I have never been compelled to write a review until my experience at this office. My regular…read morePhysician is retiring so I decided to branch out and find a new doctor. I had seen the negative reviews for this office but decided to give it a chance thinking maybe they'd addressed some of the concerns from previous patients. I should have trusted the reviews. I was truly appalled by the hideous attitudes of a majority of the staff members at this office (doctors aside). The women at the front desk spoke with a rude tone and volume to every person who checked in. Privacy and tact do not exist here. When asked to fill out a form, I was not clear on instructions and requested clarification. The response from the woman at the desk made it clear that I was an inconvenience to her. These same women are consistently chatting and having side conversations as if they don't notice you're even there. Clearly, patient care is not a priority here and the staff members are not trained or interviewed for appropriate customer service skills.

My family has been going to Dr. Munaco for over 30 years. He and his staff at Farmington Family…read morePhysicians are always friendly and personable. Dr. Munaco is very knowledgeable and caring. We are very pleased with the medical care he provides.

Dr. Rothenberg is a wonderful, caring, professional physician. She is my partner in health. Her…read morestaff is excellent. The office is pleasant. The annual physical she provides is simply the best there is. It tells you everything you need to know about how your body is functioning. Yesterday, we did a look back of 5 years and I was amazed at how much healthier I am than I was 5 years ago. She spends time with you. You never feel that she is rushed. Appointments are easy to make. Dr. Rothenberg and MDVip are a winning combination. It's the best decision for my health that I have ever made.

Dr. Nicole Rothenberg is everything you want in a doctor: personable, caring, competent, and takes…read morethe time to explain everything in words you can understand. I feel confident that she will stay on top of my health and test results and keep me informed. Her nurse, Cathy was great too-very helpful and efficient.

Both Dr.'s are very caring and knowledgeable. They take their time with you, average appointment…read morefor me is an hour. They ask questions and listen. I love Dr. Guo and Dr. Bortman. I am recommending my sister join.

From the owner: Very private family medical officeread more

Went to Physical. They wrote tests which are not covered in the Physical without my knowledge. I…read moredint complain about weakness or any sysmptom that needs vitamin B test. QUEST is their vendor who does these tests. For Vitamin D test, they charged 250 dollars through Prime care. If you go direct to Quest its around 60 dollars. You can shop around and can get for less. I feel like this is day light robbery. I feel only Dr Shively is good here. Rest are not worth going to. For Urine and blood test , I think its better take the prescription and shop around. Called Dr and left multiple messages. No Reply. Contacted Billing 10 times. No reply Horrible service.

I have been telling all my friends in town that this is the place to go if you want a super…read morequalified doctor who actually cares, spends time and has real expertise. After a lot of years as a patient with multiple issues, I have come to absolutely love DO's from MSU, even though am a U of M grad with U of M doctors in my family. DO's for general medical and family care are BETTER! They are trained extremely well, think things out and trained to look at your body as a whole being and aren't just saying, "yeah, ok, let's write you a script, and never find the root cause. Primecare of Novi knows how to care for people and children. I also like the fact that there are a few women in this practice. Every one of these doctors is super nice as well.

Three stars is the average between the totally condescending, patient-hostile front desk staff, and…read morethe high quality doctors. Perhaps the doctors are so busy that the staff attempts to drive away potential patients. Apparently, when a sick patient recently arrived for a scheduled appointment, the staff turned them away because they were sick (could be COVID you know, or not). Requesting that they at least talk to the doctor about their illness via teleconference during their scheduled appointment time, they were seemingly told NO, the doctor can't talk to you (too busy - even though the visit was scheduled?)! So... it seems you should only go to the doctor if you are feeling well... If you can brave the Soviet-style receptionists or somehow sneak past them, the rest is fine.

Five stars for the doctors. Zero stars for the staff (with a few individual exceptions for some…read morenice ones). Excellent doctors, and front desk staff are mostly ok, but when you call to speak with a nurse to get a prescription refill or because of an issue with a prescription? Be prepared for astonishingly awful customer service. I've had nurses who were utterly rude, condescending, and outright hostile when I had a simple question about a possible drug interaction, or just to ask the doctor for a different prescription because of a medical issue. Everyone understands that some medical staff / nurses become jaded and cynical because of the types of drugs that people abuse (which is also not acceptable), but I'm talking about *routine prescriptions* here, like statins and antibiotics. It's appalling how shoddy their listening skills and interpersonal skills are. They are sorely lacking in manners and do not listen. If I didn't like my doctor so much, I would go elsewhere because of the rudeness of the staff. Here's hoping that the doctors and managers weed out the rude staff members and keep the good ones. I avoid calling there because I don't want to deal with them. What a shame.

They really care about you as a patient here. I've never been really a fan of doctors, but they…read morealways treat me like family. I love the atmosphere and I appreciate how they treat my concerns with importance. I never have trouble refilling and requesting medication. They are very professional and I love having them on my healthcare team.

Very quick and professional, highly recommend! Been a patient for a while and always had a good…read moreexperience!

I am not the patient, but I went with the patient multiple times to this location to see an ear…read morespecialist. The service and wait time are among the worst for any health clinic. Once, we waited for nearly three hours to see the doctor just to be told we would need to schedule another appointment to see a different doctor. I have never encountered a time when we can see a doctor on time. If you have an appointment here, you might as well schedule the entire morning or afternoon off because that is how long you will need to wait to see your doctor. The last time we went, several people were waiting for the same doctor in front of us. We had been waiting for over half an hour when three more people came in to see, yep, the same doctor. How can they schedule patients like this and let them wait for an hour or longer? I have witnessed patients often upset with the poor service, with one complaining that her appointment was canceled without her consent. On top of that, the facilities are dirty and look like the seats, floor, and windowsills have not been cleaned in years. I had to go to the restroom and was directed to the unisex bathroom by the reception area. There was a brown stain on the toilet seat. I had to ask a worker if there was another bathroom available, and when I asked why all I could say was that the bathroom was not clean. Completely disorganized office, dirty and unhygienic. I have told the patient not to return to this clinic.