We love the products very much - I had a very serious injury to my foot, the ER did not clean the wound but wanted the orthopedic surgeon to clean it. He couldn't fit me on for 6 days. I use silver shield 2x daily for the interim and when I saw the orthopedic surgeon he was amazed that the injury showed no signs of infection.
The product gets 5 stars.
However when we called in to place and order and showed up to pick it up Joanne Lancaster was so rude and unhelpful making me feel like trash for even showing up to pick up our order. We put her out, her shipping department out. I will not place another order if I have to see Joanne again. When I walked in - she was busy talking to a friend on the phone and then when she told her friend to hang on for a moment and then had to tell her friend she'd have to call her back and proceeded to tell me how natures sunshine does work this way. that there was no one who could really help me and I felt like I had just caused the worst did service to her.
Yet the person who placed my order was so polite, helpful and courteous. Not sure why Joanne is so rude but she should not be the one greeting people at the door. Terrible customer service skills.
Joanne gets 1 star. The combined review is the 5 star rating for product and the absolute terrible service from Joanne. read more