Today was my first visit to Pretty Nails and I had a great experience! They weren't super busy and…read moreattended to me right away! I don't use harmful chemicals or toxin filled chemicals on my body so I always bring my own stuff. They didn't seem to mind a bit and were very accommodating! I liked that they use the tub liners because to be it seems cleaner! Everyone gets a new unused tub liner then after use it goes in the trash! I forget my technician's name, but she was very sweet and efficient! She didn't sit and talk to her co-workers the whole time or make you feel like she was talking about you! She did a great job on my pedicure and my polish looks great! Now they aren't super frilly, they don't do the spa pedicures with hot towels ect, but I'm not into all that anyways so it was perfect for me! I was in and out of there in less than an hour and I still feel like she took her time and gave my legs and feet a great massage! I'll definitely be going back to see if it stays consistent!!

I don't like nail technicians to cut my natural growing nails when getting a refill. Kim was my go…read moreto but she just doesn't seem to listen or respond when questioned. The colors in their bottles doesn't seem to be the color you get off the swatch you pick although the numbers match. Pretty reasonably priced but I'll have to go elsewhere because they aren't consistent in doing a good job. It's hit or miss.

I usually don't leave reviews, but I believe in giving honest feedback when it comes to businesses…read morein our community--especially those in the service industry where communication, consistency, and professionalism matter the most. Today, I visited NAIL LUV with the intention of receiving a manicure and pedicure. According to Google, the business hours are listed as 10:00 a.m. to 6:00 p.m., while Yelp says 10:30 a.m. to 6:00 p.m. I arrived at approximately 10:37 a.m.--after the opening time posted on both platforms--only to find the doors locked and no sign of the business being open or operational. There were no signs on the door, no updated information online, and no outgoing voicemail to indicate if they were running late, closed for the day, or had changed their schedule. As a paying customer taking time out of my day to support a local establishment, this kind of lack of communication is incredibly frustrating and disappointing. It sends a message that the business is not considering the time, effort, or expectations of its customers. Being reliable and clear about your hours is a basic standard of professionalism and it needs to be upheld consistently. To make matters worse, I also noticed that the pricing listed online is outdated--by what appears to be at least a year or more. It's confusing and inconvenient for customers who are trying to plan ahead. Prices fluctuate, that's understandable--but failure to update them on your online platforms only leads to unnecessary miscommunication and potential mistrust. Lastly, there's no information--online or in person--about what forms of payment the salon accepts. I learned the hard way that they do not accept American Express, but there is no mention of that on their Yelp, Google profile, or anywhere else. This is another vital piece of information that should be clearly communicated in advance, especially in a time when many people rely on digital payments and credit cards. Owning a business means being accountable for the details. Something as simple as posting updated hours, keeping your price list current, and clearly listing accepted payment methods can make a huge difference in customer satisfaction and retention. Until these basics are addressed, I'll be taking my business elsewhere. I hope this review encourages the owners to take a closer look at how they present their business to the public and make the necessary improvements.

Love this business! I've been coming to this place for awhile now and everytime I come into this…read morebusiness I kid you not the customer service, friendliness, cleanliness is always on point! I've never had any problems with my nails. Not once have I ever had a nail pop off/ chipped. And when I choose one color but wanted to change it never got attitude and feel rushed. This salon is amazing. I will recommend to anybody and everybody.

I love cocanails! I've been looking for a locally owned nail salon forever now, and this place…read moredefinitely hit the nail on the head. What to know before you go.... -parking: tons of it, lots of it. and if you catch yourself waiting on traffic (basically all the time living in metro ATL) there's plenty of noms around. -appointments: required, but they are pretty great with short notice! -pricing: slightly more expensive, compared to other salons in the area. But due to the fact that its locally owned, I'm personally okay with that, because they do AWESOME work. -ambiance: clean and open, quiet too. No phone usage without headphones, which I really like. Comfy couches for waiting and for pedicure services. -service: bomb.com. I work with my hands daily, so I'm very particular about what products are used on them, and the work's general longevity. I'm never disappointed. Can't wait to go back! See Ciara (sp), Nicole, or the owner, Tamara!

Great service and amazing atmosphere with soft relaxing music to unwind by, the nail technician…read moreprovided a manicure and a pedicure

Great service and clean place. Queen is the best and always does my nails perfect. Highly recommend…read moreand the prices aren't bad.

Wait time was reasonable. Service time is good. A little more pricey but good service, good…read moreattention to detail. Recommend making appointment

I've been here a few times and each time was a pleasant experience…read more I'm not sure if it's still ongoing but the few times I've gone on Walk-in Wednesday but mostly I believe they are by appointment only. It's a beautiful salon and the energy is fun. There's normally a good movie or Pandora playlist playing in the background. There is also someone there that puts on lashes. I've never tried that service but the few ppl I've seen get them seem happy with their service. Black and female owned. I've been served by Pinky and Michelle and appreciate their top notch service

Pinky is very pleasant and professional. Her creations are beyond amazing. She always keeps my…read morenails trendy and on point. Best Black own nail business in Atlanta! Pinky Platinum is a must-have for your monthly essential needs!

If zero stars were an option, I would choose that. I've been…read morecoming here for almost 3 years, but after this experience, I won't be back. I got a full set less than two weeks ago. The very next day, my pinky nail broke. I went back to have it fixed, but later that same day, the rest of my nails started bending outward at the tips. When I tried to reshape them, they began cracking along the sides. Within just a few days, 9 out of 10 nails were damaged. I contacted the manager right away and was told to come in for a fix. Due to my work schedule, I had to reschedule, but I stayed in communication and still came in within the 14-day guarantee window. When I arrived and showed the damage, I was told I needed a completely new set and would have to pay $45. That's unacceptable considering the nails didn't even last a few days and the issue was clearly poor-quality work. I wasn't asking for anything extra--just for them to stand behind their service. Instead, I was told to pay again. Very disappointing, especially as a long-time customer. I would not recommend this place if you expect quality or accountability.

The service I request was a manicure, I was happily taken care of by the infamous Monique! She took…read moreamazing care of me the service was outstanding. Her technique, execution everything book with her for a pedi or a mani!!

When yall come ask for kelvin ! He did such an amazing job and he took his time . I'll be coming…read moreback VERY often . I love his work

I came here looking for a salon near my workplace for when I need a fill in or quick pedicure. I…read morewill be back and work my way into finding me a regular tech. I had previously broke a nail real bad and it had just started to grow back. My tech was able to overlay and sculpt me a nail that matches the rest and blends in well. I love a traditional French tip and she gave me just that. I wasn't OVERLY hype about my pedicure, I think the lady doing my pedicure saw the old polish and how my feet looked and was pissed LOL (I was dead ass wrong for waiting 2 months ...but life ) anyway she did a good job - I could just tell there was a lot of commentary (in their language of course) . Anyway it's off bouldercrest in the plaza - not too much noise and they were average prices

Service, Shape, Sherlene 10/10 no notes. It's been 6 weeks since my last manicure (I've been…read moretraveling) and I am most excited to get home to get back to my nail artist. I haven't cheated on Sherlene and look forward to coming back for my next set soon. The entire team and their work are quality. It also excites me to patronize a Black owned, woman owned nail salon that exemplifies excellence from appointment setting to hygiene and actual nail care. Will update with photos soon!

sherlene was amazing! i had never tried the builder gel and wasnt sure if id like it, she had my…read morenails looking amazing! when i t wa time for a fill she was booked and i understood why so i tried a different salon, big mistake! so needless to say im back on sherlenes books!! she was fast didnt cut me one time and my nails were flawless!