When interest rates dropped a couple weeks ago (due to Covid-19), a family member referred me to Drew at Napa Mortgage to get rates for a possible refinance. Drew called me back within minutes (maybe even seconds) and walked me through the process in detail, offering multiple creative options to solve for my family's needs. Because the market was so volatile, we weren't able to lock in the rate we wanted, but Drew assured me he'd reach out if rates dropped. Sure enough, he reached out the following week, emailing late at night and then calling the following morning to make sure we didn't miss the opportunity. Drew again walked me through the process in detail, answering my many questions. We locked in a rate with him, but unfortunately for Drew, that same day, we received an offer from our current lender that we couldn't refuse. When I broke the news to Drew, he was nothing but professional and told me he wanted what was best for me and my family. I'd recommend Drew and Napa Mortgage to anyone looking to refinance - very thorough, approachable and competent. read more