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Napa Auto Care Center

5.0 (1 review)
Closed • 7:30 am - 6:00 pm

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3 years ago

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Sterling Chevrolet

Sterling Chevrolet

(6 reviews)

I brought my truck to Moore Tires for oil and brake work. They said the ECM was bad and had it…read moretowed to Sterling Chevrolet for replacement. Over the next two weeks, the truck was towed back and forth between Moore Tires and Sterling Chevrolet multiple times for ECM programming and brake work. I paid Sterling Chevrolet $2,267 to replace the ECM and one caliper, hose and fluid, but the truck was now not drivable -- hard shifting, idle issues. During this process, the truck sustained driver-side body damage at one of the locations (Sterling police report filed), with repair estimates between $3,100 and $3,800. I first noticed the damage while it was at Sterling Chevrolet, but neither shop noticed or has admitted responsibility and Sterling Chevrolet has NO parking lot video. I later reinstalled my original ECM myself and the truck ran fine, proving their diagnosis and replacement were unnecessary. Sterling Chevrolet agreed to refund the $2,267 in exchange for a release, but more than two weeks later I have received neither the release nor the refund, despite repeated follow-ups. They never follow up and charge credit card fees, sad excuse for humans

I have been a customer of Sterling Chevrolet and its predecessor Bun Austin Chevrolet since…read morebuying my first car (well over 40 years ago!) I have always been treated well and felt like a preferred customer (in spite of being just a pretty average consumer.) All service needs my vehicles required were taken care of promptly. All questions I had were answered fully...never experienced "manspeak" ...in a venue where it could abound! Like this company very much!

Napa Auto Care Center - autopartssupplies - Updated May 2026

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