We contacted Eddie through Yelp to find a used refrigerator for our warehouse. He was able to get us set up with the purchase and the delivery very quickly. It was seamless. He was quick to reply and easy to work with. We will be returning customers in the future I am sure. read more

Sad. Just sad. I'm sure it was once highly sought after. From past photos it looked promising but items seem to be in disarray and the place looked more like a flea market. To be fair I came looking for dishes...none to be found. read more

Came to look for some replacement Corelle bowls that we broke. Unfortunately, they didn't have any of the ones I need, but Eddie was nice enough to gift me 8 sauce dishes I wanted. If you need something and don't mind washing something that is secondhand, this is your place for dishes and glasses. I didn't look at their appliances or other items but I saw some pretty gigantic pots and other cooking tools that looked like industrial Instant Pots and blenders. As people have to tighten their budgets, it's not a bad option to check out if you can make it to Hayward and Eddie was really nice! read more

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Beware - This seller is dishonest. I was sold a fryer under the claim that it was a propane fryer, which I specifically needed for my food truck. I even double-checked with him to confirm it was propane. However, after installing it, I discovered it was actually a natural gas fryer. When I called him to explain the situation, he was extremely rude and dismissive. He told me to purchase a conversion kit to switch it from natural gas to propane--which defeats the whole purpose, as I already have two natural gas fryers. When I asked for a refund, he told me he's not a flea market. Honestly, I think even flea markets have better business ethics than this place. Do not trust this seller. Avoid at all costs. read more

Inquired about a double burner and this man has the audacity to tell me i wasn't a serious buyer after asking if it's propane or natural gas. I don't know how this person is still in business. His attitude and behavior is disrespectful and disgusting. read more

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WARNING! DO NOT DO BUSINESS WITH THIS MAN!!!! I saw the bad reviews and hoped that they were just a few disgruntled customers. We all make mistakes and no one is perfect. Eddie had a 4 foot refrigerated display case that I needed ASAP. He was kind enough to wait for me to arrive on a Tuesday. I paid $880 including tax with free delivery and haul away of my broken display case. He also had a refrigerated prep table that he said he would fix up for me and put a cover (the cover was broken). He said I could pay for it $700 cash upon delivery the next day. I asked if I needed to hire a window person to take out our window glass so he could fit it through because I didn't think it would fit through the door. He measured it and said it would fit. He wrote on the invoice that the door needed to have a 32" wide clearance. I said I would check and hire a glass person to remove the door if it didn't fit. My door had a 32.5" clearance. I didn't hire a glass person. I don't usually work on Wednesdays but I went in to wait for him. He never called. I called in the afternoon and he said he wasn't finished fixing the prep table and that he would deliver the next day. He also said that it will not be$750. On Thursday he said he would come on Friday. I told him I would only be there from 9am to 11am. He said he would call at 10. On Friday I called at 12 saying I needed to leave. He sent me a picture of a technician working on the prep table. This was irritating as it should have been done on Wednesday. I left cash with my employee with instructions to only pay after the 2 items were delivered, plugged in and working. He arrived with a very frail older man. They could barely remove the prep table from their truck. First he said he was never told that he was supposed to remove our broken display case. Then he broke our door trying to force the new display case through. My employee called saying he couldn't fit it through. I instructed her to tell him to stop and we would reschedule. He wouldn't listen to her and was very rude, telling her that he was working and she was bothering him. I called him and told him to stop and that I did not appreciate his being rude to my employees. He said that she was yelling at him. I really doubt this. We agreed to reschedule for the following day so I could find someone to remove the door. The next day he needed to deliver by 11am and I could not find anyone to arrive in time for him. Finally we agreed to wait until after Thanksgiving as we were very busy during the holiday. On the Friday after Thanksgiving I texted and asked if he could deliver the display case that day or the next morning. He said 1:00. I had 3 hours to schedule someone to remove the door. While I was on the phone, he called. I called him right back and he didn't pick up. I've attached a photo of the rest of our conversation. He wanted me to pay for the prep table (now $850) before he would deliver the display case I had already paid for. I wanted to return the prep table because it was broken on the side that would be facing customers and the top was covered in condensation. He proceeded to insult me, refused to accept the return and refused to deliver the display case I had already paid for. So now I have a messed up prep table that doesn't work (see pic) , never received the display case I paid for, and have a broken door (see pic). I had a man go in to talk to him thinking he would listen to a man. He was able to have a conversation but refused to honor our agreement. He even said I owed him an apology. Wow. As soon as I have time, I'm going to small claims court. DO NOT IGNORE THE BAD REVIEWS!!! UPDATE: Please see his texts to me. (Images named screenshot #1,2, and 3) He's a real piece of work. read more

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My daughter needed an ice cream machine for an event in Reno, NV. We looked on Facebook Marketplace and found a Taylor Ice Cream Machine at National Restaurant Supply in Hayward, CA, a five hour drive from Reno. I called Eddie, the owner of the store, and asked him to send me a picture to show me that the unit was working. He said that it worked and sent me a video of the unit. When we got there, I asked him to demonstrate it to make sure it worked. He said he couldn't because he didn't have 240 volts in his store to test it. So we trusted his word that it worked and we purchased it for $1300, cash. We drove it all the way back to Reno, another 5 hour drive, and found out that it didn't work. I called Eddie and told him I was going to bring it back for a refund, as we had him write a 30 day guarantee on the bill of sale. He told me to take it to an ice cream machine repair shop and have it fixed, as he didn't want it back. He said he would pay for them to fix it. I drove it from Reno to the Taylor machine repair shop in Sacramento, CA, a 2.5 hour drive, and they kept it for a week. They said it could not be fixed and charged me $320 for their labor. I called Eddie to let him know and he didn't take my call. I left a message and told him that Taylor said that it couldn't be fixed. Since Eddie didn't return my call, my wife called Eddie. She told him that we were going to invoke the 30 day warranty and wanted our $1300 cash back, but if we didn't have to drive it all the way back to Hayward, CA to return it, we would take $900 refund and dispose of the machine in Reno. He told my wife to bring the machine back and he would give us a refund. (another 5 hour drive each way to Hayward.) We drove the ice cream machine back to Hayward. Before Eddie would give me a refund, he said I had to sign the bill of sale saying that I was cancelling the sale, which I did. Then Eddie pulled out $900 cash and offered it to me. I told him that I wanted the full $1300 back, since I had to drive all the way back to Hayward, CA to return the unrepairable ice cream machine to him. He told me that he could repair it and he wouldn't give all the money back because he had already paid the consignment money to the owner of the machine. I shouted at Eddie to honor the 30 day guarantee and to give me a full refund. He told me to sue him for it. I told him I was going to take him to small claims court and started to leave. He told me to leave the machine with him and he would fix it. I asked him where he was going to fix it, because when I purchased it, he told me that he couldn't test it because there was not 240 volts in the building. He said he would fix it at his location. I asked him how he was going to fix it when he doesn't have the right voltage to make it work. I caught him in a lie, which caught him off guard. He, once again, offered me only $900 cash refund and I decided to take it, because it was obvious that he was not going to honor his guarantee. I told him that it just cost me $720, plus time and fuel, to be able to tell the world what happened to me. We had a terrible experience with him and would never do business with him again. He still has the ice cream machine listed on Facebook Marketplace. The caption says, "Three yogurt machine for only 4000$", 220 volt, Great working conditions, Call [hidden information] We will be forwarding this and additional information to the authorities. We also noticed that the 5 star reviews have similar English grammar. Don't Be Fooled!!! read more

National Restaurant Supply - Restaurant Supplies Near Me - Hayward, California

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I have good experience last Saturday I called the company last Saturday to get a freezer it was emergency' the owner came and opened the company and helped me purchase the freezer over the weekend read more

Just want to start off by saying that every place you yelp might have some good reviews, bad reviews, ok reviews etc. this place has ALL negative and bad reviews! I wish I could leave NO STARS! Really wish I would of yelped this place before I bought here. Every other review is exactly right, basically old and non working restaurant/store equipment is what is sold here. Bought a few items, they either didn't work or were leaking all over the place. I bought a freezer that he told me was in great condition it was so crammed in his warehouse I couldn't get a good complete look at it. When I got it to my place it had a hole in it and couldn't freeze anything. Not to mention everything else I bought DIDNT WORK!!! It ended up being a hassle to return things, older gentlemen that works for Eddie even told me be careful he's a CROOK when I kept showing up to get my money back. First he told me what I bought was on consignment and he already paid the owner that there was no way to refund me. When I got a little FIRM with him he then told me he can take it back but there was a 25% restocking fee. I ended up taking that deal. I figured I lost $300 on restocking fee but probably saved myself 3 years in prison for wanting to bash his teeth in. ( and really thinking about doing it) BOTTOM LINE He's a crook who sells junk and it is amazing how he's still in business or that someone hasn't physically hurt him yet! BUYER BEWARE !!!!! Update. 2/20/19...... John H keeps commenting about how I'm his competitor. But if u look at John H he is the owner of national restaurant supply. AKA "Eddy" I'm sure he's still a crook. And amazing how he's still in business. Funny how John H only has reviewed national restaurant and gave it a 5 star. (No one else has given him 5 stars and never will) LOL and his only photos are of national restaurant supply. YOU'RE A FREAKING FRAUD John H. (Eddy). read more

I bought a used freezer from emad the owner 3 yearsago, and the price was very reasonable and the freezer is working fine. So good product and good service, I recommend very much. read more

I highly recommend this Restaurant supply store Emad the owner is very helpful and accommodating! When ever I need a machine he works hard to get it for my Cafe'. He also delivers which is nice. read more

Provided used equipment, promised 30 day warranty. I never used the equipment and im not open for business. He sent 2 technicians twice to fix and its still broken. I have to spend over $1200 to fix the equipment I purchased, he is now ignoring me and will not respond to my text messages. Even though I told him that I would pay to fix it, he only accepts CASH by the way, extremely unprofessional. read more

We are well on our way with our fridge that we we picked up from Eddie. It was delivered easy peasy and keeps our stuff cold. that's what we wanted - that is what we got. We will be back for more when we expand. read more

Actually I was not in a hurry and I knew exactly what I was looking for, the employee who I spoke with said they didn't know if you had what I was looking for and that I had to come look myself then quickly hung up on my face before I could even reply. And your reply is proof enough to anyone who uses Yelp why they should NOT patronize your business. Rude, inconsiderate, and terrible customer service skills 0/10 DO NOT RECOMMEND! read more

Terrible place. It's dirty inside. Eddie I believe is the owner is rude and has no customer service. He tried to sell me an item for way more than it goes for anywhere else. Don't bother with this place. He's a thief. read more

I purchased used refrigerators from National Restaurant Supply 5 years ago. Used equipment does not last that long but 5 years for me it's ok I survived and save money to purchase a new equipment. Now I called Eddie to pick up the old equipment including used dough mixer, used counter top gas fryer and ventless fryer. He did not hesitate to send his employees to pick up the item. read more

Eddie went above and beyond to get me what I needed in a short amount of time. It was delivered early and was a fantastic deal that I couldn't find anywhere else! He's an honorable business man and would highly recommend getting your supplies through him! read more

The place has many clean and affordable equipments and most importantly is the great customer service.provided by the manager.

Bought a freezer got the guarantee I told I'll get and then some fast delivery and friendly costumer service

Bought a refrigerator here a couple of weeks ago and was told that it worked, and if there was any problem I had 30 days to return it. It didn't work at all, and when I tried to return it today the man would not give me my money back. He made me wait for over two hours while he said he would repair it, and couldn't get it fixed so kept trying to talk me into leaving it there! I paid $800 for a working refrigerator, then he wanted me to just leave it and take the chance of not getting it or my money back. After waiting two hours I finally told him I needed to take the refrigerator and that I would deal with him in court. He then called me some awful names and I finally shook my finger in his face and gave him a piece of my mind like you would a 3 year old as that is how he was acting! He then called the police, and tried locking me in his store, and blocked me from taking my refrigerator, and shoved me into another refrigerator when I tried taking it (I'm a 100 pound woman!). The police arrived and he told them I assaulted him, but that I never touched him, but almost did, and that he wanted them to arrest me. Of course I was able to take my refrigerator and leave, but as I was going out the door he tipped it on it's side, knowing this would ruin it. Thankfully the officer got that on video for me. Wouldn't recommend buying from him ever! read more

Buyer and Seller beware. NEGATIVE stars really. I wish I read the reviews before I did business with this owner and now I really regret it. As a Seller, you put things on consignment, but you don't get any proof for what items were sold, how much they were sold for, when they were sold, who they sold it too etc - THERE IS NO TRANSPARENCY and no paper trail to verify the actual sale and thus, commission you are ultimately paid. You're better off donating to Goodwill to get a write off - as that is more honest. And would you really want to be a buyer to anything then that is sold there with such dishonesty and lack of integrity? I also saw there was a filing on BBB. I wish I saw this before hand. read more

This guy Eddie at national restaurant supply is the biggest crook. Sold me a so called new hot water machine and it doesn't work. He won't take it back or fix it. He is very rude and has no customer service . All the other reviews are spot on about this place! I am shocked he is still in business.. Please do yourself a favor don't buy from this company. There are plenty of other reputable companies out there! read more

I bought a shelf and sink from him and he gave me without screws and said the legs can be easily fixed. Later we saw that legs needed to be welded and called him within 24 hours. He said he will not take returns - DO NOT BUY FROM HIM. read more

The owner is not trustworthy, I should not have any business with him. I paid high price for a piece of junk from his store, but I don't want to return because i feel this guy would not refuse any crime for his money, so give him and keep far away from him, from any of his business. read more

Needed a two door freezer! Urgent... They had a used one the owner explained exactly how old the unit was, told me that it was missing a shelf, gave a great deal and delivered it to my door. He also warranted it. I have not encountered such honesty and caring before. read more

This is the worst place ever..DO not buy from him Eddie is a thief and will sell you a broke item and tell you it's working fine. I bought a Viking Stove from him it was broke. I returned it and he kept $150.00 of my money. NEVER BUY from this guy. read more