Hear me out on this. My nails turned out lovely, the people were nice, clean shop but....and it's a…read morepretty big but...I had scheduled an appointment 1:00pm. I walk in and it is obviously very busy, I waited 45 minutes before they got to me. People make appointments based on availability and that should be important to the shop as well. 10/15 min delay is annoying but acceptable. There was a couple in front of me who waited even longer than me. Two other women walked out due to the over scheduling today. I'm very certain that having an appointment should trump just walking in. I'm traveling, so I'm not sure if this is a regular occurrence at this shop and I hate to review down a highly rated business. But this is a huge no go for me.

I made an appointment for an eyebrow wax and a pedicure. It's a rainy Wednesday in the off season…read more Fastest $100 I've ever spent. My brows were not even combed or trimmed??? Wax up top, wax on bottom, wax unibrow, go sit in your chair for pedicure. No tools other than an electric grinder and were used?? How unsanitary. Gel costs TWENTY DOLLARS more than shellac. I was in and out before 30 minutes, didn't even time out on the massage chair. Nothing about this was relaxing or "luxe" or "spa." Been picking chunks of wax out of my eyebrow hair since I got home and I guess I'll shape them myself? What a waste of money. Quality seriously has gone downhill-and the reviews the last few months show it.

It was a great mani/pedi and they got me in right away. Loved it. Would visit again. Thanks so…read moremuch. See you next time.

I've never had a pedicure where they spent this little time and attention on me. For $38+ tip I…read moreexpected the "standard" manicure where they spend time on your entire foot including heals. Instead they want to add charges to do this very normal activity. Wife and I came out with the bottom of our feet looking identical to before. Both agreed it was the most disappointing/bad pedicure we've ever had. Tried to be friendly at least :/.

I am 56 years old and have hundreds of pedicures. The first tech didn't get my callouses off. The…read moresecond tech used a gel nail bit to remove my toe callouses and burned my skin so bad it made me jump! The towels were dirty. The back room disheveled. The tech didn't wear gloves. The second tech didn't wash hands in between clients. I asked her to stop that I was done. She was pushy to let her keep going and finosh my pedicure. I pulled my feet away and got up. Terrible. Save your precious time and money everyone!

My nails look great, BUT one of the owners and employee yelled at each other in their native…read morelanguage - the whole place got quiet - once they finished, the employee packed up all of her things and left. Fired? Quit? Made me uncomfortable. And I agree with the above comments about no smiling, no talking, food and messy cabinet spaces. Oh, and the technician took pictures of my nails and the lady's nails next to me. When the lady asked why did you take a picture? The tech didn't respond. I won't go back.

Incredibly clean, great pedicures and excellent service! Kaitlyn is the best in the county by far…read more Book in advance.

Kaitlyn is so talented and professional - love the options and customization she offers. Great…read morevibes. Nails have lasted 3+ weeks!

Very Disappointing Experience at Infinity Spa…read more I have visited Infinity Spa many times in the past and have always had a good experience, which is why I was particularly disappointed with my visit today. My daughter-in-law actually had a very good experience with her massage and the room she was given, so I want to be fair and acknowledge that. Unfortunately, my experience was very different. The massage itself was not good. The technique felt more like poking than a relaxing massage, and I was placed in a treatment room that appeared to be used for other types of treatments. The room did not have the serene, spa-like atmosphere I have experienced at Infinity in the past. Most concerning, there were exposed water pipes above the treatment table that were actually dripping water onto me during my massage. I had to point this out to my masseuse, who eventually covered the pipes with a bag. When I finished, I went to the relaxation room expecting to have some quiet time to unwind. Another guest was there playing a game on her phone. She then received a phone call and proceeded to have a lengthy conversation in the relaxation area. I eventually glanced in her direction, and she left the room. When I checked out, I told Mauricio at the front desk that this was probably the worst massage I had experienced there and that I was very disappointed with the room. I specifically mentioned that water had been dripping on my head and explained that I had been to Infinity many times and had never experienced anything like this. His response was essentially that they have to use all of the rooms. I understand that the spa needs to utilize its available rooms, but that doesn't make it acceptable for a guest to have water dripping onto them during a treatment or to be placed in a room that does not provide a comfortable, relaxing environment. Unfortunately, the experience became even more upsetting after I left the spa. The woman from the relaxation room confronted me in the hotel lobby, berated me, called me a derogatory name, and yelled at me because I had glanced in her direction. I walked away, but she approached me again at the valet and continued yelling at me. I am not including this to blame Infinity Spa for the behavior of another guest, but it certainly added to an already disappointing experience. I am sharing this because I have been a repeat customer and have generally enjoyed Infinity Spa in the past. I hope management will take this feedback seriously, particularly regarding the condition and suitability of the treatment rooms and the overall guest experience. I would like to feel confident returning in the future, but today's experience was far below the standard I have come to expect from Infinity Spa. Update to My Review I wanted to update my review after speaking with the manager. She was very kind, listened to my concerns, and sincerely apologized. She also offered to refund the cost of my massage, which I greatly appreciate. I was very pleased with how professionally she handled the situation and made an effort to make things right. As a longtime customer of Infinity Spa, I truly appreciate her response and hope to return in the future.

We had our anniversary here! We chose the couples spa package with a bunch of add ons…read more You walk into the grotto and are serenaded by beautiful relaxing music. You then get to chose between 4 different options on how you want to maximize your relaxing experience. Cold plunge- was extremely cold, but perfect to shock your body. We then hopped over into the hot pool which was extremely relaxing. We then dabbled between the steam room and sauna. We kept jumping from experience to experience while also laying down on the chairs and folding cold scented towels over our eyes. We then made our way into the massage rooms where the relaxing treatment excelled further. The hot stones were perfect, and the whole experience should be on everyone's list if they are in the area. Would 100% recommend you visit this place and have a spa day. We booked one of the first massages of the day and walked in right when they opened. We had the whole spa/grotto to ourselves

Called and made a very last minute appointment with Mary Jo for pedicures for two. She is such a…read moresweetheart! Pleasant from start to finish. Her establishment may be a little hard to find. Just look for it in the same building as the Swiss Haven restaurant (where they serve fondue!). She is on the third floor. If Mary Jo is running a few minutes behind, make sure you grab a glass of vino from Alfonso downstairs. Don't worry, it's cool as long as you bring back the glass. What to expect when receiving a pedicure from Mary Jo: 1. Foot soak in a metal tub. (you will not find the big pedicure chairs with jets here) 2. A sugar scrub. Several scents to choose from. 3. Paraffin wax foot dip. HEAVEN! 4. A thorough application of polish. 5. Several minutes under the dryer. Gotta make sure they are super dry to put back on socks and boots! My toes looked great and I loved the color! I read a few other reviews that said there wasn't a good variety of nail polishes to choose from. I found quite the opposite! I had a hard time choosing. Plenty of reds, neutrals and even yellows! Forgot to mention she did my pedicure and my friend's simultaneously. Handled very well I might add! The price is very 'ski resort' driven. You're going to pay twice what you would normally at 'home'. Sigh. I will say I felt like the paraffin dip made up some of that cost though and it was soooo needed since I was all dry from lack of humidity.

Betsy gives a Phenomenal manicure! From sugar scrub to paraffin treatment- and a hydrating nail…read moretreatment I could not be happier and hope to be back to see her next vacation!!!

This will be my first and only time going to this location. I was passing through the town and…read morewanted to get my nails done. And I didn't not like the vibes of the business. The cleanliness is worse than the nails. Don't come at me, I have a hard time sticking up for myself and leaving. But I'm glad I didn't so that I could tell you my experience. The nail tech was alright, the nails aren't great for being $50 gel single color nails. I was more appalled that the instruments didn't come out of a blue bag. That's mention to show you that they were clean and sanitized. Something I've never experienced before, but really made me decide to never come back here was that the building manager came in to talk to the owner of the company about violations that they needed to fix it 20 days. I don't know what those violations are, but it made me think of the health code. I could be wrong, but that still is just not great of a conversation over hear.

the NEW owner is RUDE Charges are OUTRAGEOUSLY high for the…read morequality of service Work is MEDIOCURE too bad the service is so far below that of the previous owner

I have been going to Wendy for years!! I have very challenging nails and she has been so willing to…read moretry any product and does the research herself!! She found the solution and I can even get three weeks out of a manicure now!!! She's always in a great mood and ensures that she keeps to her schedule so you are not waiting for your appointment. It's always a delightful experience and highlight to my day! The best service all around!!!

I found Wendy on Yelp a few weeks before leaving for an extended stay in Breckenridge. My gel…read moremanicure turned out great but chatting with Wendy was the highlight of the experience! She is warm, friendly, and loves sharing her knowledge of the area. I recommend her highly!

Wonderful spa and experience! We were actually a bit at a loss finding a spa in Breckinridge that…read moreoffered a truly spa-like experience with a comfortable lounge waiting area where one might relax before and after their services. We called around to a few places and found out the general option was more of a seat and then treatment type idea. Luckily, one friendly receptionist at another spa recommended Refresh! We came for the 50 minute Refresh Massages and arrived about 30 minutes early. The friendly staff welcomed us and offered us a water or yummy tea beverage. Then we picked from 6 different aromatherapy scents (I chose a fragrant oolong option). The locker room was small but nice with a eucalyptus steam shower and spa-like products to use. A nice plush robe and slippers were provided and then I began my relaxation time in the Tranquility lounge with my feet propped up on a comfy lounge chair and ottoman. My massage was INCREDIBLE, and I left feeling like a new person... but not before I took a steam shower and nice relaxing regular one too! Great, great spa! Also, the add on options to massage like oxygen and sinus aromatherapy are super to know about if you're having altitude sickness.

I chose Refresh as it was on site where we were staying and I was NOT disappointed. Had a 55 min…read moredeep tissue massage with Maggie and was the best massage I have had in a while and I go every six to eight weeks. I was the last appointment of the day so didn't use the facilities available but next time I will go early and definitely request Maggie. Great way to end the week of vacation.

The service was very nice and friendly. The vibe was casual. Seems like a local spot. Would…read moredefinitely recommend and come back to this location.