I was traveling away from home during a sleet storm, from Massachusetts to Ithaca NY. The sleet caused the wiper blades to go -- pieces of rubber flying across the windshield, and visibility was bad. This was during a stretch of travel where traffic volume was high, between Mass Pike, I-90 and access to I-88. In addition, pavement was breaking up from frost heave/thaw action -- drivers were crossing lanes to avoid that. For a time, there were no shoulders or pull off areas to stop and call for help. Local exits were unfamiliar and did not advertise services.
Then I saw an exit to I-87, the airport area, and stopped at the first gas/convenience station.
A customer happened to show up, who directed me to the Wolf Road NAPA store. When I got to NAPA, I was shaking from white-knuckle driving! Not only did I find great customer service at this NAPA, but also personal attention to get the new blades installed so I could drive on.
Thank you, to the woman who took me next in line, and to the asst manager who installed the new wiper blades. And to the man at the gas station who directed me to NAPA. You guys were all amazing. I can only hope this review helps you all personally, somehow. read more