As another person said, I don't know why I went back to this place. If giving NEGATIVE stars was an option, it would be more fitting. Here's my horror story...
The first time I went to this place, I went to get gel polish. I was handed the display of colors by Tim (the owner I believe). I asked if the colors were OPI. He says "no" and snatches the display out of my hand. Confused of course, I ask, "What is the problem?". He starts going on about how he doesn't have OPI and they are about to close. Still confused, I'm like ok, I only asked because I was going to request a certain color. So now you can't do my nails?? Of course we had words back and forth. Fast forward: I ended up getting my nails done by his wife. She did a good job. Ok, fine. I'm here visiting for the holidays, so I don't really have a main place...
Today, I decide to give them the benefit of the doubt and go back again. I go in and request a pedi and gel polish. Things seem to be going fine during the pedi. As we are finishing my nails, I notice that she seemed to have done a rushed job. The corner of my thumb nail was not properly set and considering I always get gel I could tell that it was already about to peel. I ask her to fix the nail, she files it and puts oil on it, and says, "it will be fine". Now, mind you, I go ahead and pay so as a paying customer, I'm still trying to explain to her how it doesn't look good. It needs to be fixed. She basically shoos me away and says, "it will be fine."
(I'd like to insert here that I saw a ROACH crawling up the wall next to the station as I was putting on my shoes.)
Now, I go outside and I can see clearly that the nail is jacked up. I go back inside and go to Tim. I tried to show him the nail, but he would hardly look. He's going on about how his wife did a good job and it's going to stay 3 weeks and if it does't I can come back. I try to explain to him that I don't live here and I don't think it's going to last as the corner is ALREADY coming up. He responds "Well I don't know what to tell you." REALLY? At this point I have asked multiple times nicely to have my nail fixed. He is rude and dismissive. Refusing to fix my nail. I say to him that he can either fix my nail now or give me my money back. (They tried to tell me to come back 4 hours later to get ONE nail fixed, NO.) We had some words back and forth of course as he claimed he couldn't give me my money back. BUT to make a long story, not as long, he ended up giving me $20 cash as he proclaimed that he didn't want to see me in there a again, because I'm always causing trouble. Fine sir, you don't have to worry about that. I'm not sure how asking to have your nail fixed such an issue. I will be posting a picture of this nail that was supposed to last 3 weeks.
Don't waste your time going in there unless you like wasting your time and getting piss poor service. Tim and his wife seem to be the only technicians and they can't handle a light to moderate flow of customers. Or are just plain rude. Idk. Save yourself. read more