It's a bank, so you'd think not too much to say, you go and draw money and that's that!! However,…read morein this place, the staff are super friendly and really try to help you. The queues can be long, but other members of staff come over and try to advise whether you should use self service iPad or wait for attention.

This place is so crowded! I stood in line asking if I could get a new pinsentry l, in which the…read morewoman said I was in the correct line, but when I got to the front i was told that those were no longer given out anymore. So why wasn't I told that from the get go instead of having to wait for ages? Disappointed.

* Thank you * While…read morethis may seem like a crazy thing to thank a bank branch for - thank you for having an ATM that accepts HSBC cards when the HSBC nearby (http://www.yelp.co.uk/biz/hsbc-bank-london#hrid:An7NpdzxH3fQfHgW-svH_g/src:self) doesn't. Thank you, thank you, thank you! You saved a poundless foreigner!

A bank is supposed to offer accounts for people to put their money in. This bank is so busy selling…read morepeople's money in credits that they do not wish to open bank accounts. They ask for silly things for them. So the European Union doesn't serve for anything as they don't recognize passports outside the UK. Banks were supposed to help out customers not make one-sided decisions who only benefit them. Without people's money, banks are nothing.

With many Santander branches closing or due to close in the area, this location perhaps is more…read moreuseful than ever, part of the W12 shopping centre (albeit just outside the main entrance next to Natwest) in Shepherds Bush, London. The bank its-self is very small and basic, it lacks a good number of basic banking machines and even seating which most banks have, the seating it did have also seemed rather uncomfortable compared too usual too. Shame. The bank didn't stand out as overly clean or modern, adding to its' woes, albeit I also did find the same of Natwest right next store which was even worse. A good location which is useful if you are with Santander, but if you're looking for a nice, modern bank nearby, I'd say to head to Halifax or Natwest, both who have branches across the way in Westfield London. It took some difficulty to rate this bank as it is pretty basic, but with outside cash machines and an okay location, it is useful even though it isn't a great place to bank. 2*

From time to time I have experiences that remind me that I no longer live in the customer…read moreservice-friendly US of A. Just when I begin to feel confident in my ability to live among the natives--wham!--something or someone is there to knock me on my fresh-faced American ass. More often than not, these amazing moments are brought to me by this Santander. Exhibit A: A few weeks ago I walked in in need of change for a twenty-pound note. I waited in the queue for a good ten minutes, while one teller helped a customer, and the other sat looking blankly at her computer screen. She told me I could wait until the other teller was available. Wow, thanks very much. Once the other teller became available, I walked up and said very nicely, that I needed change for a twenty. He told me that they don't change money and that I should visit the coffee shop next door for said change--!?!?!???????!!!!!!!!!!!!!!!!!!!! I can only imagine the look I must've had on my face, because he began to giggle and get very uncomfortable. 'You see,' he stammered, 'we have to have a paper trail.' I said, 'Oh, a paper trail. As in this paper money I'm holding in my hand right here?' I shoved it into the tray and demanded two fives and a ten. He muttered something about 'just this once.' I vowed never to go into this place again. Fast forward to this afternoon: Thanks to the HSBC down the road closing for some inexplicable reason--I mean, the queue for the cashpoints was always 20 people deep on market days--this is the only cashpoint on a heavily trafficked street. There are two machines. One is consistently out of money several days a week. This I've become very accustomed to. However, by some unknown force of the universe, both were out of money today. That's right. The goddamn bank was out of cash. This meant my cash-only dry cleaner gets to keep my clothes for another day. Brilliant. There are few things in life that make me want to bang my head against a wall more than this place.

We were in Kensington with the old UK money. When we arrived we had no idea we couldn't use it. We…read morewent to Barclays because of their relationship with Bank of America. The gentleman we spoke to gave us a sheet of paper and no other help at all.

A nice friendly branch, they get the job done and are friendly…read more If you want to do something that is more than just the basics you do get the feel they are a bit in experienced and feeling their way around the computer system. However they get the job done reasonably quickly and without any problems. A good branch and definitely better than most other banks

The person in the branch was the best employee of a bank in the UK I have every come across. The…read moreonly reason why I only give 4 out of 5 stars is the long waiting time after we visited the branch. It took almost 6 weeks to receive all documents/cards/online banking access for our new company once we signed up.