I ordered a double swing in July 2013 from the store just south of Kill Devil Hills, NC. Looking forward to getting y swing in NJ for balance of summer. Follow up calls the swing arrived in just over two weeks, unfortunately 1/2 was the wrong color! Customer service was not open on the weekend- I was promised a call mid-day Monday. I had to call 3 times to finally get it resolved - no call back as promised.
I decided to order the cypress stand and springs. Calling the store I was assured the stand will fit my swing. I ordered on-line to save 50% shipping. Only one spring was shipped, so it was another call to get 2nd spring shipped.
The stand I recieved is 4 - 3/4 inch cypress planks bent and glued together with a 450 lb capacity. The web site boast 7 - 3/4 inch cypress planks bent and glued with a 500 lb capacity. When looking at the FAQ of their website it states a larger cypress stand is needed for my swing!
Calling customer service I was told they only carry one cypress stand for 20 years and it is the one I recieved. I guess I am the only customer who noticed the compleatly different describition of the stand and what was shipped.
The rep said thay are in the process of updating the website....
$ 1,300+ for a outside swing - I would expect much much better customer service, correct materials and quanties shipped and accurate information on the website.
Not a very big fan in Lake Hopatcong, NJ to say the least. read more