This place wasn't off to a good start right from the time I entered the foyer. After looking at the menu, most pizzerias have their promotions posted somewhere visible, but this place doesn't. I asked the girl behind the plastic barrier if they had any promotions, to which she replied "yes." I was baffled that I had to further ask if she could tell me them, wondering if I have to have the key to the secret crypt to gain access? She then tells me what I assume was the promotions, but due to the unfortunate language barrier, I had no idea what she told me. I politely tried a different way of asking...this is what I'd like to order, is there a deal on this? "No." Okay, moving on I guess. It's unfortunate the promotions aren't posted for all to see. I paid and asked for a receipt. She told me to return in 15-20 minutes. I asked again for my receipt. I was told again to return in 15-20 minutes. I said "I guess I don't get a receipt", she looked and asked for my name. After this interaction, let's go with "Bob" for my order. I've had Napoli over the years but it's on the decline between both quality and service. The pizza tonight was very thin and very chewy and didn't leave me wanting for more. I had to get a spoon to scoop out the garlic sauce for the garlic fingers because it was so think and glue-like. I hate to say it, but after many years, I'll be trying somewhere new next time. read more

I got the "combination" because when you want a Cape Breton Classic "Combination", you have to get Napoli. Every bite is a little piece of heaven. The servers were a solid mediocre. No impoliteness but nothing memorable. But who cares because the pizza is awesome with a capital A! As for ambiance, the Sydney location is not really a dine in spot. I always get take-out and the parking is also hit or miss. But that pizza! read more

We got back to Sydney late after having traversed the Skyline Trail 2 1/2 hours away, & decided to grab a pepperoni pizza & eat in our hotel room. Didn't expect NY- or New Haven-style pizza, but the pizza was quite fine & hit the spot. Being open later than most eateries was also a plus. read more

My favorite pizza since I was a child. Whenever I visit Sydney, it's a top priority to stop here, even if just for a slice. There's obviously a huge nostalgia factor, but that wouldn't be enough for me to give the place 5 stars unless it still tasted as good as it did 30+ years ago. I usually get the combination, but the veggie and deluxe are also amazing. I want to try other types of pizza but love these so much that I can't seem to break away. lol The crust is chewy, the pieces of green pepper are huge, the cheese is heavy. There's just something about it that is so good. read more

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Not too bad. Greasy garlic fingers. Yum. Pizza was good. Lots of fresh toppings. Lot of crust. Donair was decent. Meat tastes like more generic meat than a traditional fresh Donair. Veggies are cut large and very fresh. Sauce is very sweet. They're busy and will screw up your order. Make sure you pay for parking as well, 7 day a week meters. read more

Easily the best pizza in Cape Breton, possibly Nova Scotia. Napoli doesn't need your business. They have enough loyal customers to keep them busy year-round. If you are visiting and want excellent pizza, give them a call, but it's pickup or delivery only! read more

First, Napoli has been in the same location for over 40 years! Think about how many pizza places have come and gone in that time. There's a reason, the pizza is delicious! We ordered the 10" pepperoni and were not disappointed. We're from the US and we're use to a pepperoni with a different texture and flavor. I like the US flavor better but I really like that this variety is a lot less greasy and doesn't fill you up the same way. I would recommend this to anyone, it's a classic pizza place. Take out only. read more

Subpar food.. nothing special but not bad by any means. One of the better pizzas around now a days as everybody else is inconsistent. Weird hours at the sydney river location. Often stop in when it's posted open but doors locked and nobody around, and open on days it's supposed to be closed. read more

Best pizza ever. One cook is super sketchy, but the food is awesome. Wont find anything nearly as good read more

What happened to Napoli?? Was always one of greatest . Not anymore, I should have known when I called and he told me it would be ready in 15 mins . I ordered a lg super deluxe and a small pep cheese , pizza was extremely undercooked . Couldn't even pick up a slice and it tasted awful. As for the pep and cheese I was better off walking over to Kenny's and getting a slice, I would have gotten more Pizza for half the price , the pizza was all crust but hey at least it was cooked . read more

If you want to pay $8 for cheap undercooked pasta swimming in watery pasta 'meat' sauce or $6 for a sad, soggy chicken burger or pay $5.50 for delivery & using your credit card, then this is your place! read more

Anyone who thinks this is the best pizza in Nova Scotia clearly hasn't been to Halifax. This pizza left A LOT to be desired, especially the cheap processed meat that was utilized. read more

When you pay $15.95 for a medium pizza, it would be nice if it didn't come apparently reheated (at best). We ordered to pick up, arrived right on the 15 minute mark, and yet it was already apparently boxed and set aside. How then is it completely cold when we get it home (5-7 minutes away) if it was just freshly made and out of the oven? When you pay for fresh you should not be getting the stuff set aside for walker-by slices. 2 stars only because I've had fresh pizza there many times before. I'll never order from Napoli's again. If I wanted it cold or reheated, I can buy a slice at a gas station. Feel ripped off. read more

I grew up a block from here and when I moved away was one of the few things I missed. I when I'm home to Sydney, I usually call to order a pizza as soon as I step off the plane so its waiting for me :) read more

Hands down the best pizza, as it should be. true ingredients, tasty sauce that's simply Authentic Italian because the Dellarusso's are. A landmark pizzeria in Sydney. Have the combination and you'll be happily satisfied. Yummmy! read more

This is a unique Sydney institution. Great pizza (to be honest, I have no idea whether they make anything else). They recently added a room to eat in... but the Napoli Friday night experience is to call it in, pick it up and go. read more

The best pizza in Sydney, the best home made pasta for your buck and great location this place cannot be beat

I had a hero sandwich today I was very disappointed / it is not as good as it use to be / wont be ordering another one

Greedy at best. Pizza slices get smaller every time I go there. The guy that owns it always grabs a smaller piece if you ask for it to be wrapped. When you get home, it;s surprise surprise. If Kenny's would stop using eagle brand milk as donair sauce, they would beat Napoli donair pizza. Customer service going down hill as well. Too bad, years ago they had the best....... read more

If not for the address and photo posted, I would honestly wonder if the other reviewers and I are eating at the same Napoli Pizzeria. We ordered a three different varieties of pizza and a spaghetti and meatballs. Only the spaghetti and meatballs was any good.. All three pizzas were rubbery. Thin, tough, rubbery bottom crust and a good 3/4cm of cheap, rubbery, completely solidified pizza mozzarella does not a palatable pizza make. On the upside, there was a decent amount of pineapple on the Hawaiian, but that's the only upside. Additionally, they didn't even cut through the pizzas, ANY of them- the crust was obviously too tough, as you could see attempts to cut in places. And they forgot the spaghetti when delivering and had to come back a second time. Try it for yourself, but take the rave reviews with a grain of salt. I personally will never be going back to Napoli. read more

Decided to cheat and order everything I never get to eat. Donair, pizza (chicken, pineapple and banana peppers), mozza sticks, wings, and onion rings. Pizza doesn't have pineapple on it and comes in a box that only opens from the side and you have to slide it out or tear it open, no ketchup for the onion rings and the donair is clearly cut with a knife from a block on donair. Actually the worst donair I ever had and it did not get eaten. I never write reviews. read more

This is the best pizza in Nova Scotia. The sauce is perfect. The staff is friendly. They have two locations Charlotte Street and on that road that leads to Saint Peter's. Please buy and eat this pizza and not the greasy cheap imitation that calls itself Kenny's! read more

Ok so Napoli is HANDS DOWN the best pizza in Nova Scotia, and to the person who says "haven't been to Halifax" I live in Halifax, and I've been to three continents so far this year. When I go to Cape Breton, first thing I do that night is order one up, and on the way home I grab three more, one for me, and the other two for two other capers I know. I don't know anything about the pasta or the so called "meat" sauce someone didn't like, I go there for pizza, as far as I knew they didn't even have a menu :). I've had pizza famous in NYC not even come close. As for the Grey haired guy who was rude, get over it, this is a third generation pizzeria, you are acting like it's a Halifax here today gone tomorrow garbage pizza joint. Yeah Halifax knows pizza, pizza girls is horrid, KOD is like playing Russian roulette with your intestines and Martha's 2 is like cardboard and costs twice as much as it should. I've been trying to find a pizza as good as this in Halifax, believe me it doesn't exist. read more

Was the best pizza i have ever had, but in the last 6 - 8 months something in the recipe has changed and it lost its original taste. Some things should not be fooled with. please bring back the old recipe or go back to the original ingredients. It is now thin and soggy. read more

The best pizza ever.Extremely clean establishment! Very fresh ingredients .This is a very impressive restaurant .

After being out of province for five years, I was looking forward to a Napoli combination pizza when I arrived home in Sydney. Unfortunately, the pizza I got was a poor imitation of the great pizza that Napoli used to make. The pepperoni, cheese and other toppings didn't taste fresh and by the time I got the pizza home -- a 7 minute drive -- the pizza was a little cooler than lukewarm. The next morning (I always save a slice or two for breakfast and eat it cold) the pizza still didn't taste like a Napoli pizza should. Overall I was disappointed with the "new" Napoli pizza. Even at its worst, though, Napoli pizza is still better than Kenny's pizza. read more

Best pizza this side of Italy where else can you get real Italian pizza/food made fresh in 15 minutes best pizza i've ever eaten

Best pizza in Sydney. When friends come to visit, the first meal they want is Napoli's pizza. I think that says a lot.

Best Pizza in the WORLD. I have been eating Napoli pizza since I could swallow solid food, I've never tasted better pizza !!

Customer service is terrible, bought 2 pizzas a 2l Pepsi and some wings...... $92. very expensive....... I asked for four paper plates and they said they would have to charge me for them. IO will order from Kenny's next time cheaper, better service and free plates read more

Have they changed their recipe recently? This formerly great pizza is now very ordinary. Two pizzas in 3 weeks and they were both barely edible. One more bad pizza and you'll force me to start going to Kenny's. read more

Best pizza in town, bar none. You will not regret a late night pizza order from these guys.