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    Nathan Bell

    5.0 (1 review)
    Closed 9:00 am - 8:00 pm

    Services - Nathan Bell

    Mortgage services

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    8 years ago

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    Farmers Insurance Federal Credit Union

    Farmers Insurance Federal Credit Union

    (2 reviews)

    I've been a customer of Farmers Insurance Federal Credit Union for 40+ years. I can remember them…read moreapproving a car loan for me when i was just newly working for Farmers. Then, when my son graduated from Pepperdine and had an employment letter from KPMG, a top 4 accounting firm, FIGFCU provided him with a car loan when nobody else would lend to him because he graduated from college and did not have sufficient credit history. Farmers Credit Union has been go to our family.

    If I could give their phone "customer service" agents a zero or negative stars, I absolutely would…read more I called in tonight 12/16 4+ times between around 8pm PST. The agent "Jordan" is the absolute WORST! Jordan is unprofessional, RUDE, disrespectful, and completely unhelpful. I am SHOCKED that I had to experience such terrible treatment from a customer service agent. My first call, I explained that I had a payment issue I wanted to resolve. Without warning, he forwarded my call to the main menu where I couldn't leave a voicemail for any specific department. I called back, thinking it was a tech issue and giving him the benefit of the doubt. My second call back, I explained we got disconnected. He took my callback # down in case we got disconnected. Well, we got disconnected. At this point I still think it's a tech/connection issue - fine. I request a THIRD call back. This is the part where Jordan demonstrates his rudeness and unprofessionalism. He calls me back and sees it's my number. I'm so glad the calls are recorded because he literally made a disgusted/annoyed "ugh" sound and forwarded my call. It brings me back to the main menu, unable to leave a voicemail, then, still on the call, I get an error that says the number is not valid or in service. I call back multiple times afterward and each time Jordan forwarded my calls to the main menu. and kept disconnecting my calls.

    Nathan Bell - mortgagebrokers - Updated May 2026

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