1. Naturally Country

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Norwalk, OH

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Naturally Country

5.0 (2 reviews)
Closed • 10:00 am - 5:00 pm

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Photo of Brenda R.
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5 years ago

Something for every event or everyday decorating. Stop in and you wont be disappointed

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Photo of Pat S.
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4 years ago

Beautiful stuff! Great ideas! Love the deck for lunches or small gatherings. Friendly staff with great ideas!

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Norwalk Furniture

Norwalk Furniture

2.3(12 reviews)
3.3 mi

This review is not about the quality of the furniture but the quality of the service. Through our…read moredesigner, we bought a Stephanie recliner which comes with a battery pack so you can put the recliner anywhere. There are no instructions on how to install the battery (it came in a box and not already installed.) After attempts to get some direction from Norwalk, we realized we had to figure it out ourselves. After about 5 months (with many pauses) and 10 different family members trying to figure it out, we finally figured it out. Shame on Norwalk - they can do better.

My client purchased Norwalk sectional. Within 3 weeks of delivery which was in November 2022 they…read morenoticed a hole in each arm of the sectional in the exact same area. You can feel the rough wood underneath the fabric where the holes are. There is no padding underneath the fabric in the area of the holes so the fabric rubs against the bare wood. I filed a complaint with the customer service center. A couple of weeks later the fabric began pulling on the bottom side corner of the sectional creating ripples in the fabric. I filed another complaint. It wasn't until Jan. 11, 2023, when I talked to Mr. Souter on the phone about both issues that I received an initial response to my second claim 9085 and a second response to my first claim 8996. After our conversation Mr. Souter responded with an email that he spoke to the VP of Manufacturing and he indicated that it is not a manufacturing issue and that they will offer me fabric at a discounted rate to have my own upholster fix the issue. Mr. Souter made the absurd remark that maybe the client turned it upside down and drug it across the floor. They won't even entertain the notion that they are not at fault for this poor workmanship.

Naturally Country - homedecor - Updated October 2026

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