Imagine working for a company that couldn't care less about the people who work there. Imagine being an employee for several years, working through a pandemic, short staffed and hearing about record profits. Now imagine asking for a raise, only to be told that they don't give raises based on merritt. Now imagine getting an alert from indeed, with a job offer from the company you work for, with a higher starting pay than you currently make after being there for many years! Imagine yourself being, undervalued, underpaid and only getting 2 holidays off per year. Imagine your paychecks showing up late, sometimes as much as 4 days! If you've been a frustrated customer here. Keep in mind that this is how the employees are taken care of. We've got people who have been working in the stores for over a decade, making what the current starting pay is. They've got enough money to sponsor race cars and Motorsports events. The higher ups will buy their friends, pit boss grills and 60" flat screen TV's. (Which they had delivered to our store and made us hold onto until their friend came to pick it up) But what do the dedicated employees get? Annual cost of living increase that hasn't even been enough to get us to the point of the new current starting pay! What a rewarding job. read more

Been here several times. The staff was nice enough once. They used to know what they were doing. However, it has become apparent over the years that they either hire anyone that walks in off the street or simply do not care about their customers. It's sad to see however times changes and so do business, Maybe they will fix themselves someday. I've gone in there and asked for spark plugs for a V8 dodge and they tried to give me spark plugs for a lawnmower. Make sure if you buy anything here you make sure it's what you ask for. I've had tried numerous times to order paint or have paint made up here. Twice on the phone, they have told me they don't make it or never have done it. One front desk member tried to get into an argument over the subject. If you want paint made up for you I recommend going to the gray Nappa and have them order it for you. It will come from the Westbrook store, Even though they say they don't do it. Also, be sure to mention that you have AAA if you have it of course. It will help with the price. Personally, I would avoid this store at all costs. read more

NAPA Auto Parts - Front of the store - Auto Parts & Supplies Near Me - WESTBROOK, Maine

I came here looking for a replacement cord for my towing package on my Ford. I walked in and was immediately helped. They have a lot stock in the back, which is great. The gentleman at the desk helped me find what I needed and then sent me to the desk across the way to cash out. This system is a little confusing, but it makes sense because one desk gets parts and helps people and the other desk takes the cash. I wouldn't hesitate to stop here again for an auto part. read more

NAPA Auto Parts - Enter her - Auto Parts & Supplies Near Me - WESTBROOK, Maine

Tim was patient and went through the trouble of pulling everything I asked for even though he knew I was not buying today. stressful times for me and I was Getting my ducks in a row for a big weekend overhaul. I got part numbers, tool rental numbers, and prices up front. Tomorrow as a team we're going to knock this front end overhaul out of the park! Thanks for the old school help behind the counter! read more

Great customer service! Thomas c. was very helpful I knew nothing about my vehicle and he took the time to explain and help me find the part I needed! read more

Awesome service, free battery testing and charging! Came here to checkout my car battery and they were happy to do it for free and with a smile. Keep it up! read more