I have been a longtime lover of Nando's food, it is quite possible that I have spent so much money in their restuarants that I could easily own a share in the business!
But the decline in service and quality over time has bought me to a place where I have made the decision to never, ever, spend a single cent in one of their restaurants in New Zealand ever again.
In the last 10 days alone I have placed 4 separate orders for Nandos food via UberEats, deliveries from either the St Lukes store or Lunn Ave. Aside from the chicken being barely dressed in the sweet & spicy, salivary sauces that Nandos hangs their hat on - not one single order has been accompanied with Periperi sauce sachets, serviettes or cutlery. And whatsmore these restuarants have clearly turned off the functionality via UberEats to add a note to your order (smacks of not wanting to provide anything other than the bare minimum level of service).
So, am I really bent out of shape over some Perperi sauce sachets? Yes, yes I am. The delicious, spicy flavours of the Periperi sauce is the ONLY point of difference with Nandos chicken, without it, it is just another piece of chargrilled chicken. And for me its a dealbreaker, especially if it is costing me $45 to have a half chicken combo meal.
Which brings me to the utterly, atrocious customer service. From stores turing off cutomer service functionality via UberEats, to stores with phone numbers that ring off and NEVER get answered (honestly why bother having a phone if you're never going to answer it?), to taking 6 days to respond to a social media message asking about basic restuarant services and last, but not least, the passive agressive responses when someone finally responds.
So, Nandos, we are done. Never again will I indulge in the succulent, tender, white, fleshy breasts hot from the grill, slathered in the spicy sauce that I so desire.
This break up is going to ulitmately be harder on you than it will be me Nandos. For I firmly believe that unless you change your errant ways that your restuarants will fade into oblivion, much like my fond memories of much happier, lip smacking times spent with your tenderloins between my lips.
With that I bid you adieu Nandos. read more