We live in Austin and we're buying a new home and we turn to Steve and Melissa at New Horizon…read moreMortgage San Antonio. All I can say is Fantastic! Ours was not a simple New home purchase: we had multiple investment properties, had just bought another investment property and we're selling our home. His relationship with the underwriters allowed him to give us assurance he could sort it out: within 30 days we just closed on our new home. ! Melissa was wonderful with the details and communication. Very professional. Steve is quite a genuine character! He's very focused, down to earth, very sharp & huge experience. I'm recommending him to all my friends. And he worked out loan on Christmas Eve to ensure it closed on Dec 29th smoothly. Oh ! And the best rates and no games with fees and points. 5 stars

Denise was on top of my mortgage loan from day one!! She handles a major hurdle with my former…read morelender and stepped in to close our home loan. Denise is awesome!!!

This is a very flexible business office. The loan officers here are courteous and generous with a…read morevery unique way of keeping the best interest of their clients at heart. They have integrity and very credible knowledge of every type of real estate transaction. Mr. Lopez is always available to answer questions and he exceeded my expectations.

From the owner: No cost refinance home loan. Lower your Mortgage Loan Paymentsread more

We wanted to take a moment to share our sincere gratitude and enthusiastic compliments for Dillon…read moreMcElroy's exceptional project management and maintenance work on the turn‑around of our property at 3633 Candlebrook Lane. Dillon has been phenomenal. His communication, clarity, and follow‑through were consistently excellent. He is incredibly customer‑focused, proactive, and truly goes above and beyond in every aspect of his work. Throughout the entire process, we felt fully informed--whether it was timelines, progress updates, or unexpected issues that came up. Any time we reached out, Dillon responded quickly, professionally, and with genuine care. Honestly, this has been the best turn‑around manager experience we've ever had. Dillon is an outstanding maintenance manager, and we wanted to make sure his exceptional performance and dedication were recognized. We are extremely satisfied and deeply appreciative of the work he put into bringing this property back to life.

I am writing this review to share my experience with the property management at Marshall Reddick…read morein San Antonio. On a positive note, the team was very responsive prior to move-in, answering phone calls and text messages in a timely manner. Unfortunately, that level of service dropped significantly once I was in the home. Post-move-in communication was exceptionally poor. I often had to call multiple times without receiving a response, despite the company expecting immediate replies whenever they reached out to me. We also experienced recurring issues with the home's water heater, losing hot water on at least three separate occasions. When we submitted maintenance requests, we were advised to turn up the temperature on the unit. While this provided a temporary fix, the underlying issue kept happening. It was only after sending a stern email and copying the property manager that the problem was finally addressed properly. To make matters worse, upon move-out, we were improperly charged a cleaning fee despite having hired professional cleaners and submitting the receipts directly to Joshua Garza. Joshua was unresponsive regarding the charge, and even after CCing Melisa Day, I still received no reply or resolution to this day. The lack of accountability and communication has been extremely frustrating. If you want to avoid a headache, I recommend to NOT lease through this company.

Service, staff, atmosphere, ATM that accepts cash and check, convenient location: this branch…read morechecks all the boxes. I love that they're polite, informative, and engaged in making your experience smooth. If you need to do some shopping at Costco or Sam's it's also a perk to be so close to this branch. It would be great time to kill in case the lines are long, which they can be often. Speaking of, I see some 1 and 2 star reviews regarding the speed of service and that's wild to me. Having everything at the touch of our fingers has made so many entitled. I would like to remind the 1 and 2 star reviewers that the lines here are probably long because the proof is in the pudding. There's a bunch of people in line for this tight knit credit union and they're all waiting just like you are. If you take your money elsewhere so be it. But eventually you'll run out of options if the next place doesn't immediately gratify you as soon as you unrealistically expect them to. Take something with you to keep you busy if you know the lines will be long--it's simple, no need to be an adult child about it. I'd imagine most of the people complaining are not business owners, just consumers who don't understand how much it takes to make anything run smoothly. They're doing a GREAT job & that's why they're still growing. God bless if you think otherwise. & thank you RBFCU for existing!

Absolutely terrible service wouldn't recommend this branch treated me horrible first week opening…read moreup a account

Do you want an expedient mortgage application process with someone who has your best interest at…read moreheart? Then Jennifer Schroen is your person. My wife and I just bought our 1st home in no small part to Jennifer's exceptionally quick paperwork turnaround times. For reference the average timeframe to close in San Antonio Texas is about 35 days, and we did the whole process through a VA loan in about 28 days. Quite frankly the only thing that kept us from closing sooner was the previous homeowners needing more time to move.

As a first time home buyer I was very intimidated by the thought of applying for a mortgage…read more Jennifer was so amazing and took the time to explain everything to me and look at all of the options in a way that made me feel so comfortable with the process. She was so quick to respond, helpful and truly made the experience very painless. I would recommend her to anyone and everyone! Thank you Jennifer for helping me purchase my first home!

Madge and her AmeriPro team was excellent and professional. Madge talked me through the entire…read morerefinance process and apologized for all the federal regulations that we had to deal with. It was exhausting, however she tried to make to process as pleasant as possible. I was able to quickly close. I am now saving over $1500 a month. Can't bark at that!! Overall, Madge was very helpful and had great advice. Thanks Ameripro and Madge.

My previous mortgage company that I was dealing with kept giving me the run around. With Madge,…read moreAndrea and their team, I received immediate assistance and always answered my calls. Have me up to date information and kept me informed of my loan. I'm extremely satisfied with the team and will recommend them to friends and family...

Their website says they are trustworthy...I question the integrity of a business that calls…read moreincessantly, even though I have requested 10 times to be taken off of their "list". I could only request 10 times because they hang up on me. Very frustrating, disrespectful.....I would not recommend this business.

David Zendejas is a top notch mortgage broker! He is always there and always professional and…read moredriven! I would work with him again in an instant and am so glad that my realtor suggested him! He definitely goes the extra mile and cares about his customers! Sara

DO NOT USE THIS COMPANY. Although they claim to have years and years of experience they do not…read morehave a clue what it takes to close a loan. Not only do they not audit your file correctly, they drag their feet and we lost money waiting for them to do their part. We tried so many times and every time they came to us at last minute with an issue that they had missed somewhere along the way. They finally gave up and just told us to go somewhere else. We did and that company closed out our loan in two weeks and informed us of the various errors in calculations that their in house people made. They miscalculated our income and expenses. Richard and Chris Marqueee are worthless in the industry. When we approached them about reimbursement for the expenses we incurred for following their direction they declined to assist us. DO NOT USE THEM, your family is better off getting help from another company that can actually help you.

Vince and his team were helpful,honest,invaluable to my refinance of my home. He took me step by…read morestep by through the process and answered every question ( I had lots of them). He was so patient and kind. Would definitely refer him to anyone I know!! Thank you again!!!

Michele and her team were amazing! She really cared about what our family needed as well as what…read morewe wanted. They made a very important, overwhelming and confusing process a breeze. They kept us informed and were very diligent in communicating with us through any platform necessary (I.e. email, text, phone calls, etc.). I would definitely use her and her team again and I would recommend them to anyone in need of a mortgage team that cares about you and your family.