Shahwar was the best. She spent a lot of time helping me fix a problem with my account even though…read moreit was my fault.

Saves going to Hounslow High Street but that's the only redeeming feature. Staff less helpful and…read moreare patronizing towards their customers the vast majority of whom are from ethic minorities. What makes it worse are the staff themselves all appear to be from across the Indian Subcontinent. It would be better to have some staff transferred to other branches to broaden their experiences. I saw one elderly Asian lady in a saree rudely spoken to because of the way she presented more than one cheque which wasn't to the tellers liking, the woman had done nothing wrong it was just a different way. The teller I saw wanted to charge a fee for the transaction I wanted to carry out even though my account gives that service for free. She insisted on the fee, when I referred her to her branch service manual and the relevant section she came back without apology and said I won't charge you this time as though doing a favor.

I want to compliment and thank all the staff at the Barclays Ealing Broadway branch. I hate going…read moreto the bank and most services, but this was one of the easiest experiences. The lady working the long line was very thorough, polite, and patient. She listened !! Then inside another agent was extremely patient with me despite another customer trying to demand her attention. The agent was so so calm, professional and again thorough. Every person I have ever come across over the past few years at this branch have been genuine, polite, professional and just kind to everyone. So thank you Barclays Ealing Broadway. C g Rawlins

I came here to put some money in my account and was really shocked by the huge queue when I came…read morein. Good thing was that it was really nice climate in here not like the boiling heat outside. After waiting for about 2 minutes a friendly man came over and asked everyone if they had to do some payments to their own account. YES, me!!! So he brought me over to the machines and showed me how to do it myself! I was so happy and thankful and I really appreciate that service!

A smallish branch of this long established building society, Nationwide in West Ealing has always…read moreprovided a decent service to me. I have a long term regular savings account and go into the branch every so often to get my book updated. The staff are always friendly and efficient, although there have been a couple of times on a Saturday when I'm in a bit of a hurry and have witnessed a member of staff dealing with a customer in an office and calling another member of staff from the desk to help with a query leaving just one person to man a cashier desk when the queues have been quite long which can be quite frustrating.

When I arrived in the UK, it seemed like HSBC was THE choice for an international bank to manage…read moreall of my needs. And since I live in Richmond, this is my branch. The 'greeter' here is amazing - they must choose a manager-level employee to do this because he knows everything and can solve any problem (it has always been a 'he' so far). The staff in general has been very professional and helpful. One complaint is that it still takes forever to get anything done, but once it's done, it's great.

The business banking team of this branch, andpretty much most of the business team at HSBC is…read moreundertrained. They made me waste a month by losing documentation I provided to them, not informing me correctly as to which documents I had to bring first or spotting if there was any error. I wasted my time and money making endless phone calls to the business banking team, which contradicted themselves by providing very different information every time I called. Their attitude is far from being proactive as they never called me to keep me updated on my application. Shameful customer service.

Worst bank ever! It's apparently not easy to open a bank account in UK but they are at least…read morefriendly and advise you what you need. (Barclays bank, Lloyd Bank etc). I was referred to TSB by a friend and I had the right documents with me, the customer service person that I was assigned to was unprofessional and very slow, kept repeating the questions and the purpose of why I need a bank account etc. But it was still running smoothly. I am a European Citizen, however as soon as he found out I was born in the middle east the questioning came out! I was being interrogated and it looked more like a CIA interview. He said he needs to ask me more questions (due to sanctions in the motherland) and I will have my answer in a few days if I got approved to this crap bank. He kept repeating the same questions over and over and if I were taking/transferring money from the Middle East etc. I had enough and asked to talk to the supervisor, still no customer service there and she said the same thing. I told them to withdrawal my application and left to another bank, which helped me right away and got my new account! No extra questions asked!!!!! Racist worker, crappy customer service, ugly depressing premises. I am used to US customer service and I must say this had been the worst customer experience in UK so far.

I'd just popped in to open a TSB Classic Plus account (5% interest on up to£2,000! - with £500 per…read moremonth) after making some changes to my Lloyds account and was blown away by the differences between the two branches nearby to each other. Much larger and airier than the nearby Lloyds Branch, and as many staff as there were customers. I wouldn't pick accounts based on In-Branch service anyway, but in judging them on this, I was incredibly impressed, especially in contrast to my earlier experience.

Very high standards of customer service. Opening hours are very handy too - 7 days a week! And open…read moreuntil 8pm Monday to Friday. I love the fact that this is a bank that used to be a pub, when usually it is the other way round. One extra tip: metro bank prints your bank card right there in the branch. That's amazing for when you are setting up the account or for when your card is lost or stolen.

Ashford has seen so many financial institutions close down over the years such as Nationwide…read moreBuilding Society, Midland Bank/HSBC Bank and Lloyds Bank that Barclays is one of the few to remain though is permanently under the threat of closure. The bank was refurbished about 6 years ago to give it a more modern appearance, its generally quieter than the Staines location but the service is inconsistent depending on who you get at the till, some staff are more helpful than others. It will be interesting to see which is the last bank left in Ashford with Nat West holding on for now.