Called the number (3363771070) from the website. After searching Mercedes repair near me, a…read morefriendly guy named Chris answered. Asked what was going on and set up a time. Having called several places at that time, was not in the best of moods. Cannot tell you who I called without looking at my list first. I wrote the prices quoted to me and created a matrix rating them on price, friendliness and compared them. I was not disappointed. May sound odd, I am willing to pay for quality and not wasting my time. Several places said they did not work on the air suspension. My last mechanic retiring, I was looking for a good place. Finding a good mechanic is very difficult. FOUND! I see where you can add pictures and videos. Will have to have son show me how. Will load those as soon as I figure it out.

It's honestly rare to find a European car repair shop that's both knowledgeable and genuinely…read morehonest. I've known and worked with this team for over five years, and they've consistently done things the right way. Mat, the owner, is BMW-trained and clearly takes pride in his work. You're never treated like just another invoice -- the focus is on doing the repair correctly and being upfront about what actually needs to be done. When you call, you'll usually talk with Chris, who's experienced, straightforward, and easy to deal with. Serah helps keep everything running smoothly and adds to the family-oriented feel of the shop. They're a solid dealer alternative -- better communication, fair pricing, and quality work without the dealership hassle. It's refreshing to work with a repair shop that values honesty, family, and community. Highly recommend.

I've taken my truck here twice for separate exhaust issues and they did a fantastic job both times…read more I was very pleased with their work and they completed the work on time.

I just moved to Winston-Salem less than 2 months ago and I needed a fairly quick synthetic oil…read morechange and all four tires rotated and balanced on a 2014 Nissan Sentra. I called to inquire if they could do it within a hard time stop and they said they could. I drove in immediately and was greeted by Carlos, who was incredibly kind, truthful, and a pleasure to talk to. Several VERY impatient and rude customers came in while I was in the waiting room and his demeanor didn't change, he actively seeked to help the people who "couldn't be helped" but they wanted to know "what do you mean this needs to be fixed...where is it...how do you take it out...", even in the face of that he was incredibly professional. My car was serviced appropriately, quickly, and the cost was very fair. I will only recommend this automotive location to any one around here.

Despite high reviews, my experience was horrible. Instead of diagnosing my Sprinter problem, they…read moregave me a computer generated 22 codes. I could have gotten that for free at AutoZone or with my own scanner. They are absolutely clueless about Sprinters which they claimed otherwise and charged me $220. Scammers is the only word I can come up with. I do not recommend these people!

This shop is absolutely the best with European cars. They were able to get our vehicle in right…read moreaway, with an appointment that was good for us. Our VW had an AC issue. Another shop, that is very trustworthy, suggested to bring the VW here to have the problem resolved. They were able to diagnose the issue and fix the vehicle within a reasonable amount of time. They use only high quality OEM parts. They are very open and honest. No hidden fees and For the work they did, this was a very reasonable repair. They are also some of the nicest and easiest people to work with. J. Arndt

Best auto shop ever? 100% true if waiting room comfort is one of the criteria. I have never seen a…read moremore AWESOME waiting area in my life, filled to the brim with nostalgia and curiosities for anyone, but particularly for those who grew up in the 80s and 90s. There are around 8-10 arcade cabinets and pinball machines lining the walls, all free to play, as well as retro consoles like an NES and Sega Dreamcast built into back hatch of a classic car. If you are just looking to relax, or get work done, there are couches, easy chairs, as well as a table with comfortable stools and chairs for working. Maybe best of all.. Free snacks. There was a basket of various chip and cookies bags, and a mini fridge of drinks. While all of that is NOT the main focus of why you are here, I appreciate the acknowledgement that, this part of life is not everyone's favorite thing. So making the customer as comfortable as possible while they wait, and not nickle and diming for things like playing a game or having a snack is a testament to that customer-centric focus. Anyway. Car stuff. You can tell these guys love working on cars, and that's the reason for them being here mainly while being able to make a living. The reason for my visit, is I had just recently bought a Volvo s60 PHEV and wanted an independent inspection before committing to keep it. Volvos, especially those with a hybrid system, require a trained eye so you can't trust just any shop to evaluate. Twin City Euro has at least 1 certified Volvo tech on staff, and were able to schedule me within my purchase window, so I came to them. They did a full evaluation of my car, and helped me notice a few relatively minor cosmetic things I had not seen at first (but didn't ultimately affect my purchase), including the most minute of windshield chips... which caught now can prevent a crack later (and be serviced by the place I purchased it free). Of course, they also took it for a drive and put it through it's paces mechanically, and checked for ongoing proper maintenance, ultimately giving it a clean bill of health. It put me at ease, and also made me know, I have found my shop of choice for when I need maintenance or repairs on this vehicle. I'll be back, and would recommend other European car owners look into them for their maintenance and repair needs.

We have been going to Flow VW to service our VW's at least 20 years! We are always happy with the…read moreservice there. Becky, Josh, and Patrick are always so helpful! I always enjoy catching up with them when I am there!

I am writing this review after exhausting every reasonable attempt to resolve this matter…read moreprivately. I purchased my vehicle from Flow Volkswagen and later brought it back to Flow for a paid diagnostic visit due to coolant loss, drivability issues, and a check engine light. I paid for that diagnostic, and was told nothing significant was found. Shortly afterward, my independent mechanic discovered multiple serious, pre-existing issues that were either missed during Flow's diagnostic or tied directly to Flow's pre-sale service work. These included: An improperly installed water pump, missing required hardware Multiple coolant leaks and compromised cooling system integrity Corrosion and failing components related to the cooling and PCV systems A rear main seal leak requiring transmission removal Severe carbon buildup and injector issues causing drivability problems These were not minor wear-and-tear issues. The improperly installed cooling system created a real risk of sudden coolant loss and catastrophic engine damage. My independent mechanic immediately identified problems that Flow failed to catch despite charging for a diagnostic. Most concerning, Flow later acknowledged in writing that a critical component related to the water pump had not been installed correctly and offered to supply the missing part--confirming that the vehicle had been sold to me in an unsafe condition. Because of the risk involved and the lack of timely resolution, I was forced to authorize immediate repairs through my primary mechanic to prevent further damage. Those repairs totaled several thousand dollars. While Flow eventually refunded the diagnostic fee, that does not begin to address the broader issue: the vehicle was sold with improperly installed components, significant defects were missed during a paid diagnostic, and I was left to absorb the cost and stress of correcting those failures. I attempted to resolve this through: Direct communication with dealership management Volkswagen of America Better Business Bureau mediation A formal complaint with the North Carolina Attorney General At no point was this handled proactively or transparently by the dealership. I am leaving this review to warn other buyers: do not assume pre-sale inspections or paid diagnostics at this dealership are thorough or reliable. If you purchase or service a vehicle here, have it independently inspected immediately. I wish I had.

If you need to have some custom work done for your exhaust, come here. The work performed is done…read moredecently well. The clips on my exhaust broke after some extreme bumps, and my exhaust was hanging low on one end. The owner was able to fix it with his eye and make sure it was level. Although the owner isn't exactly the friendliest, he was able to do what I wanted him to do. The work is a 4.5, but the attitude was definitely a 2.

Did a great job on my chevelle putting on dual exhaust. Added new pipe from manifold all way back…read moreto chrome tips. Cost half as much as thought it would. Would definitely recommend.

Shane has worked on my Honda for many years... He's an honest man that runs an honest business and…read moreI trust him... You just can't find that anywhere these days! Dianne

I had my check engine light diagnosed by a trusted local mechanic, who advised me that the repair…read morewould need to be handled by a diesel specialist. I contacted Diesel Specialties of Lewisville, explained that I already had the diagnostic code, and was told they would confirm the code with my mechanic and order the necessary part before I brought my truck in. When I picked up my truck, I noticed the invoice included a very large diagnostic fee, despite the issue already having been diagnosed beforehand. I politely asked about the charge, and the owner immediately became extremely hostile. He began yelling, cursing, and throwing things during the interaction. As a female customer, I found his behavior intimidating and completely unacceptable, especially since it occurred in front of his young child. The entire experience was unprofessional, aggressive, and honestly frightening. I would not recommend this business based on the way I was treated.

Excellent service and pricing! Time for completion was as projected. Highly recommend.read more

The staff was amazing. Brandon and his staff was very professional and friendly. Alll of my needs…read morewere meet. In regards to cost of parts, he worked with me. I have spread the word of how good his services are.