Title: A Harrowing Experience With National Auto Plaza, Sandy UT
I write this review in deep frustration and utter disbelief after an appalling experience with National Auto Plaza in Sandy, UT. I was transparent about my financial predicament from the start, willing to downgrade to a vehicle with lower payments, but the series of unfortunate events that unfolded have left me exasperated and disappointed.
My experience started on October 2, when I traded my 2018 Kia Optima Hybrid EX for a used 2017 Hyundai Veloster. Within two days, I was back at the dealership with the Hyundai, as the windshield was barely secure, and the transmission slipped during highway merging. Showing considerable empathy, they traded me into another vehicle - a 2017 Honda Accord LX.
However, the troubles continued to mount. The car wouldn't start on October 8, which was promptly 'fixed' by the dealership. Convinced by their swift action, I left a positive feedback on Google reviews. But the nightmare was far from over. The vehicle refused to start again on October 13 and then on October 25, it needed another starter which claimed to be new but was, in fact, a remanufactured one.
Things took a devasting turn on a business trip to Elko, Nevada. On my way back home, the luckless vehicle stopped in Wendover on November 3, refusing to start again, leaving me stranded and costing me a crazy $500 for a tow truck back to Sandy, UT.
Left with no option, I asked the dealership to let me walk away, but instead, they sold me another car - a 2018 Honda Civic. The tragedy didn't end as the check engine light blinked shortly after my initial drive. The car was diagnosed with an 'EVAP large leak', adding to my distress.
Today, November 9, I am back here again at National Auto Plaza, begging to get my old Kia Optima back. The whole experience, marred by mechanical issues and the dealership's inability to provide reliable vehicles, has been expensive, time-consuming, and emotionally draining.
They have chosen not to help me and when I expressed frustration about the experience they kicked me out of the dealership and now I have no car and no ride home.
The financial burden I am under is already great, and this series of encounters has only magnified it. I cannot recommend National Auto Plaza Sandy, UT, to anyone for a used car purchase. This ordeal has taught me a harsh lesson about the dealership's low accountability and lack of transparency. Please, if you value your time, money, and peace of mind, consider this review. read more