Remarkably, ACTS Crating and Transportation Services was the last company I had seen on Yelp, and…read morealmost didn't call them. What a mistake that would have been! I had contacted other movers, but ultimately I was looking for a company to complete my overseas move by crating my oil paintings for safe transit. I had completed all other packing into boxes and needed someone to move the boxes to a freight forwarder on the other side of Houston, but to pack the paintings for an overseas shipment. The issue was I needed this at short notice, within a couple of days.
I called into ACTS and spoke directly to Rick. Rick immediately began to understand my situation and asked questions about the move which showed not only his competence and command of the situation, (which was clear evidence that he had significant experience in such moves), but asked detailed questions on every aspect of the shipment contents. It was clear he wanted to be sure he was able to confirm not only that he was able to deliver a solution in the short time frame, but that the estimate for my job was both realistic and competitive. Rick then checked on the resources he had available and called back quickly to let me know that he was unable to make the move within my initial two days request, but that it would be possible by the end of the week. After I checked with my Shipping Agent, I confirmed with Rick that his job timing was good, and could be accepted.
Right on time, Rick sent a team of two to load their truck and move the belongings back to their warehouse where crating could be made. Observations on the team were that they were very professional, took pictures of the load before moving anything, and were incredibly efficient with no wasted time. They also wore the company uniforms which communicated a strong air of professionalism in their service.
After the items were returned to the warehouse, Rick subsequently advised me that their original quote was able to be reduced significantly, as they were able to comfortably and safely crate the smaller items in with the larger paintings. This resulted in more than $225 in savings. As an extra, Rick was also able to remove each and every one of the 40+ original shipping labels and replace them with the new shipping date labels I had emailed him. No small feat to remove and replace into plastic shipping pouches, it takes time, for sure. All part of the service as far as Rick was concerned. What a huge weight off my shoulders.
The billing was fast, and upon completion of e-payment, my shipment was loaded and taken to its final destination within the hour.
I can only say without a shadow of a doubt, that the experience I had with ACTS and especially the professionalism displayed by Rick and his team in meeting my tight schedule and requirements is second to none when it comes to moving. I do not say this lightly. I have been in the Oil & Gas industry almost 30 years and have traveled and lived in more than 37 countries. On each occasion that I had to move my home, it was without exception a period of great anxiety. However, on this occasion, it was truly painless. Thank you Rick, and many thanks to your whole team for the job you did. I will pass your name out in the community as best I can. There are many others like me who need a company like ACTS with the focus on Customer Service that you and your team provided.
Thank you, thank you, thank you!
