Wow!  What a first impression.  You know that old saying; "There is never a second chance to make a…read moregood first impression".  But to be honest, this review is not about Dr. Rebman.  Because I did not get the opportunity to see him as a patient.  This is primarily about his gatekeeper.  Somebody by the name of Christa; the person responsible for scheduling appointments.  She was rude, unprofessional and simply refused to schedule me an appointment. In a distasteful tone, she told me to call back when I get insurance. Even after she stated urology associates of richmond do see uninsured patients.  She claimed they have to verify my insurance before an appointment could be made.  And just when I thought she was about to schedule an appointment, she began to give other reasons (excuses) why she could not schedule an appointment ("We don't do wellness checks.", "You need to see your primary care physician and allow them to do the blood work first." & "Allow them to check your prostate gland.").  I hate to think this was a racial thing; since I do not know this lady (nor does she know me).  But something had to trigger her to act so repugnant. Needless to say, why would I trust this practice to have anything to do with my healthcare.

From the owner: Urology Associates of Richmond Mission is to provide exceptional general urologic care to patients…read moreand families in the community. Urology is a surgical sub specialty that treats conditions of the urinary system of both males and females and the male genital system.

Wonderful visit start to finish! They were able to squeeze me in quickly for an urgent issue. Staff…read morewas super helpful in navigating an insurance issue so my visit was covered. All of the providers I saw were respectful, helpful, and answered questions. I was seen in a reasonable amount of time and walked out with a plan of care that made me feel comfortable about next steps. Would completely recommend to anyone who needs care.

I had an appointment on a Tuesday morning at 8:00. I arrive on time, of course, because if I don't…read moreI get charged regardless. I was called almost immediately to the back, go through the process of weight and peeing in a cup and then was shown to my room. I sat in the room until 8:35, then got up to ask a staff member how much longer it would be before the doctor would come in only to learn that he was not even there yet. I guess the staff was assuming I would just sit there for however long it took for him to arrive and not tell me a thing. Totally unprofessional in how that was handled. The reception staff were great and helpful; the nursing staff in the back, not at all. I did have some concerns for the doctor but I guess they wont get addressed since I wont be going back there. This was Dr. Glazier at the Prince George Office.

Went in for routine bilateral vasectomy, and was treated perfectly from initial consultation…read morethrough day of surgery. Thinking back, I can't find one slightly negative thing to report. Staff was amazing and comforting from the moment I began the process. Professional and personal would be my description of the entire VA Urology group. -DPM (Manakin Sabot, VA)

Being diagnosed with a BRCA1 gene mutation in my 20s was overwhelming enough -- but going into…read moresurgical menopause at just 30 years old felt like another life-altering blow. I honestly didn't know what to expect or how I'd manage the sudden, intense symptoms. Thankfully, I found Dr. Nathan Guerette. From the very first appointment, Dr. Guerette made me feel heard -- truly heard. He didn't rush me, dismiss my concerns, or treat me like I was just another patient on a schedule. He took the time to explain what was happening with my body, helped me understand the long-term impacts of early menopause, and most importantly, reassured me that I didn't have to suffer through it. What sets Dr. Guerette apart is his incredible bedside manner. There's a calmness and compassion in the way he speaks that immediately puts you at ease. He listened without judgment, validated my experience, and worked with me to find a solution tailored to my needs -- not a one-size-fits-all plan. That solution came in the form of biosynthetic hormone pellet implants, and let me tell you: they have been transformational. Within weeks of receiving the pellets, I noticed a huge reduction in hot flashes, night sweats, brain fog, and the emotional rollercoaster I had been riding. I finally started to feel like myself again -- not just surviving, but living. I'm so grateful to Dr. Guerette for his expertise, empathy, and unwavering support through one of the most challenging transitions of my life. If you're facing something similar -- BRCA1, early menopause, hormone disruption -- don't wait or try to tough it out alone. Go see Dr. Guerette. He listens. He cares. And he knows how to help.

The care that I received at that the Intimate Wellness Institute of Virginia was excellent. I can…read moretalk with the staff and they will listen to my heath concerns.The office experience is wonderful and they don't rush you at the front desk. Overall, my experience today was fantastic.

My wife left this place nearly in tears as the nurse practitioner treated her and made her feel…read morelike a horrible mother because my four year old would not cooperate with her for tests. They refused to refund our co-pay, offered NO alternatives and the nurse told my wife it was a behavioral issue and then proceeded to try and perform the medical tests which led to the problems. They said they could not refund us because they provided a service... my question is what kind of service could you have provided if your customer left on the verge of tears???? Do not use them!

Leisurely paced office. ...to a fault!…read more Phoning them is a guaranteed odyssey through a tedious recorded announcement with no off-ramps. Just waiting to pay a balance due raised my blood pressure. I said "Oh good Lord" when the human who eventually answered said I'd need to call a different number for that. Said human disconnected me and summarily dumped my call back. This was 4:10PM, Friday May 16th.

I was transferred from Dr.Cella to Dr.Mayfields. Lisa was extremely helpful, I do apologize to her…read morebecause I call the office a lot.she is very pleasant to speak to every time I call. The nurses and Dr.Mayfields are very passionate about the patient and really care what they do.