I think spelled out in one word is incompetency. Rude. Carefree. All of the above. They know there the only game in town. Customer service isn't in there in employee handbook. nor do they care if you're satisfied with their services or not.. read more

Went down hill after new ownership. I had the same rate, and was promised the same rate as a loyal customer. The new company that took over, no notice, and up my rates. They make it hard to stop my subscription, but I finally did. Way too expensive for digital online news. read more

Incredibly difficult to cancel the subscription! No option to do so online, and no one is picking up the phone. Will be disputing the charges with my credit card company. read more

Napa Valley Register - good luck canceling your subscription - Print Media Near Me - Napa, California

To CANCEL, send an email to: nvr-circulation@lee.net. Nothing else seems to work! Napa Valley Register newspaper and St. Helena Star under Lee Enterprises is a subscription scam. Like many newspapers that did not move to online service successfully, they now resort to deceptive and suspicious subscription practices. Anytime you read an article, the 13-week digital service offer appears for $1. The cancellation policy states you can press the CANCEL button anytime. This is false. There is no CANCEL button. After submitting your credit card and personal info, you are automatically charged $11 per month after 13 weeks. There is no way to cancel, no response to email and no answer by phone. Website: There is no cancel button. There is a link in the side bar, but after clicking it says, "Sorry to see you go, please contact customer service". This is a dead end. There is no cancel button and no phone number provided. Phone: The main phone number 707-226-3711 and the call center 877-433-5056 are automated and both dead ends. The only subscription options are for sign up or to put delivery on hold. If you choose "account" or "other", you are asked if you want to hold or receive a call back. If you hold, there is a busy signal after 15 seconds. If you select call back, it says you will not lose your place but immediately hangs up. Email: If you Google "cancel napa valley register subscription", there are no results for Lee Enterprises or Napa Valley Register. An old search result oddly says to send CANCEL in the subject line of an email to online@napanews.com. This results in an automated reply giving you a list of general email addresses. read more

Napa Valley Register - Sign up page says you can cancel anytime by clicking the cancel button. This is false. There is no cancel button. - Print Media Near Me - Napa, California

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Cancelling is so difficult and the news quality is awful. Waste of money. You have to call the call center to cancel. So sad as I wanted to support local journalism but this is a scam for the money. read more

hard to cancel. finally cancelled and they continued to charge my visa for 3 months. visa took care of it . al

As the other reviews say it's hard to cancel, no cancel button, don't bother calling they just hang up on you. You have to Google their email to even find it, its nvr-circulation@lee.net They did respond to my email and said they cancelled it for me, but seeing the other reviews I still cancelled my credit card because some people said the agents claimed to cancel it but did not cancel it. I would avoid them, seems shady to me and all the 1 star reviews say the same thing... read more

They make it incredibly difficult to cancel your subscription. It honestly felt like a scam as you jump through loopholes online to figure out how to unsubscribe. Once you finally find it, you get vague instructions to "call customer service" to cancel. Then you have to find that number on a different webpage yourself just to jump through loopholes on the phone until you finally can speak with someone at a call center who sounds like they are just reading off a script - trying to get you to stay. After they said they canceled my subscription there was no confirmation email. No assurance whatsoever. So honestly I am going to have to watch my bank statements for a while to see if they charge me again. read more

Napa Valley Register are criminals. They make it impossible to cancel your subscription. No online option and when you call to cancel the automated system says the hold will be only 5 minutes but then disconnects you. The only option is to dispute the charge with your credit card company. read more

I cancelled my digital subscription via the customer service call. They continue to bill $21.99 (2months and counting). Since customer service didn't work, I tried to cancel online and ask for a refund. I get redirected to the Customer Service number. I haven't used the service since cancellation. I'd like to randomly bill the Register for $21.99/month until I get a refund, but alas, no way to do that. I expect they will continue billing me until I put a hold on the card. Their customer service is non-existent, and the CS call center closes at 3pm, so you have to call early in the morning and hang on hold while getting cut off. Good times. Look at the number of reviews that chronicle how hard it is to cancel, and then run away. read more

I agree with all the 1-star reviews that discuss the F-ING IMPOSSIBLE process to cancel a subscription. It is absolutely F-ING INSANE. I too will have to dispute charges with my bank because repeated phone conversations with phone banks far far away have failed to get the subscription canceled even though the "agents" - whom I could barely understand, or sometimes couldn't understand at all - assured me I was canceled. These people tried to argue with me to get the subscription extended. It's unbelievable how much time I've spent dicking around with these people. I will NEVER AGAIN fall for their subscription "offers," even if they offer me the paper for free. read more

I've tried to cancel my subscription for over a year. Phone calls and e-mails have been unanswered. I hope someone can point me in the right direction. This is a terrible scam! read more

We cancelled our subscription when the annual subscription cost increased to over $600/year! Unfortunately, we had subscribed using "auto-pay" hooked up with our joint checking account. After our subscription cancellation, papers continued to be delivered. Finally, it was necessary for us to place a stop payment on our checking account. In addition, we sent a "certified mail" letter to the Register to formally document our subscription cancellation. At that time, their office was NOT OPEN to the public (a very bad sign for any local business). In any case, I am writing this to warn prospective subscribers against using any form of "auto-pay" with this bad actor! read more

I've never seen a newspaper that is more thin-skinned when it comes to any criticism from its readers. Like many newspapers with an online version, they used to allow readers to comment on stories, but they have eliminated that. Now they only let us click on a set of five emoticons/emojis like we are children. Once they published a story about a group of people who had posted a challenge to the new Downtown Civic Center on Facebook. The new Civic Center plan has been a very controversial and resulted in a pretty dramatic upset in the 2018 election for City Council. I found it odd (and politically suspect) that they waited over one month to run the story. Since they insulate themselves from their readers, I posted on their Facebook page and asked them why. I immediately got "Likes" on my comment from other readers, so of course, they deleted my post. I posted "Seriously, Register? Free Speech Much?" They deleted that post and then permanently blocked my ability to comment on their Facebook page. I've been told by a few friends that letters to the editor are never published if they criticise this "newspaper" in any way. What a bunch of babies. Why is it that local North Bay newspapers like: the Press Democrat, the Marin I.J. and even the Sonoma Index-Tribune are capable of allowing readers to post comments and encourage a dialog with their readers, but the Register cannot? I used to pay for a digital subscription but my credit card expired and I tried to call to fix it. The listed a toll free number with "business hours" of 5:30am to 3pm, so who knows where they outsourced that department. I tried to call anyone at their office using their local number, but their voice response system gives very limited choices and I either got voice mail, or it hung up on me. The Register staff are unprofessional and childish. What kind of business, let alone a newspaper, behaves like this? read more

This the Worst customer service I have ever experienced. First, their software charged me double, then it took 5 months to receive a refund. Thus, I now refuse to pay online. There was no hard copy of my current bill sent and I had to request one which I was told will take 3-4 weeks to receive. My subscription will run out during that time..Simply amazing. read more

DON'T fall for any trial deal and DON'T subscribe. You MUST talk to a person to cancel. I've been trying for days. Today I have already waiting for over an hour(and counting) on their phone system. Consider yourself WARNED. read more

Do not give this newspaper or their website your payment information. Once they get it they will never stop charging you.. even after I changed my credit card they were somehow able to charge that card. At this point I'm going to have to cancel my whole bank. Oh and there is no one who answers their phones read more

Shady company. All these reviews are accurate. I guess since no one buys papers anymore, they are in the business of scamming people. First, they charge you a $10.00 paper statement fee, and 3% interest on late payments. I understand the late payment fee, but $10 bucks to send a bill is ridiculous. Second, I payed my bill numerous times, once over the phone, which they claimed never happened, and twice through the mail. They finally claimed they received my payment, months after the check was issued, all while charging me the $10.00 fee, and 3% interests. I ended up paying a few hundred dollars for a legal announcement. Don't bother calling. They either send you on this endless loop, or hang up on you. I am a local business owner here in the valley, we have been here for decades now. This is one of the most unethical businesses I've had the misfortune of doing business with. Take your business elsewhere. read more

Less than one star. They have a delivery service called Borreson's who is supposed to be delivering the paper. It's been 11 days without a paper delivered in the morning. Contacted all newspapers and the delivery service. 11 DAYS. Management should get there butt out there and deliver them. He's been a customer for over 50 years. What a way to treat a long time subscriber. read more

It would be nice for the Napa Valley Register NVR to be fair and balanced regarding Facebook Comments... NVR conveniently filters opposing relevant factual views to support their agenda. This is a real disservice to the Napa Community as it blocks helpful factual information from getting to the public. Without a 2-way Conversation, you cannot have effective Communication, only a Dictatorship. We need honest reporting of the facts, not biased. Napa, do you want to be told what you believe, or would you like both sides? read more

The unfortunate thing about this paper is that most of their wine and food industry writers, which should be the most educated, most engaging, and most critical in the world are none of these. They only write glowing pieces so they can continue to be invited to every wine event in Napa and fail to really evaluate. Style of writing? I think lacking. The paper also "covers" certain news relating to wine events with people who are not really qualified to explain what is happening to the readers. Here we sit in the middle of the finest wine producing region in the world surrounded by world class dining, and this paper cannot figure a way to be relevant - leaving the San Francisco Chronicle and Santa Rosa Press Democrat to win accolades. The people of this Valley should speak up and ask for editorial and news leadership. They can review the backgrounds themselves of those occupying those positions and decide if they think these backgrounds are worthy of this Valley and the need for a first class newspaper. read more

So now I have to complete a "are you buying a car" form and include all my personal information in order to read an article about yesterday's mass shooting. Not doing it or visiting the site again. I'll stick to SFGATE. read more

First off Frank and Scarlet @ ext. 312 need to be retrained in customer care. 2 phone calls totaling 15 minutes through their automated maze to get to actual people to not even have them use their brains. We don't have an account and don't want an account so stop delivering the paper to our address by mistake. And lastly the thing that pissed me off the most is the route driver threw the newspaper at my truck at 1:45am all on tape and they couldn't even say sorry. Hope people realize you lack in customer care and if you attempt to vandalize my vehicle again I will physically drive down to the register to resolve this. read more

This is ridiculous!! I have been trying to get my delivery service to get my paper since June 1st! I have aways kept up with my payments but I never have experienced the terrible customer service that your paper endorses.It as been a month since I have had my paper delivery service!!I have tried to call every day and I seem to get promises of reinstating my paper but it never happens! Does anyone care about customer problems?????It seems that a Silver customer is not important!! If I do not get any resolve of my delivery service I Quit!! One last gasp-Joy Tamburelli! read more

This paper has basically priced itself out of the printed market. Too damn expensive for a rag of a paper.

Thank you for both your 'From the Editor' and the education assessment column today (Sunday, March 21). Really good explanation in both instances. I am glad that Maria Sestito continues at the Register; her voice (young, curious, open) is welcome IMO, amidst more seasoned journalists. Thank you for all you do. P.S. really liked Brad Shurmantine's letter: '...the souls of native people that even now are wandering through our vineyards.' Exactly. read more

Queen of the Valley's Cancer Center has a staff who are professional, caring and friendly. The atmosphere is warm and welcoming. My 90 year old mother has been receiving radiation treatments for 3 weeks. The quality of service is exceptional thanks to the commitment of their staff at all levels. Each staff member goes above and beyond to provide quality services and care each visit. I was overwhelmed and they helped me navigate the process, kept us informed, and even assisted with referrals to Molly's Angels. Molly's Angels is a fantastic non-profit that assists with transportation to medical appointments. I was so overwhelmed and did not know how I was going to get my mom to her radiation treatments, as I live nearly 2 hours away. Molly's Angels has helped take my mom to and from her appointments on the days I am working. They are so kind and friendly that you automatically trust them, and they have always come through for us. Each volunteer has been so kind and comforting to my mom. Nicole is an amazing woman who reached out immediately to help and let us know we were not alone! I felt my stress level go down immediately. Thank you so very much with all my heart!!!! Gratitude and Blessings to the staff!!! Yvette M-A read more

The Napa Register not only charges to much for there advertising which is to expensive for new businesses. But now it wants you to pay to read it over the internet. As a business owner I cannot afford to pay 1000's of dollars for a ad. BUt they close off free internet so why would I advertise. It will never hit everybody. I am ashamed of the register. read more

I've tried for 3 days to call to change .y address and have never been able to get through. Worst voicemail ever.

Hi, I just cannot understand how bad the service of the newspaper is. I subscribed for the 3-day full access on Feb 13, 2018 paying $100.83 +tax. I never received a single issue despite three calls. I finally asked for refund. Instead of full refund, I only received $62.30. I was told on phone that I will get full refund. I need full refund. If not compensating extra for poor service, you are deducting amount. How is it justified? I need to receive full refund immediately. read more

called in the morning around 8am because the paper was soaked and unreadable. the answer was i would get a dry copy sent to me. called again at 4pm they said it was to late to receive a paper now i could be credited or have the paper delivered with tomorrows paper. the price of the paper keeps going up and the service keeps going down. Time to switch to the chronicle? read more

Please do not waste your money on a subscription with this outfit first off all it took me over a week after placing my subscription to get a paper. Once I did get my first one,then it was another 5 days before I got another one. And that was after I called them on the phone and complained. Then I got 2 papers and went on again without. Very bad customer service. Do not waste your time or money with this " business" read more

Don't even know where to begin? Spelling, sentence structure, punctuation, subject material, They ask for comments on each article, yet if they don't like what you write they wont post it! A proofreader is a valuable asset in the publishing world, they should hire one! read more

This is a "small town" newspaper concentrating on local flavor and events peculiar to the city of Napa as well as information re: the rest of the valley. If you are interested in wine, food, entertainment, and culture in Napa, this is the place to look. There is some effort to touch on national and international news. Letters to the editor range from mundane to esoteric. The guest editorials are excellent. I think both the right and the left get their say. We have subscribed to the Register for over ten years and look forward to each issue. read more

These days kindness and sincerity are at a rare. I would like to express my gratitude to the beautiful young obituary lady at Napa valley register for being so kind and patient with me in this tough time .She was very helpful and carried the perfect attitude to help me create the best possible obituary I could make .Thank you to Napa register and the obituary department for the kind and sincere respect .I will definitely keep my business here read more

I don't always agree with the articles in the Napa Register, but I appreciate that we have a paper that covers local news, is delivered to me every day a distance from town, and that the reporters make a great deal of effort to attend as many events as possible. read more

The Napa Valley Register was essential to me when I lived in Napa, because they were the only source of information about serious local issues and elections. Their pre-local-election editorials (following interviews with candidates) were even-handed, nuanced, and enormously helpful. I admire their objective coverage of the most serious and contentious Napa Valley issues (wineries, development, housing, taxes, and the environment for a start. Sure, no reporter is perfect, and sure, they do happy articles about individual businesses and locals in the valley, but every newspaper does that sort of harmless boosterism. The editor, Sean Scully, does a fine job with what appears to be an impossible budget and an impossibly small staff. If the Napa Valley Register ever closed, or went in the direction of the pointless Patch, there would be absolutely no source that I know of of community news. The NVR is in my view an essential community resource, and I am especially aware of this now that I live in a big city with multiple media. read more

In these times of grim disquiet The Napa Valley Register continues to be a beacon of reason and fairness; it is rational and critical, infused with openness and compassion, mostly thanks to its fine editor, Sean Scully. Mark Sappenfield, new editor of the Christian Science Monitor, says "Done correctly, journalism can be an agent of healing and hope because it is not about arguing over facts and events but getting to the basic issues that matter so greatly to us all. It is about taking account of all lasting values and spiritual qualities that animate everyone and make for human progress -- qualities such as goodness, grace, justice, courage, humility, joy. " Undoubtedly The Register is guided by such sterling principles with its engaging well-balanced language, its clear fair stories that more than not facilitate society in finding solutions to personal and public struggles. Thanks to The Napa Valley Register for continuing to shed its necessary persuasive companionable light. read more