Finally after a week of calling I was able to get an appointment, but seeing as I had a gift card I feel like they gave me the short end of the stick. Be aware that when you are making your appt on the phone you have to tell them you have a gift card, and you can't make an appt online with a gift card...so make note of that.
Seeing as I live 45 minutes away from Turtle Bay I thought that I would take a day to myself and go to their pool and walk around their property and use the gym before my spa appointment. So I called and asked the rules about using the pool and property and was told that I was able to use the amenities of the resort before my appointment, and just to come in whenever I was ready for the gym before or after my pedi and massage. With this noted, my appointment was at 5pm, so I decided to check in and let them know I was there and would be using the amenities beforehand. I first went to the locker room and changed into my swim suit before heading to the pool. After ordering a drink at the pool with almost half of the lounge chairs empty I was approached by a woman stating that she was the resort manager and asked my last name and room number. I told her that I was a guest of the spa and had an appointment in a few hours but was told it was okay for me to use the amenities for the afternoon. She made it clear to me and so others around me could hear, that I was not able to use the pool or any resort amenities but I could go around the corner and use the public beach. She definitely noticed me because my towel was a costco towel, however, walked right past the couple two seats away from me who also had costco towels. So I had to chase down my pool waitress and after 20 minutes finally found her to close my tab and get my credit card back and headed to the public beach 10-15 minute walk away. This was not an ideal start to my spa day. After spending an hour or so at the beach I decided to go to the gym where I could tell I was being judged the moment I walked in the door, but I worked out and headed to my spa appointment downstairs.
So, the Happy Hour specials change each month but are supposed to ALL include a small bottle of champagne upon your arrival. I was pretty shocked when I read the actual prices for this spa seeing as it seemed out dated and even the happy hour prices were not that great. I ended up getting a "quick fix" 25 minute upper body massage for $140 and a pedicure for $75.
After I checked in for my two appointments around 4:40 I was walked to the locker room again and the girl showed me my locker. I changed but was also confused as to if I was supposed to put on a robe for my pedicure or if I was supposed to keep on my same clothes and then change after my pedi for my massage. Usually they tell you what you should change into and where robes and sandals go when you are done. The locker room and bathroom area was a bit out dated and didn't look like they had done any upkeep in the last 5 years since they remodeled it. After changing I went outside to the "quiet relaxation" area for the spa guests. However, this area was anything but quiet. There were hotel guests and locals and tourists of every kind walking, talking, and enjoying their vacation right in front of the quiet area 10 feet from my chair. After being outside for 10 minutes I was greeted by a gentleman for my pedicure. Now I am going to try to make this as short as possible, but this was nothing close to any spa treatment I have ever had before. First off, I was not offered any champagne until 20 minutes into the pedi when I asked for it (which was super awkward). He also had a bandaid fall into my water when he was soaking my feet. He made comments about how I had strong feet (and if you've read my other Bui 808 nails review you know how much I hate feet, but did post my pedi from that place). I don't want to give details on the actual conversation we had but I remember it completely and do not think that it was appropriate for a resort spa employee to have with a guest. There was also no one else in the salon area, so maybe he felt comfortable talking to me because of the space being empty. He spoke to me as if we were best friends for 10 years and told me things you wouldn't normally tell a stranger whose feet you're painting. Oh one more comment he said was "I am just going to paint your whole toe and get the polish off your skin after because your toes are really difficult to paint." That was weird. After my pedi was finally done and my toes only drying for 5-7 minutes, I was told to go back to the "quiet relaxation" waiting area to wait for my massage.
My massage therapist came about 10 minutes after I was waiting and guided me to my room. She didn't tell me how she wanted me to lay or where to put my robe or my sandals but did give ample time to have me change and get under the sheet. The massage was ok. I wouldn't recommend going to this spa, try the spa at the Moana Surf Rider in Waikiki. read more