Would give 0 stars. I intentionally waited until I was contacted to post this review…read more I called on Monday, Dec. 7th to schedule an appointment for 8:30am Wednesday, Dec. 9th. The appointment was confirmed over the phone. I was attempting to get a COVID Test done. I arrived about 8:05am Wednesday morning to allow time to fill out paperwork, get "checked-in" and follow proper protocols. After taking my insurance only, I was told that my test would be done in my car and that I would need to wait for a call from one of the nurses to get in the car line. I was also told the nurse would take my paperwork that I had filled out. At 9:30am, I had not received a call, so I called back just to verify that I was supposed to be waiting in my vehicle and make sure I didn't miss anything. I was told again to wait for a call. I continued to wait until 10:30am and never received a call. My paperwork was still in my possession. I drove into the car line, and asked one of the nurses, whom I had NOT spoken to before, if I made a mistake and that I had not yet been called for my appointment that was scheduled for 8:30am. She informed me that because I scheduled with such short notice (two days prior) that my appointment was being treated like a walk-in and that appointments made with that timeframe don't really count. She then said, "I'll go ahead take your paperwork and just wait for a nurse to call." I called another physician while still waiting (First Physicians/Wendover Family Medicine) and was able to schedule a time at 2:15pm, SAME DAY. I left this office just before 11:00am, nearly THREE hours after my scheduled appointment. I NEVER RECEIVED a call/text/email from ANYONE at this office until TODAY, December 18th. 9 DAYS LATER. I received and missed a call TODAY (18th) @ 12:17pm and called back @ 12:20pm. 3 minutes later, the person that contacted me was: "Unavailable and out to lunch and we'll have her call you back." I waited until 3:00pm for somebody to call back. Still Nothing. I initiated a callback MYSELF @ 3:13pm and was met with another, different contact. I simply said I was returning a missed call and gave my name. I was told, "Oh, they were trying to figure something out but they got it taken care of." I quickly mentioned that I TRIED to visit over a week and was never seen or contacted. She said "Yes, that's what it was, sorry about that. Have a good day." Zero remorse, zero effort, zero service. Seriously, go somewhere else.

I came in because I had a sinus infection. It was a walk in and I was a new patient. They take…read moreyour picture which i was not ready for at all. other than that the Dr I had was nice and informative. They have several doctors in this office. They are right across from Odessa Regional Hospital.

For several years, Dr. Suresh Prasad at Permian Basin Internal Medicine in Odessa, Texas, has…read moreserved as my primary care physician. His dedication and expertise have been instrumental to my health and well-being.Dr. Prasad is a direct and thorough communicator who ensures that I fully understand my medical conditions and treatment plans. He consistently goes above and beyond to provide exceptional care and coordinates seamlessly with a broad network of specialists to manage my ongoing needs.Furthermore, the practice is supported by a professional staff and his co-physician, Dr. Kalpana Prasad, who is also an outstanding clinician. The facility itself is expansive and impeccably maintained. I have the utmost confidence in Permian Basin Internal Medicine and will continue to recommend their services to anyone seeking high-quality medical care.

I moved from Dallas to Odessa in May 2022. Having been…read morediagnosed with several autoimmune diseases & seeing the same doctor in Dallas for 20 years, I was somewhat concerned about finding the right Internal Medicine Doctor to treat me. All that being said, my son, who is now 25, was diagnosed with childhood onset Type 1 Diabetes at the age of 7, and is the one who highly recommended Dr Prassad to me. He had nothing but praises for Dr Prassad a well as the entire staff @ Permian Internal Medicine Associates in Odessa. And lastly, as a T1D mom, when my son told me how stable his daily blood sugars have been, as well as his 3 month A1C checks all being within range, I was clearly elated! Dr Prassad continues to consistently monitor the many aspects of this disease, and plays a huge role on how my warrior son controls his diabetes. As for me, i have never felt as good as i do now. Thank you for touching my life. And I feel certain that any and all of your patients would agree!

Dr Bonnie Carter she's the best and she listens and knows her stuff . I moved to Odessa 9 yrs ago …read more I needed a family Dr. went to a few of them be honest they al sucked I found 1 then a few months poof gone. Found Dr Carter about 6 hrs ago she moved around and I followed. Why because she's that good so if you want a extremely kind knowledgeable Dr. . Dr. Carter is the best.

Dr. Carter has been my primary care physician for two years now, going on three. She is by far the…read morebest doctor I have ever experienced. She patiently listens, educates, and asks questions in a non-condescending way where I never feel she is in a hurry to rush me. I always leave my appointments better Informed and confident all my medical Issues have been thoroughly addressed. I am retired and traveling. I drove 12 hours and got a hotel room just to keep this appointment. Will gladly do so again if necessary for my next appointment. Good doctors are hard to find and she is a keeper.

Dr M is the best! He is courteous, has the best bedside manner and knows what he is doing! He…read moredelivered my oldest grandson, it was a great experience for us!

I will never go to anyone else! Dr Martinez has the best "bedside manner" and makes you feel at…read moreease. The ladies in the office are always on the ball. I've never had to wait very long to be seen.

Dr. Butler is a wonderful general practitioner and I always get the best care from him. His staff…read moreis friendly and he listens to all my concerns.

Really nice doctor who takes the time to listen to you. The nurses and office staff have been nice…read moreeach time I've been there. I usually have gone in as a walk in so I had to wait a little while as can be expected.

This place is the the most unprofessional establishment I've ever come into contact with…read more 1. I made an appt that had to be rescheduled out of the blue and I was waiting for my appt. 2. My 2nd appt was almost lost due to a power outage. I was not informed of and I went to my now 2nd scheduled appt like normal only to be told I had to race to a clinic on 1936 in 14 mins or risk losing my follow up appt. 3. I made it to said appt only to wait 45 to an hour for a PA that didn't know why I was there and left little to no knowledge of my pain management. How about if ur going to call yourself a primary care Dr you act like it. All I heard was chickens squeaking from my door making me even more uneasy with the level of unprofessionalism. Teach your office assistants that work is not the place to be loud and obnoxious. I'll be writing a letter to Austin and to the so called hospital attached to this ghetto clinic.

I went inside and checked in. The receptionists were arguing with some of the patients. I was…read morecalled in and sat in the room. Everybody seems very gloomy. The physician seemed to very much dislike her job, she seems to really not care. I was all smiles,this was my second time visiting her so I already had an idea about the way she is. After the check up I was leaving but stopped to tie my shoe. The physician then began to discuss to the other workers about my symptoms and the physician began making fun of me. I dread going to that clinic.

Was scheduled for an ultrasound, was scheduled for 9:30AM, told to be there at 9:15 AM. I arrived…read moreand filled out their arrival slip at precisely 9:14 AM. They took my arrival slip they ask you to fill out when you arrive. By 10 AM, my presence had still not even been acknowledged. I asked about the appointment and staff was clueless about the appointment. They ultimately asked if I wanted to reschedule. I opted not to, I really don't have any confidence in this place. If I went through with the ultrasound with them, with what I'd seen and the lack of professionalism, I saw nothing that would have given me any confidence in any service they provided either way, I will have to look for another provider,

Terrible bedside manner. Extremely rude. Signs posted everywhere saying not to be on phones or else…read morethey will skip you and move on to the next patient. However, every staff member I saw was on their cell phones. So rude. The billing lady was extremely rude to my 83 year old grandmother. This place is a joke. I would give negative stars if it were an option.

Now they won't give me my medical records. They are saying it's against HIPAA. It's not. The law…read moresays Security Measures: To comply with HIPAA when emailing medical records, healthcare providers must: Use encryption: Ensure that the email and any attachments are encrypted to prevent unauthorized access to the PHI. Have a BAA: If using a third-party email provider, a Business Associate Agreement (BAA) must be in place to ensure the provider also adheres to HIPAA regulations. Implement access controls: Restrict access to the email account and the PHI within the email to only authorized personnel. Maintain integrity: Implement measures to ensure the PHI is not altered or corrupted during transmission. Warn patients of risks: Inform patients about the potential risks of using unencrypted email and obtain their consent to communicate via email.

This office is out of WHACK! I do not recommend to ANYONE. Please don't waste your time here. I had…read morean appointment scheduled for the 12th of October all for them to reschedule me because of my period so I get rescheduled then I show up to the appointment for birth control all for them to tell me it's only a consult then she can actually give me what I want on the next appointment which is another 2 more weeks of waiting. Keep in mind I waited 1 month for this appointment. Please save your time for a more professional office. Also, the waiting time is very long there every visit.

My dad was patient with heart Dr and loved him. My mom after dad passed stayed with this Dr and His…read moreWife. I have been with her to see them at old location and now the new building. They are great when we are face to face, mostly. The wife is harder to talk to and she seems irritated when having to speak to me about my moms care. I am her caregiver, she lives with me and I cook, clean and care for her ever day needs but the Dr. doesn't care to hear me out most of the time and that is not good. My mom had dementia and the Dr will ask her questions she can not remember and can not fully explain, so when I step in to help the Dr seems aggravated and rolls her eyes or ignores me. I left room once because I was upset and how she treated me. I don't care about Me as long as My mom is happy, so I continue to take her with them. Heart Dr. seems to listen to us more and seems to care more. But when it come down to calling the office, getting prescriptions filled it takes forever to get things done. They order test but rarely call us with results. I have to wait a few weeks, call and call and leave message after message to get them. I have had to go in and speak to the front desk to get across to them that my mom needs meds filled or to know out come of lab and test. I wish they would just get back to my mom and treat our questions and concerns better.

Husband and wife practice. They took over practice for Dr. Perlman. I've used this physician for…read moreover 15 years but have had the most issues with getting things done after the visit over the course of the last year. I can't ever get them to call in prescriptions they require me to take timely. My husband was prescribed antibiotics, however, by the time they called it in, he didn't need them anymore. Referrals takes weeks and the excuse I get each time? They are short handed. This is the second time I've made it to the scheduled appt and had to leave because the referral was not called in. This latest one... I've been waiting for a week and a half. Spoke to the dr himself who also said would get done but hasn't. Last info received... it will get I Done today. They continue to see patients but fail to follow through on patient care after the visit. I do not recommend anyone going to see these physicians. They have no control over staff or office process. I've requested to speak with an office manager and all I get is that he is out of the office and will not be in until Friday. I will be switching my primary care physician.

I love Dr. WONG and his staff. He is the sweetest doctor. He explains everything so well and he…read morelistens to you.