Hiring Manager Vikki (and Whomever Else it May Concern),
I have dropped by a few times this week since noticing (from the sign on your main entrance) that your company is hiring. The first time was Monday, when I filled out an application for employment at your service desk. I spoke to Rob, who informed me that you were the hiring manager, and that you were usually in after about 3pm. Tuesday at 3:00, I was in the neighborhood again (walking home from the library), so I stopped by again.I recognized Rob by the desk, and spoke with him a second time. He was helpful, and revised his previous estimate of your schedule to a little later in the day, letting me know that I could be sure to find you in the evenings, closer to 5:00 or 6:00 PM. He also mentioned that you would call me when you got to my resume. My phone service was disconnected Tuesday morning, as I am currently unemployed and my bill payment is late. I let hime know that, and said that I would come by another day and time when you were there.
Today, on my walk past your store, it occurred to me that I may not have included an alternate method of contact on my application, such as my email, so I stopped in to add it to my application paperwork. This time I spoke to a different manager, roughly 40-50 years of age, with a full head of silver hair. It is my brief interaction with this man that is my reason for this correspondence. I will refer to him as Rude Guy here forward, for simplicity. I did not ask for his name. Our time is valuable, so I will get to the point: I would like withdraw my application for employment.
If you would like to know why, keep reading. The remainder of this email is probably best summarized as a customer complaint, although I will not be shopping at your store again in the future, nor will my family, or my sister's family. We have always enjoyed your wide variety of exotic hot sauces, but we have the internet for that, when local businesses don't suffice.
Today, when I came by for the third time, I noticed that the Service Desk was empty. One of your cashiers was kind enough to page for assistance on my behalf. Either by coincidence, or because he is also a manager, a third character approached me at the desk a step or two ahead of Rude Guy, from my right. He was slightly older, with long, graying dark hair. I began to explain my reason for being there when, from my left Rude Guy interrupted loudly,
"Rob told you yesterday, Vikki doesn't get here until later!"
I was a little startled, since I hadn't seen Rude Guy approach, and I had not ever talked with him. Clearly he had been present the previous day, when I spoke with Rob. The store was humming with traffic that afternoon. If seemed that the longer-haired gentleman (your other employee) was as startled as I by Rude Guy's interruption, and his abrupt, aggressive tone. You can ask him about that yourself--I might be mistaken. I was more startled in the moments that followed when I realized that Rude Guy holds a position of authority in your store, a business that requires customer service skills, no less!
"Yes, I heard that when Rob said it to me. I just wanted to be see that my application included an alternate form of contact, like my email address. If I didn't write it on there Monday, I would like to do so now."
Rude Guy begrudgingly obliged my request, appearing very put-off that I was asking him for something. I was simply applying for a job that was posted at your store entrance. I added my email, thanked him, and walked out. Within about a block of your store it occurred to me that I probably should have just taken my application with me, and thrown it in the trash. I know from experience that I can't enjoy my job when I work for somebody who behaves this way.
I'm 45 years old, and I have worked in the Service Industry since I was 15, most recently managing restaurants. I'm heading back to school for an engineering degree currently, and am just looking for a low-stress job to supplement my student loans in the process. I've worked for a lot of managers, in a lot of companies, and I usually know right away which ones I will enjoy working with, and for. I have proven myself a valuable asset in every position I've ever filled, an this guy clearly doen't deserve my efforts. Most of what I have learned about management, came in the form of "how-not-to" lessons I learned while being managed by unqualified or otherwise intolerable managers. Rude Guy pretty much demonstrated all of the "how-not-to's" in one fell swoop. It's pretty impressive, actually, even comedic.
As I assume you are his boss (hopefully someone there is), you might be kind to share with him a few basic lessons in manners, management, customer service, and life in general. I hope he will have a chance to read this:
Firstly, it's rude to interrupt conversations, and to cut people off mid-sentence, before they've even had a chance to communicate their purpose. Secondly, i read more