I lived in the Cricklewood area and a friend of mine recommended SNS as a nail treatment to try, so I searched online, found Nail Care London, and started going there to do SNS treatment for my nails. The first few times I went there I was very happy with things, as my nails were done well and the place was clean.
Then one fateful day, I booked my appointment and went to Nail Care London to do my SNS treatment as usual, and things seemed to be going fine. It was the male technician that was doing my nails on this appointment, and things were just going as they normally would. Then it was time to wash my hands (as is the normal procedure after shaping the nails, before applying the top coat). On this occasion, he brought out the top coat to start applying to my nails without asking me to go and wash my hands which I was quite surprised about. I asked if could go and wash my hands and it all went downhill from there. He ignored me and started trying to apply the top coat, so I asked him again, then he stopped, turned around and looked at the 'manager' lady who then got up and left the client whose nails she was doing, and walked over to me.
She then started talking to him in another language, and then addresses me saying "You don't need to wash your hands, it's not needed," then I said to her "but I normally do wash my hands, I've been doing my nails for years and SNS for a long time now, and this is always the stage when I wash my hands." She then said, "If you don't like how we do things you can go somewhere else." I was so shocked by her rudeness as it was so so unnecessary and very hostile! Her statement didn't even make sense as well, because that's not how they normally did things. I asked her why she was speaking to me in such a way, when all I was trying explain is telling what we normally do, and she just responded by saying "You are selfish!" I was shocked and embarrassed that she spoke this way to me - and especially in front of all the other customers in the shop, who seemed as alarmed as I was! Then the male technician at this point left me and went to start another lady's manicure. And I was left with this very rude 'manager' lady, who then proceeded to apply the top coat to my nails, and then the cuticle oil, then said "you can go and wash your hands now." I pointed out to her that she's just applied the cuticle oil and then told me I can wash my hands, so now the cuticle oil will be washed off seconds after being applied onto my cuticles. She responded by saying "No some will go inside your nail" then walked off.
I have Never been treated so rudely before at a nail shop, and when I watched her go back to the client who she left sitting there, her manner towards that girl was a lot different and a lot more decent. As I watched her I couldn't imagine her calling that girl "selfish" and telling her to go elsewhere if she didn't like how things were. I felt discriminated against and I can't believe they are operating their business in such a way with no class and decorum to ALL customers. I haven't been back there since and don't intend to. read more