Nail It Handyman Add a photo Nail It Handyman 2.3 (3) Property maintenance in Pompano Beach, Florida OVERVIEW REVIEWS PHOTOS ABOUT Google review summary 54321 2.3 (3) Reviews Sort by Most relevant Newest Highest Lowest Efren Grafals 1 review a minute ago NEW Bait and switch business tactics. Do not waste your time and money. After numerous conversations with Eric they would not send someone to our home for a proper estimate and asked us to submit pictures of the work that needed to ... More Cynthia Banks Local Guide·175 reviews·80 photos 3 months ago Everything was awesome! Alfredo was awesome definitely requesting him again! Tom who helped me schedule my appointment was also awesome and friendly. Will be using their services again very soon. Very happy with the whole process and quality of work & customer service. Eduardo Gonzalez Local Guide·22 reviews·7 photos 2 weeks ago NEW Don't waste your time, money or effort with this organization. They're unprofessional, unreliable, unresponsive and out to just over charge you for unfinished work. 1 Efren Grafals 1 review a minute ago NEW Bait and switch business tactics. Do not waste your time and money. After numerous conversations with Eric they would not send someone to our home for a proper estimate and asked us to submit pictures of the work that needed to get done. We were told the work would take one to 2 days and asked for a credit card deposit. The scheduled day of the work we were told workers would arrive between 8-9; the workers arrived at 10:23. When they entered the home they said that the job would take several days, at least 4 or 5 (Bait and switch) The workers also stated that they were concerned with the information the company gave them and timeline because they knew it would take way longer than what I was told. Workers also showed up with no ladders and when I asked them where were their ladders ect... they stated that they would have to go to Home Depot to rent them... so apparently them going out to get the tools they needed for work was on my dime. The workers were polite and honest but Lauren a supervisor who I had never spoken to prior, called to state that they were going to charge for 2 hours of no work and was extremely rude and nasty. I told her I was disputing the charge. Stay away! read more

Robbers, don't even think to hire them. Don't know any job. First day, technician told me to complete full work within 3 days but then he took 10 days and didn't finish job. They are trained to waste time on job as they are charging per hour. I asked on first day- does he know electrical work? He said- yes. He spent 3 days on my electrical work. Put white wire one day, yellow wire next day, but finally couldn't do job. It was simple 2 lights installation as shown in picture attached. He wasted my 3 days labor for this electrical work and I had to get done with other electrician. The technician who was working at my house came to my neighbor house to fix her dishwasher in off hours. So, their tech will work efficiently in off hours but if you call through office - they will not care for your work. They will leave mess and trash behind the work, so get ready to do by yourself. When you call customer service, they will put your call on hold. Bill can help initially but then only Lauren can help you. Lauren will never come back on call or email, she will just call and leave voicemail. If you call them they will put you on hold for infinite time. You have to press 1 for new job, if you want to reach out. All good reviews here are from their friends and family. None of their customers are happy and satisfied with their work. So, don't get robbed, Run far far away. And yes, if tech will go Home Depot, forget it, it will take hours and hours to come back on the site and you have to pay for full hours.... That's their policy,, Nice words only at beginning, then you will be hanged up on face, no answers of complaints and your work--- who cares?? read more

Nail It Handyman - Handyman Near Me

Install IKEA Cabinets on a straight, unencumbered wall. read more

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Buyers beware.... This was without a doute the worst service I ever experienced. Do not waste your money on this company. I recently hired them to install Christmas lights on my roof(s), lower and top roof. They only completed the bottom level and said that they were unable to install the upper level because of what they referred to as siding issues. I had another company verify that there were not issues and the lights could have been installed. So, only about one third of the (agreed) work was completed. The small amount of work that was completed on the porch roof was done very poorly. About eight feet of excess a light stan dangled off the side of the house and strewn a crossed the floor of the porch. Nail It" charged me over $1300 for an uncompleted and shoddy job. read more

Nail It Handyman - Handyman Near Me

Worst company every. They charged me 3 hours for an hours work to install a pool. They couldn't do it and won't return my phone calls read more

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Do Not Pay until the job is completely done to full satisfaction. They installed a wall air condition unit replacing an older one. The had to come back to fill in the gaps they left with foam sealer. They did not come back to cut the foam or cover the bare wood they used to secure the unit. It's left with bulging bubbled foam all around the sides and around the unit with the raw wood exposed. No response from messages, emails and texts. To note- I was not there when they came back the 2nd time. My elderly mother was home. So buyer beware. read more

Shoddy work More concerned w/ making job sales quotas than having quality work done by qualified craftsmen. Stay away read more

I needed a sink installed but we measured the sink incorrectly which isn't their fault .. they advised us of the incorrect size but at that point we just felt like just go ahead and install it ..at some point I was shown a hole in the wall after they removed my previous sink but what I didn't know was there was also a hole also on the opposite side of the other wall and they just bolted the sink against it .. I would think if I'm paying hourly handyman services they wouldn't leave the walls caved in like that. My light fixture they installed isn't centered .. My medicine cabinet they installed is loose .. you can lift it up from the bottom and see the space And to top it all off my brand new sink has a huge hole they cut into the bottom .. it's very sloppy and way too big .. they also made deep scratches in the bottom of my new sink We were told 399,00 for four hours .. it was a little under four hours and we got charged a flat rate of 450. 00 no adjustments to the price even after we complained and showed evidence of the damage, that was over two weeks ago that we complained and no one has gotten back to us to try to rectify the issue Never again! read more

THIS IS A SCAM!!!! They endanger their workers, take advantage of sick people, and don't return any calls. There's a special place in hell for these people to rot in. I should've hired circus monkeys to do this job, maybe they would've showed up with the proper equipment. This is a safety violation so I have already contacted OSHA and the BBB. The poor people working for this company deserve better, but most importantly, they deserve to work in safe conditions. If these people don't care about their workers, what makes you think they'll care about your project?!?! DON'T. HIRE. THESE. PEOPLE!!!!!!! it's not worth the headache. read more

Have tried this ridiculous service twice. Both times I had to read the instructions and take over the job. The people they sent were nice enough, but, they were clueless on assembly. The tasks were not difficult, they just didn't know how to do them.Ended up they were just bodies I used to help carry things. read more

They said they could easily install a Bosch dishwasher. After 4 hrs later and $475, it was not installed at all. Electrical plug was not to code. I had to call another electrician in to do it properly. When I called to talk to the manager so I didn't get charged, they stopped answering my phone calls. I always was sent to voicemail. Never responded to my emails. Waste of time! Poor quality handyman! Reporting to and filing a complaint at the Better Business Bureau. read more

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Unskilled labor, fraudulent business model, no after service reply to complaints. Just disappear. Do not use. read more

SCAM!!!!!!! JOB NOT COMPLETED. The worse service ever I had tried to contact them so many times to have to have a resolution t no success. Totally scam!!!! read more

PLEASE READ!!! Don't fall for the same scam we did. We contacted Nail it Handyman to build a play set we bought for our kids. The play set is very large and the manufacturers notice says it can take an average of 2 days with 2-3 guys. We sent all the information over to Nail It and Ben, their salesperson promised 2 guys 8 hours and guaranteed it would be done. We were a bit skeptical and Ben was very pushy, he kept pitching the "if you schedule for tomorrow we will discount the job $300 per technician" costing $1300 and a further discount if paid by check. They "require" you to provide a credit card to even book the job but "will not charge until the job is done". WRONG. We were completely deceived. The next day 2 guys show up to our house in the pouring rain. We still take them around back to show them the job. Their technician said it would be impossible to build in the rain and he's gonna tell the office he can't complete the job and to reschedule. We were fine with it UNTIL, Laura their horrible "operations manager" told us, even tho THEY acknowledged they cancelled, we still had to "pay". I told Laura, no work was done; we weren't provided a service and your guys cancelled the job due to the rain, after much back and fourth and serious frustration, she said "too bad I'm following policies and you are going to pay whether you like it or not". As quickly as she could, she took the payment in FULL. I immediately contacted my credit card company to let them know I did not authorize this charge. The credit card company reported that the charge was valid due to a signed contract.. what??? I didn't even know THERE WAS ONE. They FORGED my name on a contract that I never signed and stole my money. The credit card company is refusing to refund it all due to this "contract" which I have proof I never signed. This company is a nightmare. They scammed thousands of people and I'm not the only person they forged their signature on a fake contract. Ben certainly NEVER told us about any "contracts". This is exactly how they scam you, the second they get your card information, they charge you for the job and whether you are provided services or not, just because "they showed up" you have to pay and if your like us and was never told about a contract, they add your "name" to a docusign to ensure they get the money. I'm still disputing this payment and have been since MAY! I've been demanding a "copy" of this "signed contract" and will be taking it immediately to the police. There frauds and professional scammers. Save yourself the time, money and headaches and don't use them. Don't just take it from me, look at BBB, Yelp and all the other websites that show how horrible this company truly is. read more

Beware this is shady company. please do not hire this company. They don't finish the work saying hours done. The ask for credit card information before. read more

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Do not use this company!!!! They waste a ton of time (at $100/hr) 2.5 hours late 4.5 hours at Home Depot 2 hours just sitting in the van All together 12 hours for a 4 hour max fence repair Terrible experience read more

USE AT YOUR OWN RISK! I really, REALLY should've read the reviews first. DO YOUR RESEARCH FIRST!!! I tell them afternoon, they schedule me morning. Then guy called at 1pm to say he's running behind. Then I have to call back at 3:30pm and then find out he's 2 hrs away! They sent a guy from Yonkers to central NJ even though they swore they had a dispatch office in Union, NJ. I told them cancel since I didn't want someone in my house until 9:30pm. Dude arrived at 5:45pm, had to leave at 630pm because his car was at the company lot, so he left me with a big hole in my ceiling where the attic fan shutters should've been. Then their #1?? sales guy calls me the next day, apologizes for dude showing up so late then leaving & begs for another chance for NO charge, because "they get most of their business from repeat customers." Of course I say yes & then they charge me anyway and duck my calls trying to get an honest answer. How do you have a van, call yourself a handyman but have no tarps, plastic, or shop vacs? Left a mess behind, and guy wasn't that good. I had to flip a board, screws are sticking out, and not a professional spackle job. AND then I find out they forged my initials on a receipt saying I agreed with everything! Very shallow, deceitful folks. I should've followed through with the other handyman I booked to finish their mess, at a lesser price. Can't believe they're on Home Advisor with these reviews!!! read more

Nail It Handyman - stuck getting hot air from attic for a week! - Handyman Near Me

Stay away!!! The only reason I'm giving 1 star is because it's the only way I can post this review. If I could give them NEGATIVE 1,000 it might describe how terrible my experience was. Not only did I have to pay them for 2 days because they had my credit card information, I then had to hire plumbers and carpenters to repair what they did, and finish what they never got to. They left my home in worse condition than when they arrived! I sent photos of their terrible work via email and text to the office...still waiting for someone to respond, other than the person who said they'd review the photos and call me back within 24 hours...that was 2 weeks ago!! DO NOT HIRE NAIL-IT HANDYMAN - COMPLETE DISASTER AND RIP-OFF!!!!! read more

Awful company, overcharged, doesn't honor their own contracts, sends people who don't know how to do the job. Save your money and hire someone else. read more

Disappointed with their double talk. First, the guy they sent shows up late, then he disappears for TWO hours to go to Home Depot, which is 30 minutes round trip AND then has to go back to Home Depot TWO MORE times bc he measured incorrectly. Each time he went he disappeared for a long time. There are MANY choices from which to choose so find someone competent read more

Beware!! They are scammers and thieves. They give you a quote for labor over the phone saying the labor will cost $1,500 for the technicians, then tell you on the first day of work that it will cost DOUBLE because they sent 2 "technicians". BEWARE because they ask for a credit card to book the appointment. I was planning to pay by check and figured they wouldn't charge me if I paid essentially cash. WRONG. It is a long story but the upshot is they send guys who have no experience in what you need, then milk the hourly labor costs with slow work and trips to Home Depot. My job was incomplete and they charged my credit card TWICE $850 & $1,565, even though I already gave them a check for $1094. Well over the labor cost that was quoted to me and they didn't even finish the job because I sent them away on the second date for the up charge of the labor. They charged me a minimum four service call when I told them on day one not to come out on the second day, unless we agreed on the labor cost. Stay away from this company read more

I hired Nailit Handyman to modify some built in bookshelves, to fix a sheetrock seam on my bedroom ceiling and prep both for painting so we can paint, then if there was any time left over to fix any sheet rock cracks and also prep them for painting. I booked them for a full day which was 8 hours. When I spoke to Tom he claimed his guys were MacGyvers that were master carpenters and that were very skilled. This was NOT the case. My handyman was Fabio Goncalves Let's go through all the issues. 1. The whole time he was here he ONLY worked on the bookshelf, and he patched a couple of cracks in the drywall. He did not get to the bedroom ceiling at all and then said there was no time for him to do it. 2. The bookshelf looks horrible! MacGyver?? More like Mr. Magoo. It looks like an amateur did it, not a "professional master carpenter" He didn't even finish the bookshelf and told us: "Oh you have to sand it, and you have to add this piece of wood so it looks better" Umm that is what I paid THEM to do! If a carpenter saw the work this guy did, they would probably cringe at how bad it was done, how sloppy and how crappy it came out. 3. He left a mess and didn't even clean up after himself 4. The couple of cracks he did patch with compound, he did a very sloppy job and did not even prep it good enough to be sanded and then even dripped compound on a part of my wall and didn't bother to clean it off. 5. Even though I had booked him for a full day, he left over 2 hours early!! He claimed that his bosses were Jewish and he wasn't allowed to work longer. As someone who has worked for Orthodox Jewish people in the past, I KNOW on Fridays they need to stop finish working by sundown. The sun was actually still up and was still up for another 3 hours after he left. So this is BS. Also, if they knew they could only work until a certain time on Friday, then WHY book the full day and charge me for 8 hours when he was here a little less than 6? 6. He said there was not enough time to do the bedroom ceiling. Well, had he hadn't taken the time he was here to ONLY do the bookshelf, he would of had the time! The two main reasons why I hired these people were to modify the bookshelf and fix the ceiling. 7. He went to Home Depot for materials, took way too long and then never showed us a receipt or anything!! How are we supposed to know what they charge us for materials is valid and not a lie? I have never seen such unprofessional work! I would NOT recommend these guys to do any work. Now because of their incompetence, I have to hire someone else to fix their work and make it look professional and finish they things they failed to do. We were supposed to start painting so we can move in next week and we can't even do that because I need to have someone else come in and fix their F-ups!! He also didn't clean up after himself and also even though I had paper on the floors still managed to get a ton of dust of the floors I just spent $4550 refinishing last week. I would stay far away from these guys! I regret hiring them and wish I had hired someone to do it based on the job, not by the hour! I was afraid that if they were paid by the hour that they would take their time and milk it and I was right! Even when I expressed these concerns before hiring them, they re-assured me they were "professionals" and wouldn't do that.. BS! These guys are FAR from professionals. I will be disputing the charge with my credit card company and will also be fighting this with every ounce of my being. I refuse to pay for this crappy work! I will not accept this!! These guys ended up costing me more money in the end, are delaying me moving in and everything! DO NOT HIRE THEM if you need anything major done. Perhaps I should be thankful he didn't get to my bedroom ceiling, he probably would have messed that up and did a sloppy job on that as well!! Furthermore, The work was done on a Friday, I didn't hear back from them until Monday even though when I called to complain the same day before the guy even left my house I was told I would hear back from someone within 24 hours. I am outraged and when someone did email me about it, I told them that I was leaving reviews and was considering legal action. Jake from Nail it tried to intimidate me and said they would put a mechanics lien on my house and that my house will get foreclosed on. They will NOT foreclose on my house for owing someone $718. I refuse to pay this company what they are asking for and will be taking it up legally with them. They charged me over $100 for materials but did not even show me a receipt for these materials, so I'm supposed to just take their word for it? I don't think so. Jake also said: "you signed an agreement and there is says that if you have any concern with the quality you need to give us the first opportunity to fix the problem." But they also did not do what they were hired to do on the contract! DO NOT USE THEM! read more

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Company of money hungry losers. Have no idea about any job they say they can do. They seem fairly priced. But when it comes down to it, the estimate was 1/3 of the time it took and had to hire someone else to finish that wasn't a moron. I hate this company with every fiber of my body. Do not use them. read more

Please beware !! stay away from this company !! The majority of the stories I'm reading some very similar to my situation. Estimates are unrealistic and not what's promised All they want is your credit card so they can continue to charge you, beware of any contracts. Everything written is different than what they tell you when you call for the estimate. read more

Excellent work! Our garage was painted and caulked to perfection.. Reasonable price. Will definitely reach out to Nail It again. read more

DO NOT hire them to assemble anything unless you want it partially and poorly assembled. I hired NailIt to assemble a portable basketball hoop. When booking the job, I specifically mentioned the type of hoop so they would know what to expect. The person who came to do the work seemed to have no experience with assembling a hoop and was figuring it out as he went. He did not follow the instructions in order, left off pieces, and didn't fully tighten everything. It took him much longer than the allotted time, and then he left without finishing because he said he was only hired for a half-day (yet still charged me for the extra hour he worked). Customer service was no help. Their response was "you hired us for half a day, regardless of whether the job is finished". They came back the next day to finish after I complained, but they only did one more step in the assembly- and left again without finishing. They lost (or took) a few pieces that were missing when I tried to finish the assembly. They claimed they left them by the side of my house, but they were not there when I looked (why would they knowingly leave extra pieces by the side of my house anyway?). I had to reorder those pieces from the manufacturer and install them myself. Weeks later, the glass backboard shattered, and it was discovered that they failed to put the spacers between the rim and the backboard, which caused the break. Again, customer service was no help, claiming that I voided their warranty by removing the broken backboard to replace it myself. I was not going to leave broken glass hanging above my driveway. I would not recommend this company since they do not stand behind the completion or quality of their work and do not seem to care about making things right with their customers. They get 1 star because they were easy to work with in the booking process and they showed up on time. Too bad they don't stand behind their work. read more

So they are supposed to assist in buying materials but their system was down. After 2 trips to home depot, the technician, did not actually start work before almost noon. He was to paint 2 bedrooms and fix the radiator in the apartment. He said that if he did the radiators it would take all day and in turn he would not be able to get the painting done. We opted for the painting. He called later on that night after leaving and said that he would go back the next day and finish the painting job for $500. I was unable to do Tuesday and so we spoke on Thursday and he came to my job on Friday 10/20/2023 as I was unable to go back to the apartment before. He stated that he felt bad and would be able to give me a discount in seeing that the system was giving issues for him to be able to get the materials. He said that he would put up the doors and do the radiator for the additional $500 and he would finish painting the bedrooms and any other painting that needed to be done in seeing that he could not finish on the original day. I went to the home on the Saturday. All the garbage was left on both days. Coffee spilled and left on my hardwood floors. Nothing was completed. Not one room was fully painted. Even after coming on Friday, again nothing was done. I went on the Saturday and it was clear that this is a rip off. The doors that he hung cannot close. Garbage everywhere. Half ass job. I will never do any kind of work with your company again. I trusted you and there is no way that I could or would waste my hard earned money again. I have let my friends know not to use you. I have told my wife not to use you for her home. I have told my coworkers and she has told hers not to use your company. If he is an example of your company than I am very afraid. Please take me off of your email list and text list. You are definitely a buyer beware read more

nail it talk a good gam. I'm a disabled person senior citizen on a fixed income I'm trusting them with my credit card from $ 599.00 was charged $ 1,500.00 jobs was not complete still end up paying additional payments read more

I hired nail it handyman for the whole day, about 900 dollars. They were hired to repair shower handle, fix a leaking spigget for the hose, replace my mailbox, replace seals for shower and redo Caulking. Ended up breaking the spigget and destroying the tub fixture. What was a small job became an emergency. Ended up calling a plumber. The mailbox was left cut at the post and never repaired was told that they ran out of time, what was a simple replacement became a project that I had to hire someone else to fix. Although the warranty there work they said my warranty was void because I called a plumber for the emergency they created. I can go on, but in short do not hire them, will leave you with a mess and extra costs. read more

I hired Nail It Handyman to repair a hole that a plumber had cut in our guest room wall (unnecessarily as it turned out). The handyman was two hours late (stuck in traffic), but the real issue was the quality of the work. When I hire someone, I expect them to do a better job than I could have done myself. As it was, I had to re-spackle the whole area because he left a divot that was 5" long, 1/4" deep, and 1" wide. The entire area (6"x6") was uneven, with visible cracks and lines throughout. And I still had to sand everything and paint the wall--after paying $637 for the service. read more

this business is a fraud they charge a very high rate, and the work performed was incompetent and actually caused damage to my property , substantial damage nail it handyman was completely unresponsive. they didn't deny that the work was incompetent or that they had damaged my property as a consequence of their shoddy work. they simply refused to address it , or to even refund my 900 dollars, let alone pay for the damage that they caused me read more

This Nail It Handy Man is a scammer! He uses a robocalling service to make automated calls without CONSENT! We know of someone who had hired him and after he arrived, he had to buy supplies for a paint job. We had all the paint ready but he did NOT come prepared. They went to a Home Depot and took about 2 hours. They tried billing for that time and my friend had asked me for help to resolve this. DO NOT USE. YOU ARE BETTER HIRING A CAT!!! read more

I have to admit after reading the reviews on the internet I wondered what I was getting myself into, but I gave them a chance and I am glad that I did. Dave was my tech. He was on time friendly and professional. I showed him what I needed done and he was on it from the time he got here till he left. He finished with what I initially wanted done and we still had an hour and I asked if he could center this big picture I have on the wall. No questions asked. He did a great job on that too. I would definitely recommend Nailit. I didn't experience any of the stuff all those bad reviews were talking about. Thank you Dave Nailed it. read more

Stay away from this business!! They gave me an estimate of 2 to 2 and a half days to install a ceiling in my basement. On the third day there they decided that it would take another 4 to 4 and a half days because of some logistics of where my pipes were. First, they couldn't tell me this when they started working? Why wait till the end. Each day for 2 technicians was $1500.00. I, against my better judgement agreed only because they offered a 15 percent discount, but I said that would have to be it. On the 4th day they then stated that they would need ANOTHER 2 and a half days! Even with the discount of 20 percent that they were prepared to offered me, I couldn't afford another 2 plus thousand dollars! I said no, so they never finished the job, after extending it twice. Horrible since I am on a fixed income. read more

This company is the worst service I have ever seen. They're guys are clearly inexperienced. You get charge close to $112.50 per hour per worker with no guarantee of timing or completion of work. We had thing replace a door. They left the door crooked, drilled a huge hole into the door that left the handle wobbly, spray foam all over the door and this was after 3 cancellations. They're excuse is they needed more time to fix it, but everything they did was crooked, incorrect, and left the door damaged. Another contractor came and said the job needed to be completely redone and that the door was damaged in certain areas. Not to mention they lost hardware to the door. Stay far far far away! read more

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Since my previous review was somehow flagged and removed by Yelp. Here is more information about my visit and how this company is a scam. DO NOT USE. I hired them for painting in my home in Northern NJ. They showed up on time. Walked through and then said they have to go pick up supplies at Home Depot. I found it odd but didnt really think much of it. It took them 75 minutes to return. They started the work. Then took a lunch break. Then continued. At 4:30 pm they said they will have to come back the next day. Originally the had told me it would be half a day of work. This is their MO. Read other reviews. The work they did that day was also lousy. Paint with bubbles. Not clean at all. This company should be shut down. read more

The service we requested was to have our short driveway, patched and seal coated. The service we actually received was no patching, seal coating, covering sidewalks, landscape rocks, splashed up onto our white, newly painted garage door, seeping underneath our garage door and staining the interior floor. The day the work was done. It was overcast windy with low barometric pressure. Mehenna, who was the person sent to do this work called me twice to tell me that he "made a mess!" Thecontractor at the house at the time told me Mehenna was ruining the property, and I asked him to tell Mehenna to stop. He did not stop the work. Then it rained 30 minutes later and all of the seal coating washed off. Despite me relaying all this information to Nail It Handyman, they have yet to refund our money or pay for the work we had to have done on the garage floor to repair the damage. We had to pay someone else to come back and seal coat the driveway. read more

Wonderful service and clear pricing. Excellent work!!! They did our balcony railing. Extremely happy with the job and will continue using nail it. read more

Nail It Handyman - Handyman Near Me

Wanted to charge $$$$ for following up on a closet door they installed that fell and hit me. Thanks for your assistance.

DO YOUR RESEARCH PEOPLE! RUN FROM THIS COMPANY! they are a total scam, the first thing they do is to get a hold of your credit card info to charge you their initial fee of $ 470, without finishing the job, the technicians are very inexperienced and they drag the job to keep charging you by the hour, in my case I requested them to install an exhaust fan in my bathroom, the tech did not where to start he looked so confused that he admitted he was not the guy for the job, another guy showed up 6 hrs later and he made a huge cut on my ceiling way off the joist where the fan assy is supposed to be secured to, 9 hrs into the job and nothing got done but a hole in my bathroom ceiling and a charge to my credit card for almost $500, they offered to completed the job at the expense of me paying them more hrs, I said thank you but NO thank you, this was a really bad experience and what upset me the most was the lack of ownership and dishonesty towards customers expecting a decent service, they need to be out of business, PLEASE read other reviews with similar experiences like mine, I ended up doing the job myself with great peace of mind! read more