I have been to this salon several times...with appointments...and have never had a problem…read more However, today I had an appointment with Chuck. I was a couple of minutes early for my 12:15 appointment. When I went back to the pedicure area, Chuck had another client in the chair and it was apparent he wasn't close to being finished with her. There didn't appear to be another tech to be able to do my pedicure. I pay good money for their services, and I am a generous tipper. Yet, no one seemed to care that I was going to have to wait at least 30 minutes. This was a Sunday afternoon, and they open at noon. I had received a confirmation from the salon for my appointment time. WHY would you start a client, knowing you have a fairly regular client coming in in 15 minutes? I live in Lexington, and I drove 25 minutes to get to the salon. I make appointments for a reason...I have other things to do. I do not show up late for them. I left without the service, and do not plan on going back.

Poor customer service from Jason. Unnecessarily rude and unpleasant today (Sunday afternoon), so I…read moreleft without getting serviced. I'm a fairly regular customer here, but do not have to be suggested to an unwarranted attitude and snarky comments.

Great massage chairs!!!! Got mani's and pedi's…read morefunky location, BUT, it worked for us

I've referred many people to Jennifer- she always gets great reviews from them after their visits…read more She's professional , experienced & does an excellent job with nails & pedicures. Highly recommend.

100 out of 100 I would definitely recommend on Destiny to be the one to do your nails if you want…read morethem done the way you want. Yes she does take her time but it's worth the wait I promise she will have you looking and feeling your best. The vibe was amazing can't wait to go back again!

I had a similar situation to the other reviewer!!!…read more The one star review is for the old woman, Freeda and her incredibly rude demeanor and escalation of a simple situation. I should also add that I am a licensed therapist and deal with escalated, angry people for a living. (that will be relevant later!) Jaz is great. She should get a separate 5 star review. Very kind and informative. She is clearly an artist who knows her stuff and takes her job and pleasing the customer very seriously. (Go somewhere else girl! you are great and have talent!!!) Had an appointment for a mani/pedi. Had gel on (usually I get it done at my local salon in Manhattan where I live but this one I'd done myself using the essentnail gel they sell at drugstores) During the pedicure, I told Jaz I had gel. she informed me since it was another salon they'd charged $5 to remove it. Not what I'm used to, but some salons do this, so I thought that was totally fine. After the pedi, we go to soak my nails and instead of the cotton balls and foil method, she places my hands up to the knuckles in a soaker with 100% acetone. I didn't love my fingers being in acetone and the skin started to burn, so after 8 minutes when the first hand came out, I asked to remove the other one. This was when it got CRAZY. Immediately the mom got involved and said there was no difference, acetone gets on your skin that way too, THATS how WE remove nails, if I had "real shellac" on it would come right off, etc etc. I calmly explained that no matter if soaking my hands in acetone was okay or not, I'd just personally prefer not to have my fingers in acetone. She got even more indignant at this and told Jaz to "go get your phone and take pictures of her hands! NOW. so we can document her hands are NOT damaged." I continued to explain I wasn't upset nor did I think my hands were injured and she was welcome to take pictures of my hands. The mom kept making snide remarks so I finally said you know what, don't even worry about the manicure thats ok. BAD IDEA. The mom starts telling me shes "never been treated so rudely" by a customer and how DARE I not tell her I had my nails painted with gel (umm shouldn't you have asked when we schedule if its THAT big of a deal?) and they were doing me a favor removing them because it takes time (umm I was paying you $5 for the service) The mom is just being horrible, which upsets my older sister who starts yelling back at her and they both start yelling. Know that wasn't going to end well, I told my sister to wait in the car, so I could calmly pay and try to reason out the situation. My goal was to explain that I genuinely wasn't upset, I just don't want my hands in acetone. My sister slams the door and walks out. I tried to give my feedback once my sister left ("I dont want to hear your feedback" as the mom looked away and refused to make eye contact) and explain I was paying for a service and I've been to a lot of salons (to which the mom goes "I dont believe that" --LOL, ok) and I just wanted them removed with foil. None of my efforts worked so finally I said, just let me pay and I can get out of here. Noone made any effort to let me pay, or take my card which I had out. The mom just kept blaming me for not telling her I had nail polish on and saying "I have NEVER been treated this way." As a licensed therapist, I can assure you I was using a calm, level tone. I literally deescalate upset people for a living. The mom then starts blaming her daughter telling her it was her fault and she "never should have agreed to take the polish off" Once she started being nasty to her daughter (who literally did nothing wrong) I was DONE. I asked to pay repeatedly, and finally she tells me she doesn't even want my money and I need to leave. I grabbed my coat, said "jesus christ. this is ** crazy" slammed the door and left. (what I didn't know is that my sister had put down $50 in cash in her manicure table before walking out. That covered our services.) As I'm walking to the car Jaz came out to bring me my glasses. I offered to pay over and over again. Told her to bring out an ipad out whatever (at this point I didn't know my sister had paid). Finally I snuck a $10 in her robe for a tip because I felt so bad for her. TLDR? This all happened because I asked, calmly, if I could not soak my entire fingers in acetone. Craziest experience I have ever had. After we left the mom facebooked my sister saying we were horrible and we got "free services" (um yeah my sister left cash on the counter and you literally refused to let me pay you, so definitely not) If the mom ever wants to run a successful business she needs to learn how to not insult paying customers for services. Also lady, maybe find a therapist, practice meditation, and not take it as a personal affront to your integrity when someone makes a simple request about their personal preferences.

I have been seeing Freeda and Jaz for awhile now and have never left disappointed. Between their…read moresheer talent and extensive knowledge of the industry laws and safety precautions I can relax and know I'm in good hands while receiving services that are to die for! They always go above and beyond to make sure I'm comfortable and relaxed during my appointments. I am so lucky to have found them!!

They always do a great job. Clean facilities and everyone's usually super friendly. Sonya is the…read morebest!!!

I have been a fan of Brow Lounge for quite a while now! I…read morelove that they recommend appointments but will take walk-ins for that unexpected service you didn't realize you needed. My favorite and only clinician I use is Sonya! She is super professional, always on point and will have you laughing (to distract you from the pain of course)! LOL. She is really good at understanding your skin and what you need. How are they handling Covid? They require masks at all times, you only enter at your scheduled appointment time and your enter and exit are at opposite ends of the establishment so you don't run the risk of being near anyone for potential exposure. Highly recommend this business and Sonya!!

This local gem has moved to a new spot! While it is a smaller space (due to their old building…read morebeing sold) I assure you the location is the only change. The Bella Mia girls have done a great job adding warmth to this space and the services they offer are as spectacular as ever. There is ample parking around this building. You just need to take the elevator up a floor to be brought to their lobby. There is still a space for manicures, pedicures, facial, waxing, massage, and more. No longer does hair. Shelves are filled with fun and functional products and gift certificates available for sale at the front desk so friends and family can come to love this place too. On this visit I had a custom facial with Susan. She always makes my skin feel 1000% better than it was before. I'm typically very dry and left hydrated and with much needed waxed eyebrows. You can just feel her years of experience. I also had a great massage. I remember being woke up at the end, so clearly it knocked me out! It's a bit of a drive to get here with where I live now but it is worth it (and my friends agree). We all do so much and need some "me time." You can always get this much needed care and relaxation at Bella Mia. While I loved the old spot, I am happy that Bella Mia has found a new home without compromising their quality. Call and make yourself an appointment to check out their new location!

My husband and I went to a Yelp event last year at Virtual Golf and were introduced to Susan and…read moreher group. We played golf with them. Whilst I was talking to her, she mentioned that she owned Bella Mia Skin Care Center that happened to be in the same area as Virtual Golf. It's been a while since I had a facial. The last time I had one was when we were living in Raleigh, 7 years ago, to be exact!! So, I told my husband to tell my kids (we have 2 grown sons and a daughter-in-law) that all I wanted for Christmas is a gift certificate from Bella Mia. Well, they delivered! This Momma was ecstatic, needless to say! Lol Finally got a chance to make an appointment with Gaby. I decided to have the "90 minute bliss". You all, the name of the service says it all! I wanted a facial but also want a massage. Well, I get to have both with the 90 minute bliss. It includes a deep cleansing facial, customized face mask, exfoliation treatment on hands and feet, and a relaxing neck, shoulder, hand, and foot massage. As soon as I entered I was greeted by the receptionist. I checked in and filled out a card since it was my first time. I wrote down all my skin concerns. Susan then took me to the treatment room. I felt in zen just by entering the room. The treatment bed was soooooo comfy and warm!! Susan explained everything what she's going to do. She's super nice and her voice's so calming! What a wonderful experience! Facial was awesome and I left feeling so relaxed! I told one of my friends who hadn't had a facial or massage to go with me next time to try it. We can have a "girls' day out" with facial, lunch and shopping. I highly recommend to give them a try if you haven't been here. They have a wide array of services available.

This was my first time getting an eye lash lift/tint and Richa did great! The salon is clean and I…read morelove their music which was oldies.

Monica, did my lashes and I informed them of my previous lash extension disaster and she made sure…read moreI was comfortable Thank you! OMG THEY ARE AMAZING!!!!!! absolutely love them definitely recommend them. I was so comfortable there that I took little nap definitely going back!