I am the new #1 fan of this O'Reilly Auto Parts location!…read more Talk about 5-star Yelp service... That is what I received today in my time of need. Fast, courteous and efficient people work in this store. And a great big thank you to Chris for proving again and again how many kind people are out there in this world. My battery in my car fob was on the verge of dying. I had no idea how much time I had left when my car alerted me it was low. I panicked. Far from home. Getting dark. Scared. I yelped auto shops and saw I was literally a mile from this company. My concern at this point was to get help. I did not care how many good Yelp reviews they had... just get there. When I walked in every counter was occupied by paying customers. I caught the eye of a person not dressed in uniform behind the counter. I think he saw the panic on my face and immediately asked if he could help. I explained my situation and he was on it from that moment on. He opened my fob and literally in seconds had a replacement battery inserted and put it back together again. And if that was not enough he pointed the fob at my car through the store window to ensure it worked. I will bet I was in and out in 10 minutes. Unbelievable! I am sooo grateful, Chris, for your help. And as it turns out... they have many great Yelp reviews. I am not surprised! Please know you will be taken care of here no matter what your auto needs may be. The store looked immaculately clean and organized. And with so much inventory. This store is a gift to the community. I did take a minute to snap a couple of photos!;)

Steve was such a nice gentleman. I needed a battery on my 2012 Rav 4. He did a great job. He…read moreinstalled it for me. Thank you Steve

Shout out to Employees Joe and Cameron. Monday, I went in to have my oil checked because I knew…read moreit was very low and wasnt due just yet for an Oil Change. Joe was so patient, kind, and knowledgeable and helped me check my oil, which ended up needing a quart and a half top off. In the process, I gained some much needed information. Went back today to check again on the advice of Joe and Cameron checked my oil and it was full! Thank you to these wonderful Men and the Manager who greeted me when I came in!

I came in about a week ago for bolts and the check engine light checker thing (forgive my misuse of…read moreterminology). Jordan was so incredibly helpful and told me exactly what parts I needed!! I was very nervous and he was so helpful! Will be returning!

The only thing better than the parts Napa provides is its customer service. The level of customer…read moreservice from everyone at this location has been excellent, but most recently, I had the pleasure of working with Lisa. She was very knowledgeable and a pleasure to work with, and that's the reason I'm leaving this review. Thank you, Lisa, and everyone else at Napa.

Great customer service with the parts that you need. Wonderful and helpful staff willing to work…read morewith you to get the parts you need to complete the job.

My goto auto store. Very knowledgeable, always helpful, and have a very broad selection.read more

I usually go to O'Reilly's for any auto parts I need. The staff is always friendly and very…read morehelpful.

I'm sure it must suck to be a Walmart oil change tech. I mean, you couldn't even qualify for Jiffy…read moreLube? But jeez dude, don't take your misery out on the customers! Never saw such attitude. There's no signs, and the procedure for checking in has been different every time I've come here. But the dude was pissed that I pulled up to the open bay (as I was told to do last visit) to ASK, and he about went out of his mind! Maybe invest in a sign if check in protocol is that important to your mental health.

I brought my car in for an oil change and to have one of the TPMS sensors replaced. When I came to…read morepick it up four and a half hours later, after they said the work was complete, I found out that the oil was changed but the only thing about the TPMS, they said, is that one of my sensors is out, which I already knew. When I asked why the work was done, the lady behind the counter said, "I don't know, I just started my shift." She gave me a lot of attitude and finally went and talked to the mechanic. They both couldn't figure out why the work wasn't done and told me to come back the next day. When I asked why they didn't bother to call me and let me know that they found a defective TPMS sensor, I was told their employees are not trained to make those types of phone calls. This is incompetence on a whole other level.

Buyer beware. Carquest does not accept returns that have been opened, under any circumstance…read more Counter staff was rude and was looking for an argument. I suggest going elsewhere. I tried to return car polish that did not work. I was told that it did and no returns on opened product.

Another outstanding experience I must say I am very observant and I think because there's a few…read morewomen working here this place is amazing and runs smoothly compared to other automotive businesses I frequent which is why I love this location. Everyone is friendly and I just seem to get what I want pay for it and be on my way without a headache or a hassle

Gerald helped me change my battery and did such a wonderful job: cleaned off the corrosion and was…read moreso friendly. I REALLY appreciate what you guys and gals do here. I truly could not be more appreciative. Thank you so much! Toyota would have maybe charged the same(maybe more) but taken at least 3 hours. It was $230 here for the gold 3 year warranty battery here and took less than an hour.

Azrael is a total rockstar! We showed up late at night with a dead battery and she jumped right in…read morewith tools, knowledge, and kindness. Even when the guy behind us went full "grumpy car man," she stayed cool as ever (give this woman superhero status ‍). Naomi wrapped it up with smooth checkout teamwork. Thanks ladies, you turned a car crisis into a win!

I was quoted $40 for a battery jump start and the tech arrived in 30 mins as stated in quote. The…read morequote was definitely a deal, and I appreciated the promptness and friendliness of the tech. Thank you, Lucifer's Auto Parts!

I was shopping for estimates to replace the battery in my car. Cris responded with quotes for…read moreseveral suitable alternatives, all of which were much cheaper than I had been quoted by my dealership. He arrived at the scheduled time and made the changeout in about 10 - 15 minutes. Fast, courteous and great service. I highly recommend for your battery replacement needs.

Top-notch experience! Walked in and was greeted right away by a friendly and professional team…read more They took the time to answer my questions and made sure I left with the correct parts. Everything was organized, easy to find, and priced right. It's hard to find service this good these days Couldn't be happier with the service here!

0 Stars - Misleading, Unprofessional, and Questionable Practices…read more This has been one of the most frustrating and unprofessional experiences I've had in the auto parts industry. I agreed to purchase a transfer case about a week ago. The listing clearly stated pickup in Hayward. However, once I moved forward, I was informed that the unit was actually in Sacramento and that I would need to pay an additional delivery fee to bring it to Hayward. Why advertise pickup in Hayward if the part is not physically there? That is misleading at best. I then agreed to drive to Sacramento to pick it up directly. Instead of accommodating that, I was told I must prepay by card before they would even remove the part from the vehicle. No cash option, no in-person transaction. Payment first. After agreeing to prepay, I was then informed that it would take 24 hours just to remove the part from the donor vehicle. This means they list and sell parts that are not even ready for sale. No preparation, no efficiency, no operational planning. Customer service is extremely poor. Communication is slow and unhelpful. There is no effort to make the process smooth or transparent. It feels disorganized and careless. The most questionable part: they are charging a core deposit on a used transfer case. This is not a remanufactured, rebuilt, or exchange unit. It is a used part from a salvage vehicle. Charging a core on a standard used part is highly unusual and makes no sense from an industry standpoint. Summary of issues: * Misleading pickup location * Additional unexpected fees * Mandatory prepayment policy * 24-hour delay just to remove a part * Core deposit on a used item * Poor communication * No customer-focused service If you value transparency, professionalism, and efficient service, I strongly recommend looking elsewhere. Very disappointing experience.