They shouldn't get one star. My appointment. Was 1330 its 1600 now. Still no one came. Min wait is…read more90 min. Dont waste ya time going here. Better off asking an armadillo for help

Make sure you take your prescription with you. It won't get called in or it will go to the wrong…read morePharmacy.

He is very polite and trustworthy. He's a great doctor office staff is always politeread more

Dr. Butler is a wonderful general practitioner and I always get the best care from him. His staff…read moreis friendly and he listens to all my concerns.

Love this Doctor and his staff. I've been seeming him for almost 10 years. Very professional,…read morefriendly and has a great staff. His new office is the best in Odessa

Would give 0 stars. I intentionally waited until I was contacted to post this review…read more I called on Monday, Dec. 7th to schedule an appointment for 8:30am Wednesday, Dec. 9th. The appointment was confirmed over the phone. I was attempting to get a COVID Test done. I arrived about 8:05am Wednesday morning to allow time to fill out paperwork, get "checked-in" and follow proper protocols. After taking my insurance only, I was told that my test would be done in my car and that I would need to wait for a call from one of the nurses to get in the car line. I was also told the nurse would take my paperwork that I had filled out. At 9:30am, I had not received a call, so I called back just to verify that I was supposed to be waiting in my vehicle and make sure I didn't miss anything. I was told again to wait for a call. I continued to wait until 10:30am and never received a call. My paperwork was still in my possession. I drove into the car line, and asked one of the nurses, whom I had NOT spoken to before, if I made a mistake and that I had not yet been called for my appointment that was scheduled for 8:30am. She informed me that because I scheduled with such short notice (two days prior) that my appointment was being treated like a walk-in and that appointments made with that timeframe don't really count. She then said, "I'll go ahead take your paperwork and just wait for a nurse to call." I called another physician while still waiting (First Physicians/Wendover Family Medicine) and was able to schedule a time at 2:15pm, SAME DAY. I left this office just before 11:00am, nearly THREE hours after my scheduled appointment. I NEVER RECEIVED a call/text/email from ANYONE at this office until TODAY, December 18th. 9 DAYS LATER. I received and missed a call TODAY (18th) @ 12:17pm and called back @ 12:20pm. 3 minutes later, the person that contacted me was: "Unavailable and out to lunch and we'll have her call you back." I waited until 3:00pm for somebody to call back. Still Nothing. I initiated a callback MYSELF @ 3:13pm and was met with another, different contact. I simply said I was returning a missed call and gave my name. I was told, "Oh, they were trying to figure something out but they got it taken care of." I quickly mentioned that I TRIED to visit over a week and was never seen or contacted. She said "Yes, that's what it was, sorry about that. Have a good day." Zero remorse, zero effort, zero service. Seriously, go somewhere else.

Lazy front receptionist and rude. I asked twice what the wait would look like after waiting 30…read moreminutes and refused to answer me. Mind you I have an infant who is bouncing off the walls my 10 year old is ill and I'm pregnant with recent spine surgery. I was shocked at the wait time they took people that came after us and then she stated well it's cause you're a new patient noooo my infant and I have been there multiple times. The insurance did not change nothing changed. She acted like it was an inconvenience to retrieve the insurance from my medical profile. Dr Payne is amazing staff needs help.

This facility was very nice and quick! Great music in the…read morewaiting area was a plus! Everyone I dealt with the whole time was very sweet. Would definitely recommend!

Dr Bonnie Carter she's the best and she listens and knows her stuff . I moved to Odessa 9 yrs ago …read more I needed a family Dr. went to a few of them be honest they al sucked I found 1 then a few months poof gone. Found Dr Carter about 6 hrs ago she moved around and I followed. Why because she's that good so if you want a extremely kind knowledgeable Dr. . Dr. Carter is the best.

Dr. Carter has been my primary care physician for two years now, going on three. She is by far the…read morebest doctor I have ever experienced. She patiently listens, educates, and asks questions in a non-condescending way where I never feel she is in a hurry to rush me. I always leave my appointments better Informed and confident all my medical Issues have been thoroughly addressed. I am retired and traveling. I drove 12 hours and got a hotel room just to keep this appointment. Will gladly do so again if necessary for my next appointment. Good doctors are hard to find and she is a keeper.

Odessa office has always been kind and helpful . Been going there at least 6 or 7 years. No…read morecomplaints from me.

old front desk lady was incredibly rude, and laughed at me when i said i was going elsewhere…read morebecause the copay for a sick visit was $100.