Dakota and Emmanuel were amazing and helped me and my daughter out today. will be recommendingread more

I recently brought my vehicle in for a routine oil change and inspection around 3 PM. At the time…read moreof service, my vehicle had no warning lights or known issues. Approximately two and a half hours later, my check engine light came on. I returned to the shop the same day, and they scanned the code, which came back as P0430 (catalyst system efficiency below threshold). What is concerning is not just the timing, but the response I received. I was told it was "just a coincidence," and no further effort was made to inspect the vehicle. Given that this issue appeared immediately after service, I expected at minimum a basic check of components that may have been accessed or affected during the inspection, such as oxygen sensor connections or anything near the exhaust system. Instead, the concern was dismissed without any attempt to rule out whether something may have been inadvertently disturbed during service. As a customer, that lack of follow-through is frustrating and does not reflect thorough or responsible service. Additionally, my overall experience raised concerns about professionalism and honesty. During check-in, I was told that I would need new wiper blades in order for my vehicle to pass inspection. I was initially quoted $14.99 for the blades, but then the associate realized the correct length I needed was actually priced at $20. I was told he would still honor the $14.99 price, but that the receipt would show the 24-inch blades at the higher price. Being told one thing while knowingly documenting something different is concerning. Given that this kind of falsehood occurred, it raises questions about what else may not have been handled correctly during my service, including whether the correct oil was used or if something else may have been impacted. During check-in, I was also encouraged to leave a five-star review due to the number of one-star reviews the business has received. A specific complaint was even mentioned about the business not having a working phone. However, a phone number is printed on receipts, which would reasonably lead customers to believe they can contact the business by phone. That disconnect is misleading. While waiting for my vehicle, I observed staff engaging in unprofessional behavior, including using profanity and focusing more on social interactions than customer service. After paying $163, even with a $25 off coupon, I am now in a position where I still have to consult with a reputable mechanic to resolve an issue that was not present when I brought my vehicle in, and clearly was not present when the business passed the vehicle for a state inspection. I understand that the mechanical issue may ultimately be unrelated. However, the timing alone warranted a closer look, and I should not have had to push for that level of care. Combined with the lack of professionalism and questionable business practices, this experience has left me needing to seek a second opinion elsewhere, something that could have been avoided with more thorough service and accountability.

I went in for an inspection. They went out of their way to make sure I understood the process when…read moreit came to the extra mileage I would need to get my car to pass. I got my inspection done, they put on windshield wipers and replaced an inside bulb. Also, I was happy that they consulted with me before replacing anything. As far as value I got more than my money's worth because you can't put a price on quality Customer Service. I definitely recommend.

I have been going to Porter automotive for the past few years. I have been very impressed with…read moretheir service of my car and their customer service. They are professional, fair priced, pleasant to be around, and have gone out of their way to be awesome - once even picking me up to get my car! They have my complete loyalty!!!

I ended up on the side of the road 5 miles away from the…read moreValvoline on Main St in High Point NC after my 160.00!! OIL CHANGE and inspection! All the lights came on including the engine light, then the car began to shake and I lost power!! I WAS STRANDED on a two lane highway. I called the store to to advise them of my situation. It took them 45minutes total to get to me.Only 5 miles from the store, 25 mins. Later I call back to see where the manager is, Shan, the Asst. Mangr. rudely says, "I'm running the floor, I don't know" I advise her I'm alone on the side of the road, she says "so" and hang up on me. Horrible attitude. Infinite, the store manager arrives finds out it's WAAAYY too MUCH OIL. Long horrible story short TWO HOURS LATER we get back to Valoline. I see Asst. Mgr. Shan and ask her if she hung up on me. "Yes, I sure did. I didn't mess up your car. You don't blame me." As I walked away, I told her she was very unprofessional. She began saying some kind of slang, "I build'em up and knock'em down baby" " I'm the real" so aggressive and demonstrative that the manager had to the step in front of her and calm her down. I was totally disrespected. I WILL NEVER EVER STEP IN ANY ESTABLISHMENT THAT ALLOWS THAT KIND OF BEHAVIOR!! I FELT UNSAFE AND THREATENED. I have never in my life had such a horrible experience.

Katie took care of everything from the last visit! I appreciate everything that was done to rectify…read morethe situation. Everyone has been great. Today I went in again and everything was fantastic! It was good to see that Addison will now be taking over as manager and she is handling everything extremely well!

We are so thankful for the service and great care we were given. Dakota is the Service Manager and…read moreMia was the mechanic who performed the service for my niece, a local school teacher. At first it appeared we needed a new $880 starter based on the computer readout. Well this is where they kicked it over the top with service and honesty: Mia cleaned the connections and tightened. Started right up!!! $880 became $20. This type of human touch is rare. Thank you. My niece has an honest shop to deal with in Thomasville. Thank you Dakota and Mia! Merry Christmas.

These fucking ass clowns let's start with Jeremy who I called I spoke with before I even came in…read morefor a serpentine belt replacement quoted me $195, even if he didn't include tax on that should have been under $210. I ended having to spend $227, and serpentine belt should be a an hour job, got there at 11 had to wait they took my car back and took them 2 hours to come to me with another quote trying to upsell me on sparkplugs which I just changed and a check engine light they could solve the last time I brought it in. Authorized the belt replacement was told it would be 15 minutes to get the belt and 30 minutes to install. Over an hour later Jeremy comes back and they got the wrong damn belt and have to wait for the right belt. Another hour finally my car is done get over charged compared to the quote drive my car home park it and don't touch it again until I have to go to work last night where I realize they didn't put a single fucking clip back in to hold up my fender. Call and speak to spencer who tells me they would charge me another $20 to fix that and they don't have my clips/there weren't any when I brought it in. Fuck this place go to mavis, go to quality tires, or go to West main anywhere but here!

I love this service station. You very rarely find one like this anymore. It is still like it was…read moreoriginally when it opened many years ago. Go inside set down and have a chat with the older gentleman while the owner is working on your car. Lots of old school memorabilia to check out. And if you get to bored there are a couple of birds that will entertain you.

This is a great place to get your oil change or inspections for you car, you may be asked to come…read moreback in a certain amount of time but other than than this is a trustworthy place to have stuff done to your vehicle

They really go above and beyond to help! They even did problem solving to help with an issue they…read moredon't service here. I highly recommend this place!

David at Walmart Auto Care was incredibly helpful and kind. He went out of his way to help me when…read moreI was traveling with my children and we ran out of oil.

I like that they look your car over to make sure there's nothing that needs attention. If it does…read morethey will make recommendations

Easy to book, great work, easy to communicate with. Car is running great! Good advice and no up…read moreselling

Chris has helped me several times!!! From coming to my home multiple time to service 2…read morecars(headlights, brakes & rotors, oil changes), to working on my car at my job so I didn't miss work to literally servicing my vehicle on the side of the road where it died...You can ALWAYS count on Chris!!! He also has a haul-off service and advertised for rid your driveway & sidewalks of snow! Do yourself a favor and call Chris! Outstanding value and service!!!

He had the old battery out and the new battery in the truck ready to go within minutes. Call Chris…read morefor your Mobile Mechanic needs.

Currently bringing this shop to court for an engine swap that I paid for up front. Engine installed…read morewas trash and burned oil immediately. Car sat on his lot for over a year before I had to get the vehicle scrapped. He even had the audacity to try and collect payment from the scrap company. Owner is a fraudster and a thief, stay far away as he wouldn't know the truth if it hit him in the face.

Outstanding service! Very fair pricing. They went above and beyond to accommodate me on very…read moreshort notice. I was very stressed out at the thought of having to rent a car for a week while my car was in the shop for an alternator. I called them at 10:30 on a Saturday morning to get a quote, I dropped my car off around 11:00 and they were done by 2:00. It would have been quicker, but they were delivered the wrong part. They made a stressful situation almost pleasant.

Went in on Saturday for an inspection price was 30.00 on my debit card they have charged me…read more310.08. This is unacceptable. You just opened your business not a good way to gain customers. Money is out of my account and today is Sunday and can't get in touch with nobody until Monday. Pisses me off. Customers BEWARE. It is never ok to make mistakes with customers money.

From the owner: We offer you the best serviceread more