We have been going to Flow VW to service our VW's at least 20 years! We are always happy with the…read moreservice there. Becky, Josh, and Patrick are always so helpful! I always enjoy catching up with them when I am there!

I am writing this review after exhausting every reasonable attempt to resolve this matter…read moreprivately. I purchased my vehicle from Flow Volkswagen and later brought it back to Flow for a paid diagnostic visit due to coolant loss, drivability issues, and a check engine light. I paid for that diagnostic, and was told nothing significant was found. Shortly afterward, my independent mechanic discovered multiple serious, pre-existing issues that were either missed during Flow's diagnostic or tied directly to Flow's pre-sale service work. These included: An improperly installed water pump, missing required hardware Multiple coolant leaks and compromised cooling system integrity Corrosion and failing components related to the cooling and PCV systems A rear main seal leak requiring transmission removal Severe carbon buildup and injector issues causing drivability problems These were not minor wear-and-tear issues. The improperly installed cooling system created a real risk of sudden coolant loss and catastrophic engine damage. My independent mechanic immediately identified problems that Flow failed to catch despite charging for a diagnostic. Most concerning, Flow later acknowledged in writing that a critical component related to the water pump had not been installed correctly and offered to supply the missing part--confirming that the vehicle had been sold to me in an unsafe condition. Because of the risk involved and the lack of timely resolution, I was forced to authorize immediate repairs through my primary mechanic to prevent further damage. Those repairs totaled several thousand dollars. While Flow eventually refunded the diagnostic fee, that does not begin to address the broader issue: the vehicle was sold with improperly installed components, significant defects were missed during a paid diagnostic, and I was left to absorb the cost and stress of correcting those failures. I attempted to resolve this through: Direct communication with dealership management Volkswagen of America Better Business Bureau mediation A formal complaint with the North Carolina Attorney General At no point was this handled proactively or transparently by the dealership. I am leaving this review to warn other buyers: do not assume pre-sale inspections or paid diagnostics at this dealership are thorough or reliable. If you purchase or service a vehicle here, have it independently inspected immediately. I wish I had.

Called the number (3363771070) from the website. After searching Mercedes repair near me, a…read morefriendly guy named Chris answered. Asked what was going on and set up a time. Having called several places at that time, was not in the best of moods. Cannot tell you who I called without looking at my list first. I wrote the prices quoted to me and created a matrix rating them on price, friendliness and compared them. I was not disappointed. May sound odd, I am willing to pay for quality and not wasting my time. Several places said they did not work on the air suspension. My last mechanic retiring, I was looking for a good place. Finding a good mechanic is very difficult. FOUND! I see where you can add pictures and videos. Will have to have son show me how. Will load those as soon as I figure it out.

It's honestly rare to find a European car repair shop that's both knowledgeable and genuinely…read morehonest. I've known and worked with this team for over five years, and they've consistently done things the right way. Mat, the owner, is BMW-trained and clearly takes pride in his work. You're never treated like just another invoice -- the focus is on doing the repair correctly and being upfront about what actually needs to be done. When you call, you'll usually talk with Chris, who's experienced, straightforward, and easy to deal with. Serah helps keep everything running smoothly and adds to the family-oriented feel of the shop. They're a solid dealer alternative -- better communication, fair pricing, and quality work without the dealership hassle. It's refreshing to work with a repair shop that values honesty, family, and community. Highly recommend.

Bought a vehicle a month ago from them very easy to work with did a deal threw the phone a week…read morelater picked it up and drove it all the way way to Illinois made it with no issues got a very good deal on it compared to prices here talk to jewel she well work with u

Waste of time. Had an online price but final price has no negotiable fees. They just seem to want…read moreyou to come in.

Knowing I had reliable folks to help a retired elderly man get his transportation back into working…read moreorder. Thanks, now just a matter of time getting my car home so soneone can proceed with estimate & repair... Robert Tester

These guys work very hard at giving their clients an "Audi" level experience. That does not mean…read morethey are perfect, but it means if they make a mistake they will work just was hard to make sure you are satisfied as a customer. Our Service Advisor is Ruben. He does a great job, is a good communicator and appears to genuinely car about his clients. He treats everyone with the highest respect. Actually, the whole staff is very helpful and I would recommend this store to anyone. We actually transferred our service from another location because the service was not acceptable. Another note: This store is newer and has the new Audi Dealership design. Very well done, plenty of area in the lounge to social distance and complimentary wifi. Perfect place to do some work while you wait on your car!

IYKYK..just in case you don't.. I had a scheduled appointment and was greeted within seconds of my…read morearrival. Within minutes I received a text from technician Chandler advising I could reach out to him with questions or concerns. This visit was for a safety inspection and I was impressed with the top notch customer service.

Shane has worked on my Honda for many years... He's an honest man that runs an honest business and…read moreI trust him... You just can't find that anywhere these days! Dianne

I had my check engine light diagnosed by a trusted local mechanic, who advised me that the repair…read morewould need to be handled by a diesel specialist. I contacted Diesel Specialties of Lewisville, explained that I already had the diagnostic code, and was told they would confirm the code with my mechanic and order the necessary part before I brought my truck in. When I picked up my truck, I noticed the invoice included a very large diagnostic fee, despite the issue already having been diagnosed beforehand. I politely asked about the charge, and the owner immediately became extremely hostile. He began yelling, cursing, and throwing things during the interaction. As a female customer, I found his behavior intimidating and completely unacceptable, especially since it occurred in front of his young child. The entire experience was unprofessional, aggressive, and honestly frightening. I would not recommend this business based on the way I was treated.

What a mess! I moved to this area recently and decided to get my RDX serviced at Flow, after years…read moreof great service from the Acura dealership in Durham. Scheduled an on-line appointment. Called to ask a few questions and a rather disinterested lady told me to call back later after I found my VIN, then hung up on me! Then I emailed the person named in my appointment confirmation the same questions. Never heard back. I showed up the morning of my appointment and was unsure where to enter for service, as I didn't see any SERVICE signs. Pulled around to the bay in the back and sat there. The door never opened and I could see a person sitting at the counter inside. They ignored me. After a few minutes, I backed out and left. I was so disgusted that I considered making the 2-hour drive back to Durham for future service. On my drive home I passed the Volvo dealership right down the street from Flow. I could clearly see the SERVICE sign and decided to look online for any good deals on a new Volvo. Filled out a form online and Volvo called me within the hour. So, I drove back to the Volvo dealership, met the most amazing staff I've ever encountered at a car dealership, and left with a brand new 2026 Volvo! Flow, let this be a lesson. You lost my business that day. I happily traded in my RDX for another car and MUCH BETTER Customer Service. I would give my experience with Flow zero stars, if possible, and would not recommend anyone do business there.

Called two days in a row to talk to my sales person to see about trading up From a 2025 RDX w/3k…read moremiles on it to a new MDX. Bought it from there. Calling in? First you get a shared line between VW, Acura and another I forget. You then have to tell them what dealer. Then you get transferred to that place. Then you have to enter where you need. Sales. Then you get a receptionist or someone in the media department. They don't seem to know or are sure who anybody is And ask for their extension that I don't Know. So the receptionist...Despite asking for a page, or no matter who I asked for, I kept being transferred to a voicemail identified by a 5 digit extension. No way to tell who this belonged to but lm first day. No response for second day, so called to ask sales manager Jason to inquire. Told the receptionist and clarified I did not want a vm. Several calls asking for my sales guy. Several for Jason. Same receptionist. Guess what I got. That's right. VMsin the abyss. No way to back out of non manned extension vm. So an exercise in frustration. System hangs up. Slipping biz practices In my opinion. Go to Greensboro acura people. These folks are in the anti sales department. You will be sorry you bought there. I wish Vic Flow was still on the switch. This never happened under his watch.

I'm extremely happy with BMW M3 purchase!…read more Mrs. Stankovic my sales lady great to work with and the Manager Mr. Hugg was an absolute pleasure he was extremely honest with the condition of the car. The follow up was on point all the photos and videos they send to show the condition of the vehicle. I fully recommend this dealership!

Called about BMW 440 and the salesman arranged for me to view it the next morning. Upon my arrival,…read more'evidently' someone had put a deposit on it overnight yet the next day it was still listed for sale on autotrader.com. WARNING!!!!! This place cost me thousands for a vehicle that is not (or maybe is according to autotrader) for sale.