This branch of Natwest is located in Oldham town centre, it is basically right next to the new Odeon Cinema / old town hall, and the Natwest its-self is an old building, in a way it feels like an old town hall its-self.
The branch is accessible up a ramp or some steps and there is some interesting features from the original building.
The branch has cash machines inside and out, and also free wi-fi, which seemed decent although sadly unlike my regular branch at Manchester City centre, or even sometimes at Middleton there wasn't a meet and greet service to get you in the right queue to get to the right person / offer assistance which was a shame.
The overall counters were slightly old fashioned compared to other stores.
This branch is probably nicer than the RBS store also, with this branch having multiple cash machines inside and out, compared to RBS which is a smaller store with only one cash machine outside, both of them are really closely linked together to the point where some aspects of Natwest's features such as GetCash also work at RBS. They are of course both in the same banking group.
I didn't have any close dealings with staff to comment, however, they didn't seem too interactive and welcoming as they were in other branches, there was very few staff despite it being a relatively busy time.
Overall, this branch is okay, it is better than multiple banks in Oldham including RBS, but I'm struggling to think of reasons for this bank to warrant anything over 2 stars with the main let down being the service. read more