Front staff pleasant, they understand us anxious, nervous, overbearing parents. Doctor is thorough…read morecalled with results, explained situation and options.

I have been going to Dr. Northrum for many years. He talks with me about each pet. shows…read morecompassion and I have never had a complaint

Best clinic I've ever visited--human or animal. As a doctor, I'm blown away by their efficiency;…read morethey return calls in seconds while my own physician takes months. The customer service here is elite and the support for a first-time pet owner is unmatched. A total blessing for me and my pup! Also my pup got spayed by Dr Blaviss and the way she's acting as if she didn't have all her organs taken out.... Wow. She's doing so well post surgery (maybe too well cuz I'm scared she'll pop her stitches)

I love this vets office but for the love of God I am so tired or making appointments and still…read morehaving to wait at least 30 minutes past the appointment time - today I waited 45 minutes and then was told the vet I had scheduled with had to take an emergency so I left as I wasn't going to wait 1.5 hours past the appointment. I appreciate that they take urgent/emergent walk ins but maybe schedule a vet specifically for that so the vets with scheduled appointments aren't constantly running behind.

Horrible communication with clients. With something as urgent as prescription medicine for your…read morepet, you'd think they would have clear communication if there's a hiccup of any sort. Instead of the vet calling me I received a call from my pharmacy telling me they tried multiple times to get my dogs prescription refilled.

I have been a customer for years and I have 1 dog and 2 cats, previously had 2 cats with them. I…read morewas just informed by Chewy that my prescription can only be filled if I have a mailed written prescription from the vet. I was not informed of this policy so now my medication is going to be late and when I called to pick up the written prescription they said it would take 24-48 hours. It has been 2 days and still no call. I am not ok with this policy so I will be taking my babies elsewhere.

I have taken my pet to Solano-Napa Pet ER Clinic many times, but this time was a very short wait,…read moreand his checkup was fast and smooth.

I was greeted quickly and given an appointment and I waited only about 15 minutes before Abby was…read moretaken for an exam. It took 10-15 minutes more for the vet to talk to me about the issue and a plan. It took much longer for the procedure, but my dog needed sedated and time to wake up. All in all, I felt my dog was well cared for by a competent team at an emergency clinic. I was prepared to spend much longer in that scenario.

Dr. Moody and the team at Napa River Pet Hospital always take good care of our golden retriever,…read moreOatmeal. We know that he is in good hands and they keep on top of his care. They also have a nice dog run for Oaty to get some exercise after his visits.

I came to Napa River for a second opinion when Dr Underhill at Silverado was telling us we needed…read moreto put our dog down immediately because his platelets were so low he would die a painful death if we didn't do so. On the advice of a friend who is a vet in another state, I got a second opinion from Dr. Carroll. It turns out that the test done at Silverado was inaccurate and his platelets were fine. So thankful I sought a second opinion here and have since moved all vet care over to them for my very much still-alive dogs. Dr. Carroll is a wonderful and thorough vet who truly cares and goes out of his way to communicate well with you through any health challenges you may navigate.

I started seeing Dr. Jeff about four years ago with a new puppy I rescued. Since that time we…read moretransferred the care of all the family dogs to his care. This man is the most genuine, compassionate and honest veterinarians in town. We had to say goodbye to two senior dogs at 14 and 15 years of age last year. Dr. Jeff was amazing as he helped us through the process. I admit it is hard to leave a good review because I am torn. He is simply the best, but when everyone knows that, he will be more difficult to get in to see!!!!

Non-transparent pricing (they will give you a quote for vaccinations but not include the cost of…read morefollow-up vaccinations, this is very abnormal, all other practices are very transparent about pricing). The vet himself is a jerk. He insults customer's to their faces and behind their backs. He said, and I'm quoting verbatim. "We're not a very good fit because you obviously don't care about your pets at all". He said this despite us having ALL the work done HE recommended. He just said this as to insult me because I complained about the non-transparent pricing. I'd say save your money and find another vet, because this guy is going to try to trick you into paying double or triple for vaccinations.

Love these wonderful animal loving people! Cassie and Marley…read moreare awesome. They are so nice and give great care to both their fury friends and family! Your fur kids are in great care with California Pet hospital and prices are reasonable! Cassie is so wonderful with the animals. The blood draw, etc are always done with such gentleness, and care!

I have been fortunate enough to never have a pet that needed a procedure. But when we rescued our…read morelittle dachshund, she was not in good shape. I was nervous about her procedure and quite over protective (she is so small and vulnerable and these days, our dogs are like our children!). The staff was really patient with me and listened to my concerns. Even though I was a difficult human, that in no way impacted their care and treatment of my dog. She is doing great and I am really happy with the care they provided and continue to provide, post treatment.

We received our dream dog from the Napa County Animal Shelter. You must be patient. I would…read moreperiodically go there. The rules are simple you visit the shelter, you see a dog or cat that you interested in, you put in an application only for that particular animal. You have a meet and greet with put a deposit down. They will contact you once you are approved. Our dog is already chipped and neutered and they sent us away with a little food and a free veterinarian exam. So we have an appointment to establish a local veterinarian. The place is well run, the staff is nice, and the animals are well cared for. I would recommend checking them out. They have stat sheets on all the animals.

The best shelter with great staff, and vilunteers. They do a great job making sure the animals get…read morea great home, are socialized, dogs on walks, and the animals get great care. I highly recommend this shelter.

We have used Napa West & Napa River for many years. We almost left them due to 2 really bad…read moreexperience of a new Vet there. we are so glad we did not. We highly recommend Dr. Carol, Dr. Moody, and more recently, Dr. Rodriguez. We recently had an issue with our little Tank I feared the worst. Yesterday Dr. Rodriguez was so amazing and he explains everything very thoroughly in less than 24 hours. Our little guy is on the mend. Thank you for caring about our fur babies. Also, Michelle has been wonderful over the years. She has seen both our joy and our heartbreak but is always very positive thank you.

I came to Napa West/River for a second opinion when Dr Underhill at Silverado was telling us we…read moreneeded to put our dog down immediately because his platelets were so low he would die a painful death if we didn't do so. On the advice of a friend who is a vet in another state, I got a second opinion from Dr. Carroll. It turns out that the test done at Silverado was inaccurate and his platelets were fine. So thankful I sought a second opinion here and have since moved all vet care over to them for my very much still-alive dogs. Dr. Carroll is a wonderful and thorough vet who truly cares and goes out of his way to communicate well with you through any health challenges you may navigate.

We called around looking for a vet who could see our dog for an eye problem. We're not local so we…read moredidn't have an established relationship anywhere. The first two vets I called were booked out for at least 3 weeks. Alley Cat could see us the next day. We took our dog in for an eye issue and they addressed it quickly and properly with a prescription that took care of the issue. The charges were reasonable. I did have to wait for quite some time before being able to check out. I think the tech had gotten busy with another client and forgot I was waiting for the Rx and to pay. Overall an expected experience.

I am not one to complain but my 84 year old mom took her dog in for ears. they took some blood…read morecalled the next day and said the blood sample had to be redone. We headed over they called and said their machine was broken. Charged over 400 for the blood draw and lab work which never happened. Refused to reimburse period. we went elsewhere excellent care but will never ever take an animal here again. RUDE staff and honestly feel like they took advantage of an older person . Unacceptable. ( by the way I came over to take her from Kenwood and as we were driving called to say their machine was broken.)