Most unprofessional, incompetent and dishonest people I've had the misfortune of dealing with in a…read moreVERY long time. I contacted them via email regarding availability of a model and was told in an email by an owner: "It is available. It is brand new and in its original packaging. We can inspect the item before shipping it out and we will most likely claim full coverage on this item. Typically, we do not have this issue as we pay a premium for FedEx and they do a fantastic job. Hope this helps! Let me know if you have any other questions." I Called the next day spoke with supposed "office manager". She said they were snowed in and she couldn't retrieve the model but would let me know when she did. Okay, fair enough. I waited two weeks with no word. Emailed the owner asking for update. "Office manager" responds saying model not in stock but the model number she references is THE INCORRECT NUMBER. I say, the owner said it WAS in stock and give her the correct model number AGAIN and to check with owner. "Office manager" responds: "Hey again, My goodness! Laura (owner) is correct, I have had the model number wrong all this time..." "Office manager" then discloses, they in reality they DON'T HAVE THE MODEL AND NEVER DID and it would be drop shipped from the company that sells it. Problem is.........none of them (owner OR office manager) EVER CHECKED WITH THE SOURCE TO SEE IF IT WAS AVAILABLE before claiming they had it in stock . As it turns out it was discontinued TWO YEARS AGO and these people lied and said THEY had it in stock. The owner lied about having it, the office manager got the wrong number (it wasn't even close) and they strung me along for three weeks with excuses and lies. I didn't think to look at Yelp or I would have never contacted them. Thank God I didn't order it without asking, but then I DID ASK and STILL WAS LIED TO AND GOT THE RUN AROUND. If I had ordered it I probably would have never gotten my money back or it would have taken FOREVER. Running a "business" this way should be against the law.

I bought 2 model airplanes from them. I just called and told them I'm located locally and just…read morewanted to pick up the order. They were really nice about it and said no problem. Hannah (I think that's her name) was super nice and helpful. Will definitely buy again.