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    Napa Auto Parts

    5.0 (2 reviews)

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    3 months ago

    These guys are the best! From a business end of things, they are by far WAY better than any of the red or green parts stores

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    1 year ago

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    O'Reilly Auto Parts

    O'Reilly Auto Parts

    (61 reviews)

    I am the new #1 fan of this O'Reilly Auto Parts location!…read more Talk about 5-star Yelp service... That is what I received today in my time of need. Fast, courteous and efficient people work in this store. And a great big thank you to Chris for proving again and again how many kind people are out there in this world. My battery in my car fob was on the verge of dying. I had no idea how much time I had left when my car alerted me it was low. I panicked. Far from home. Getting dark. Scared. I yelped auto shops and saw I was literally a mile from this company. My concern at this point was to get help. I did not care how many good Yelp reviews they had... just get there. When I walked in every counter was occupied by paying customers. I caught the eye of a person not dressed in uniform behind the counter. I think he saw the panic on my face and immediately asked if he could help. I explained my situation and he was on it from that moment on. He opened my fob and literally in seconds had a replacement battery inserted and put it back together again. And if that was not enough he pointed the fob at my car through the store window to ensure it worked. I will bet I was in and out in 10 minutes. Unbelievable! I am sooo grateful, Chris, for your help. And as it turns out... they have many great Yelp reviews. I am not surprised! Please know you will be taken care of here no matter what your auto needs may be. The store looked immaculately clean and organized. And with so much inventory. This store is a gift to the community. I did take a minute to snap a couple of photos!;)

    Steve was such a nice gentleman. I needed a battery on my 2012 Rav 4. He did a great job. He…read moreinstalled it for me. Thank you Steve

    Benzeen Auto Parts - Kiosk so they can spam you and sell your info

    Benzeen Auto Parts

    (200 reviews)

    Top-notch experience! Walked in and was greeted right away by a friendly and professional team…read more They took the time to answer my questions and made sure I left with the correct parts. Everything was organized, easy to find, and priced right. It's hard to find service this good these days Couldn't be happier with the service here!

    0 Stars - Misleading, Unprofessional, and Questionable Practices…read more This has been one of the most frustrating and unprofessional experiences I've had in the auto parts industry. I agreed to purchase a transfer case about a week ago. The listing clearly stated pickup in Hayward. However, once I moved forward, I was informed that the unit was actually in Sacramento and that I would need to pay an additional delivery fee to bring it to Hayward. Why advertise pickup in Hayward if the part is not physically there? That is misleading at best. I then agreed to drive to Sacramento to pick it up directly. Instead of accommodating that, I was told I must prepay by card before they would even remove the part from the vehicle. No cash option, no in-person transaction. Payment first. After agreeing to prepay, I was then informed that it would take 24 hours just to remove the part from the donor vehicle. This means they list and sell parts that are not even ready for sale. No preparation, no efficiency, no operational planning. Customer service is extremely poor. Communication is slow and unhelpful. There is no effort to make the process smooth or transparent. It feels disorganized and careless. The most questionable part: they are charging a core deposit on a used transfer case. This is not a remanufactured, rebuilt, or exchange unit. It is a used part from a salvage vehicle. Charging a core on a standard used part is highly unusual and makes no sense from an industry standpoint. Summary of issues: * Misleading pickup location * Additional unexpected fees * Mandatory prepayment policy * 24-hour delay just to remove a part * Core deposit on a used item * Poor communication * No customer-focused service If you value transparency, professionalism, and efficient service, I strongly recommend looking elsewhere. Very disappointing experience.

    Napa Auto Parts - autopartssupplies - Updated May 2026

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