I went here once to pick up a replacement lightbulb for the interior of my car, and to scout out the place in general. I had just started teaching myself basic auto repair/maintenance, and wanted to know more about what products were available and how to do things. There was only one guy working the store, and he made me feel really uncomfortable. He wasn't overtly rude; he just gave off this kind of unsettling vibe. I also didn't like how he seemed kind of impatient. I like comparing the products available, and I don't like being rushed through purchases. He came over to ask me what I was looking for, went and got it from the shelves (without showing it to me) and then immediately went to the cash register to ring it up even though I had told him I wanted to look through the store first because I was a newbie who wanted to see what was available. I felt like he was getting impatient about it, so I just paid for the bulbs and then decided to browse through the store, because I really wanted to see what they had to offer. The guy kept staring at me as I walked around the store. It felt like he wanted me to get out since I had already made my purchase. I found that the prices weren't better than Kragen's, and decided to leave. The guy watched me walk out, then went out the store's back/side door so he could watch me get into my car. He just stood in the doorway, watching me. I was going to replace the bulb right after buying it to make sure he gave me the right size, but that guy was making me really nervous, so I just drove off.
It wasn't an unreasonable purchasing experience, but I was really uncomfortable during the whole thing, so they get 2/5 stars ("Meh. I've experienced better."). I wouldn't go back to this Napa again unless I needed something only they carried. There's really no need to have to deal with that guy when Kragen's is just down the street. I highly recommend the Goleta Kragen's (lots of friendly, helpful people) over this Napa store. read more
