1. Nativis Wellness & Spa

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Troy, MI

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Nativis Wellness & Spa

5.0 (1 review)
Closed • Closed

Services - Nativis Wellness & Spa

Therapeutic massage

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2 years ago

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Michael G.

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MassageLuXe

MassageLuXe

3.3(65 reviews)
2.6 mi
•$$

Great service. Very respectful and courteous staff…read more Felt awesome after the massage and relaxed.

I received a gift card for Christmas for Massage Luxe Spa. It says it's for a 60 minute massage or…read morea luxe facial. I admittedly, put the card away and forgot about it. When I saw it, I thought, "this is probably expired." I searched for the locations, called the closest one to me, explained the situation, and the receptionist was lovely. I told her it was from 2 Christmases ago and I wasn't sure it was good. She took the number on the card, and confirmed that it was all set. I filled out the sent paperwork, and got excited for this "treat myself" moment. There aren't any of these spas near my house, so I drove to the closest one to me, a half hour away. Only for the receptionist to tell me that my gift card isn't good here. She was not apologetic, I explained that I had called and got confirmation that I was good to go. She said she called her manager, and wouldn't be able to pay the esthetician because the money would go to another store. (I've worked retail, I get it. I do) But wait! I'm in luck, instead of using my gift card, I can pay $80 because I've never been here before. I simply responded that I'm not going to do that. She looked at me incredulously. She asked if I was going to get my facial, I asked her, "Why would I do that? Why would I give you money when you've refused a gift card I got confirmation over the phone at 3:00 today to use." She then turned the gift card over and pointed to the letters and said, "See? It says Bloomfield Hills." Okay, so I should've read the small letters in the back. That's on me. But maybe whomever I spoke to on the phone should have asked if it said a location. I suddenly got nervous that they're going to charge my card I had to give them to place my appointment, so I asked, and she said she's not going to charge me. I guess we'll see, because they did make me sign a 6 hour cancellation contract. What a terrible experience. Zero customer care. A huge waste of my time and gas. I genuinely, sincerely hope that whomever owns this establishment reads this and knows that you've earned a detractor for life. As I was about to leave I said to the receptionist, "I don't live close to here. You really should make sure that whomever answers the phone knows to double check these things." She looked uncomfortable so I left. Mainly because I feel stupid but they definitely perpetuated that feeling. No thank you.

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MassageLuXe
MassageLuXe
MassageLuXe

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Spa Nordstrom - Somerset Collection

Spa Nordstrom - Somerset Collection

3.4(40 reviews)
0.8 mi
•$$$

I have been a loyal Spa Nordstrom customer in Troy for more than 13 years, and unfortunately, the…read morelevel of customer service has declined significantly over the past several years. I have had multiple appointments changed because an esthetician was unavailable, and since the pandemic, evening appointments have become extremely difficult to get. I continued going because I had a regular esthetician I trusted. Unfortunately, my experience this past May was especially upsetting. The esthetician I was scheduled with arrived 30 minutes late, which resulted in a rushed eyebrow wax. I ended up with a waxing burn that removed skin above my eyebrow. After that, I simply decided I would no longer book with that esthetician and would return to my regular person. I made an appointment with my regular esthetician months ago for this Sunday and confirmed it. About an hour later, I received a call telling me she would not be working that day. I was offered another esthetician, but after my experience in May, I was not comfortable doing that. The timing was particularly frustrating because I am leaving for a trip this weekend, so I had to scramble to find another spa that could fit me in before I leave. After 13 years, I have decided I will no longer be using Spa Nordstrom. Nordstrom used to be synonymous with exceptional customer service, which is why I remained loyal for so long. Unfortunately, my recent experiences no longer reflect that reputation.

BEST FACIAL i have ever had!! My kids gave me a gift certificate for this Spa two years ago. It…read morewas a lovely experience!! My face felt great afterward. I try and go every few months now. My family knows that a gift certificate to Nordstrom Spa for a facial is my favorite gift. I usually get one for every occasion Quality staff. Quality products. Lives up the Nordstrom name.

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Spa Nordstrom - Somerset Collection
Spa Nordstrom - Somerset Collection
Spa Nordstrom - Somerset Collection

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Nativis Wellness & Spa - bodycontouring - Updated October 2026

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