a freeze. Just for "short term memberships", you were not allowed to put it on hold.
I had previously worked as a manager in 2 clubs overseas, and there we had weekly, bi-weekly, monthly, tri monthly, 6-months and yearly memberships. We considered the weekly up to montly membership to be short term, while the other memberships were long term.
When I requested that my membership be put on hold, I was asked to get a Dr. recommendation which I did. After going back and forth, like them having to check with their head office if I qualify for a membership hold, the manager there informed me that I do not qualify (that is after failing to call me back when he promised and me having to call them back).
From a personal point of view, this bothered me cause their contract was not clear as to what a short term membership is, i think this was unfair and if i thought my time was worth the nearly 100$ dollars i lost i would have pursued this with the Consumer protection office.
From a professional and business point of view, those guys do not have a clue about what they are doing. The do not see any value in a client..especially a client who came through a recommendation from a friend, which is basically the best type of client. Instead of freezing my membership for a few weeks, they have lost my money (will never ever join a Nautilus Plus club again), gained negative publicity as i will gladly share my honest experience if someone asks, lost my lifetime value as a client including the services I could have bought as extra while i was there (instead of the 6 weeks when I had to stay home with a broken arm)...
Not very smart, nor fair... read more