HSBC is located in sankeys corner and is fairly busy all year round. I have personally never had an…read moreaccount for these but have taken some money to them for other people. I find some of the staff quite rude but that is only my perception. They do all the things you require but sometimes don't seem willing to help otherwise all is well. They do have an internet banking facility there if you do not wish to go to the counter. They have changed it recently so that there is only two cashiers at the desk so be prepared for a long wait.

lovely staff, very helpful bank is always clean. best bank by far i have been to..read more

A Good bank with friendly staff!read more

Barclays bank is located down sankeys corner. Barclays has always been the person that i bank with…read morei have never once had a problem with them. The staff there are very friendly and always make you welcome a brilliant place to be. It can get very busy in there some days especially on a Monday and a Friday I think but the staff are always happy to help you and are always sympathetic about the long wait that you have to encounter sometimes it can be upto 30 minutes. It isn't the biggest of places so just plan your day out.

great bank very trusted i have been with them for years without any problemsread more

Would recommend this bank as they have always got time to help if you need it. But I have never had…read moreany problems with them being pushy with financial advice etc, (unlike other banks/building societies). Would recommend this branch as they are very knowledgable.

Perhaps it isn't as modern as many of the other branches on New Street (and trust me it's a lot)…read morebut this HSBC store, located right before the crossing where you can turn left for the Grand Central, or carry on across the road for the Apple Store heading towards Colmore Row, it still is a pretty decent branch consisting of probably the most banking machines (paying in/withdrawing money) I've seen in a bank. The store is pretty large and it does offer a good deal of basic facilities, while the emphasis on digital banking is low - but considering the amount of newer and more digital banks nearby that's ok. The opening hours of 9 am to 6 pm every-day, other than Tuesday's where they open half an hour later for training and Sunday's where obviously they don't open are also amongst the best in the area. The staff seemed friendly enough. While this HSBC store doesn't really do anything that makes me scream "Wow" and it isn't overly impressive, it merely does the job with a decent range of basic facilities in a good, central Birmingham location. 3*

I have been a customer of HSBC bank for a long, long time. I originally started my account before…read morestarting University (in the days forgotten when they offered either a free railcard or a £50 cash bonus when you opened a Student account) in Newport Pagnell. My local branch was small, personal and welcoming in the little town that I grew up in; nothing like the megabank monstrosity that is on New Street. This bank had a refurb a couple of years ago to make it more "modern", but in reality they took away a good 90% of counter services and replaced it with automated ATM's and paying in machines (to minimise staffing) and add a new "business banking" section (as business customers must make them much more moolah than personal ones). This all sounds very negative, but it's a bank... It's all about money. I popped in for the first time in ages last week to pay some physical cash into my account. As I had coins, I couldn't go down the machine route and had to use counter services instead. First things first, I was greeted and aided by a member of staff (as I probably looked a little bewildered) and even though it was lunchtime, it wasn't jam packed. I duly filled in my paying in form at one of the many counters (with working pens, I might add) and mooched on over to counter services. Again, it was lunchtime, so there was a queue. That being said, I was at the counter within about 10 minutes; so no complaints there! The young lady who served me was helpful, polite and very pleasant to deal with. I had counted out the various denominations of coins and notes and she duly recounted (not being annoyed that I had made an error on my paying in form) and efficiently dealt with my enquiry. I was in and out in around 20 minutes. This was at about 1pm in the afternoon, so hat's off to the staff who kept things moving swiftly whilst still being helpful and offering service with a smile. I'm not going to tell you to use this bank necessarily (I'm sure other banks offer much better personal accounts), but if you do have cause to enter this huge temple to capitalism on New Street; it's A OK with me.

The quickest bank queue ever! This place is so quick most of the time, the staff are still friendly…read moreeven though they are so fast they always have time for a smile! Plus its easily located in the middle of Broad St, with two cash machines outside that are open 24/7 and are free for all. Its clean, quick and convienient.

Not many people can say that they have received excellent service from their bank, but I can!…read moreThe HSBC in Merry Hill is brand new, all fully automated paying in machines and computers etc. If you wish to see a member of staff, they give you a little ticket and the most ive ever had to wait is 5 minutes, and by that time the welcome staff have gave you a coffee and said it wont be long. The staff are always friendly and efficient in anything you ask them! I have never had any problems with my branch and tocuh wood I never will.