My entire family uses this dry cleaner. They are experts at stain remival and every clothing item is perfectly cleaned. When my sister returned from China, she had two bags of silk dresses, jackets and slacks. They were in storage for over a month and very wrinkled and soiled. The staff made all her belongings look brand new. My brother works for the Govt. And has his many suits and shirts cleaned here. He refuses to go anywhere else!! The staff are always pleasent, truthful and helpful. read more

Whilst traveling for a funeral, it became clear to that I needed a drycleaner ASAP. With no references in the area, I turned to Yelp and I was given the guiding light to Nature's Way. After [easily] finding them on Oleander Dr, I came in as they opened on Monday. We exchanged smiles and I pleaded my case for a rush on my suit and two shirts. "That's not a problem at all. Can you come back around 3?" Absolutely. Not only did they accommodate my rush, but my clothes were cleaned & pressed, two stains I'd forgotten to mention were removed, and NO chemical smell. All in all you could say I was a happy camper. I'd happily give them my business again. It was worth the 15 minute drive from where I was staying to use their services. If you're in need, I recommend them as well! read more

We have a lot of dry cleaning and have given this cleaner so many chances, but time and again they have fallen short. They have returned clothing to us with stains that were NOT there when we brought them in. Routinely, dress pants and slacks that were purchased with creases were ironed flat, and pants that had no crease were pressed as if they were meant to have a crease. We are now looking for another cleaner and wouldn't recommend this place to anyone. read more

Do not go here. Brand new and/or clean items consistently come back with stains on the collars.

In the past 2 months the Eastwood Road location has lost 5 of my dress shirts. I tried for several weeks to get the manager of the main location to call me put no attempt was made. When I called her she offered no resolution and when I asked for the owner to call me she said he would not be willing to do so. Only after telling her that I would take legal action did he call. After describing the problem to the owner, Ron, he told me there was no proof I was ever there and he "might" give me a good faith coupon for $10. Neither Ron, the owner, or Ann, the manager have had the interest or consideration to follow up with me since we spoke despite assuring me that I'd hear back. DON'T GO HERE read more

I use this service often. They are efficient and reliably quick. They have rushed my order more then once. They are also very pleasent and professional. read more

I have been going here for years with no problems. Recently I dropped off and picked up a costly dress that had a very sheer overlay and silky fabric. When I tried it on weeks later for a wedding it was RUINED the dress had some kind of brown steam/burn/chemical stains ALL over it. The "manager" Ann insisted there was no possible way it could happen in the dry cleaning process, and the stains must have been on the dress prior to dry cleaning, even if they had been invisible at the time of drop off (absolutly false). Knowbody had reached out to say stains appeared, or that there was a problem with cleaning my garment. Absolutely no communication. When I then returned the dress still with the dry cleaning tag they offered to reprocess the dress. When I returned to pick it up the stains were worse, bigger and in different locations. Again they insisted they already existed. Even if they had been invisible at the time of drop of, I.E from water or white wine, etc.. The "manager" Ann said it absolutely was my fault, was extremely rude, and stated that I was lucky my clothing was still there because it had been over 30 days. I stated I had been a customer for years and that I did not appreciate the treatment. Ann then stated well your not that active because I dont recognize you. After I insisted on her calling the owner Ron Trotta his only solution was a credit for the clothes I was picking up (one pair of pants, one shirt). I had asked for a store credit of $100 dollars since that was the price of the dress, and I also had paid the original dry cleaning price. He stated my dress was worthless, and that maybe I should consider not purchasing that material again. He also stated that if they had to credit or pay for all damaged clothing they would be out of business. read more

Natures Way Drycleaning - Large stains on dress after pickup - Dry Cleaning Near Me - Wilmington, North Carolina

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Ruined both my husband and my pair of pants by using too hot if press. They do not have insurance to cover damaged items. The woman at this location was beyond rude and condescending and hung up on me. She called me rude when she was the one raising her voice, talking over me and telling me I didn't know what I was talking about. Would not recommend going to either location if you have any clothing of value. read more

You better know exactly what you want like your an expert. Didn't even get anything cleaned because she waited a day to tell me she wouldn't clean the garment. The assistant called me the next day to tell me this and when i asked too many questions the cleaner jumped on the phone and gave me grief about not giving enough details about it ahead of time. I'd never been to a dry cleaners! Thanks for nothing and no further suggestions! read more

Nature's Way Dry Cleaning ruined an item of clothing (clearly visible even to the clerk at the location), has refused to reimburse me for that ruined item, has moreover refused to allow me to fill out a damage report, and as of today, ONE MONTH after the incident, has not returned the ruined item to me but has gladly taken my money for the dry cleaning. This experience has been completely unprofessional. I picked up and paid Nature's Way for dry cleaning on Friday, 9/11/2015. In that order, there was a brand new pair of pants from Banana Republic (purchased just a couple of weeks before in Myrtle Beach, SC), and worn only once. After getting home and going to put the pants away, I noticed how incredibly short they looked-and stained. The pants were shrunk (length, width, all over) at least two sizes down-and they were a ladies size 2 to begin with, so they were shrunk to basically a child's size. In addition, there were discoloration streaks all over the legs. The next business day, I returned them to the location (Eastwood Road) so they could be sent to the manager. The clerk at the location looked at them and remarked on the weird stains all over the legs. I held them up to me and we both laughed. He took the item and said someone would call me the following week. He was friendly and courteous. By the end of the following week, no one had called. So I stopped into the Eastwood location. The same clerk called the manager (Ann) and she told him the pants weren't shrunk or stained. He questioned her and asked if she could see the stains all over the legs. I asked to speak with her and asked her if I could file a damage report. I told her I paid approximately $45 for the pants and could get a copy of my payment from my credit card statement. She told me the pants "could not be shrunk because there was no buckling in the seams" HOWEVER they would "try to stretch them." (One of many contradictions.) I replied that I doubted you could "stretch them at least two sizes in all directions" to which she replied that I'd have to take them back to Banana Republic and try to get my money back from them because "if they did shrink, it was the manufacturer's fault, not ours." She ended the phone call by saying she would ask the owner (Ron) what he was willing to do. A week went by, no call. I called again, and Ann said the owner would offer me "a $45 dry cleaning credit for the pants." Because I have no confidence in their dry cleaning ability, I said "I appreciate the offer and please don't take this personally, but I would prefer if I could fill out a damage report and receive compensation rather than get a dry cleaning credit." And then ... and this is really priceless ... Ann said "since you turned down the credit we are taking the offer away from you and won't be giving you a dry cleaning credit." Huh? Now I'm being punished for having a complaint? After paying the business for their service? Again, I asked if the owner would call me. She said she'd "give him my phone number." Another week went by. Not one courtesy call from the manager or the owner. I called today, October 13 and reached the manager. She told me that since I had mentioned to the clerk at the location "I wonder if they know about reviews on social media?" (very true-I did ask him that) the owner would not talk with me and had (here we go again) "taken away his offer of a dry cleaning credit." But he'd already taken it away previously, right? He's taking it away again? Is this starting to sound ridiculous? Please note: up until today, I had not reviewed this business anywhere, or made any remarks about them whatsoever on any form of social media. I have given them AMPLE TIME to respond to me in a courteous and professional manner, to acknowledge their mistake and to take the appropriate steps that any reputable dry cleaner would take. Today, October 13, I asked, "When am I getting my pants back?" To which Ann replied, "If they are shrunk, why do you want them?" To which I answered, "If you won't compensate me for them, and I have already paid you in good faith for the dry cleaning, why are you keeping my item of clothing and not returning it to me?" And then, she says ... "I can offer you a $25 dry cleaning credit now, and return your pants, but not $45 since you refused that and that was a one-time offer." I replied I do not want their dry cleaning credit. What I want is to be fairly compensated for the item they ruined. Apparently that's not going to happen. As of this afternoon, Nature's Way Dry Cleaners has not returned my ruined pants. The manager said she would "send them over to the location later" and then ... hung up on me. read more