Ambience
I always remember this location as Toast Box but it's now Nanyang. Seat layout was interesting since they now have high chairs and I spotted at lease one for the young ones. Air-conditioning was very strong at our area towards the back, high seats near the wall and facing the entrance. Place remains very well-lit and they have a display of coconut jam at both ends of the establishment.
Cheesy Chicken Chop Noodle
I ordered this because I found the cheese part intriguing. They drizzled the cheese over the chop like toothpaste but with a wider AOE (area of effect), and it was somewhere between okay and good. I enjoyed the chop thanks to its crunchiness and soft meat. Noodles' texture reminded me of instant noodles but theirs had a more interesting flavor.
Iced Teh Melaka
I was a bit confused with the flavor. I thought it was sweet but definitely new to my palate and taste buds.
Kopi Jelly Milk Tea
This is my favorite between both drinks. Milk Tea tasted strong and flavorful. Coffee jellies looked big but they all fit in the straw. When I was close to the bottom, I drank 'em like I would from a shot glass.
Service
We overheard the place was under new management and there were signs of that. Management seemed very hands-on and staffers were checking on product availability.
They need to look into the following aspects, and I already included their service recovery efforts:
(1) Communication with the staffer at the cash register was very clear and, to some extent, even funny among ourselves. We requested our beverages to be prepared later for take-out but they served one of them for dine-in.
(2) After clarifying, they served both drinks for take-out during our meal instead of afterwards.
(3) Food took a long time to be served but someone from management got our reciept to follow-up for us.
(4) Receipt was never given back to us.
(5) Upon his return, he served our dishes, gave an apology, and offered drinking water. We said "Sure!" and waited. After realizing he might've forgotten what he offered...
(6)...and one failed follow-up with another staffer, I went to the counter only to be told their water is Self-Service (located near the coconut jam display at the farther end).
(7) I mentioned it was offered to us and I tried getting our own water, realizing the pitcher didn't have enough water. I turned around and the staffer at the till already prepared two more glasses of water for us. She helped me carry the excess to our table. read more