Natural Bridge Heating and AC, Replaced two 25 year old HVAC units at my home and converted one indoor Handler and replaced a second indoor handler, at a very competitive price. (I obtained four other Quotes from other contractors). Mr. Donny Shanks crew was very professional,highly knowledgeable and the workmanship Quality was top notch! I Highly recommend them for any of your Heating and Air Conditioning issues. Steve P. Buena Vista Va. read more

I would love to leave a great review, because in the past Natural Bridge has always been fast and reliable. But not this time, and I'm really disappointed. I called them on July 10th, when my ac unit motor started making a racket. Hot summer day, but I turned off the ac so I wouldn't do more damage. They came out quickly, listened to the noise, but that was all they did to diagnose it. They didn't remove the part or do any sort of inspection. It is an older unit, and they told me they were sure the blower motor had broken fan blades, and that if it wasn't replaced it would throw more blades and do even more damage. They went on to say that due to the age of the unit, it was unlikely they could find a replacement motor, and that I should just replace the entire hvac system. Well, we had been thinking of moving away from fuel oil, so he didn't have to push us too hard. He suggested a brand new York system with a heat pump, which would run us close to $7000. An expense we weren't prepared for, but thought we needed. He said that if we were his customers he could squeeze us in, adding to the push to get the new unit, and it would be 3-5 weeks. His secretary called to confirm our order, even sent us a photo copy of the specs of the unit we were getting. So far so good. But now we were without ac in the middle of July, so we purchased a large window unit to keep the living room cool, a $400 expense we figured would be good to have in case of future events. When 5 weeks came and went, I called them, just to see where we stood. We were doing ok with the window unit for the time being. But it was August and really warm. He said that most of the parts had come in, and he expected the last one next week, and we could get going. And then I never heard from them again. Just out of curiosity, and because we hadn't yet thought Natural Air would drop the ball, I called the Farmer's CoOp to ask about the blower motor. They found a perfectly good replacement in just a few hours, and scheduled me to install it the next day. The total for the blower motor and installation was $465, about what I paid for the window unit. And the old, noisy blower? Did it have broken blades? No, not at all. The bearings were just getting old, and it benefitted from the replacement. The ac worked fine after that and has served us well all summer, and now winter. It's been over 7 months since we ordered our brand new $7000 hvac unit that we didn't even need, and still no word from Natural Bridge. Not only didn't he do an inspection of the problem before diagnosing it incorrectly, but he left a customer hanging for months. He pressured us into spending thousands of dollars for no reason, then didn't even deliver on that sale. And I have no idea why, or how, we "fell through the cracks". I'm glad we did, because we saved thousands. read more

Very fast and very affordable. They did a great job and very knowledgeable. They had my heat fixed in a few days after ordering the parts.

Professional. Prompt and professional. Friendly, prompt and professional. Just great service...everytime!

Outstanding HVAC Team! A few days after Christmas 2019, in the middle of the night, while everyone was sleeping, our 30 yr old home furnace had a small fire that destroyed the fuze panel and filled our home with smoke. I immediately turned off the circuit breaker and isolated the path of smoke out of our home. The next morning I called Donnie. He and Jay came out to my home that same morning to discuss our options. After ordering our new system, a few days later a team of three came to our home and comletely removed our old system and replaced it with our new equipment in a few hours. We had a Miller heating and A/C unit, and a 2 1/2 ton York Heat Pump installed. It's been a few weeks now, we keep the new digital display set at 68 and the temp is always perfect. Didnt realize that our 30 yr old dial thermostat may not have been working very accurately, costing us extra money each month. Donnie's Team in the Glasgow Office and on the front line in the HVAC trenches, were very professional, and displayed an outstanding knowledge and skills while installing our new system! We are very thankful for their Team and look forward to many, many years of quality heating and cooling in our home! I never knew about the NBHVAC Team until Donnie and Jay came to my home. I would strongly recommend them to my family and friends, and the price was very competitive and actually less than I expected. Thanks to you Donnie and your awesome Team! read more

I am so thrilled with the service I got from Natural Bridge Heating and A/C. They answered the phone quickly, and promised a technician would be at our home within two - three hours. They were at our door in one and a half hours, fixed the problem within fifteen minutes, charged us a VERY reasonable fee, and we were up and running! The technicians were courteous and did an awesome job! read more

Can't say enough good things about these folks! Prompt, excellent service for reasonable prices. Reliable and trustworthy.