I spoke with Liz after speaking with 3 other mortgage lenders. She was absolutely wonderful. I have…read moremany gifts, but understanding the intricacies of securing a mortgage - especially in today's market - is not one of them. Liz walked me through, in detail, the entire process and explained everything in concrete terms that I was able to understand. Unlike other lenders, she was 100% transparent, which secured my trust and business. She also had a more diversified portfolio of options for us to explore. I would recommend her to anyone seeking a mortgage. You will not be disappointed.

Cannot thank Ryan Wallis enough for all of his efforts while assisting us with buying our first…read morehome. Ryan answered all of our daily questions quickly and efficiently and always updated us along the way during the whole process. We highly recommend partnering with Ryan to ensure that you get the best available rate and response time to ensure that you get your future home. Thank you Ryan! Stephanie and Alan

Ryan has helped me with multiple mortgages for both my primary residence as well as vacation…read moreproperties. He has been nothing but professional and has always delivered excellent customer service. From beginning to end, he was informative, extremely thorough and has always closed our loans on time.

Upon my mother's death I needed to access her assets for the estate. The assets were all going into…read morea trust for my disabled father. I contacted Investors Capital to help me do this. I faxed them the forms they needed and in turn they emailed me the complicated financial forms that I needed to fill out with a 5 page (small script) list of instructions on how to fill out the forms. I am a college educated person and I filled out the form to the best of my ability and mailed them off. Then waited 3 months for a check. I them emailed Investors Capital and asked how long the process should take. They then explained that I should send the forms again. The forms and death certificate were never acknowledged nor returned. Meaning that I could have waited a year and never would have been notified. I then filled out the forms again and mailed in another death certificate and two weeks later received an email form Investors Capital that was simply a forwarded email from the parent company written to him stating that the client forms were filled out incorrect and the forms wouldn't be accepted. (and the death certificate wouldn't be returned) The way this email was written one would assume that the parent company expected the representative to be filling out the forms. Like every financial adviser that I have ever worked with. Not once did the representative offer to help me fill out these forms. He never made any attempt to assist me in anyway other than send me 1 sentence emails. I finally had to have my lawyer deal with him. I can not believe that my 80-year-old mother was involved with a company as heartless and neglectful to their customers as this one. STAY AWAY

I've been with Investors Capital for over 7 years and I have nothing but wonderful things to say…read moreabout the company. Everyone there really cares about the clients they are serving and I would recommend them to anyone.

Caleb is a great CFP to work with!…read more He helped me set up life insurance policies for my 3 daughters and has provided me with guidance on investing for my families future. After meeting in person, he has kept in constant contact with general information in the market as well specific info pertaining to my situation. I just turned 41 yrs old and I feel like a real adult knowing I'm securing a future for my little ones :) Thanks Caleb and Co.!

After 15 years of going with the "big guys" for financial solutions and investing, I decided to go…read morewith Caleb and Harty Financial for all of my life insurance and long-term investing needs. He analyzed my income, assets, and business, in order to assess what I actually needed versus what he could simply sell me. Once I trusted him with the small stuff, I transferred my investment portfolio to his team which resulted in better investments across individual equities and funds, rather than lumping everything into index funds. I've been very pleased with the results and ongoing client relations. Great job.

Bit of a mixed bag over the years. We were doing business with an agency in Needham. Kaplansky…read moretook over the accounts and we've stayed with them so far although as of late I am having thoughts of moving my business. I've been doing business with this office for over 30 years. When we were purchasing a house from the builder, he kept moving the closing date around, Each time we needed an updated insurance binder. That may be a simple thing to do perhaps, but the people in the Needham office took care of it with no issues. They made sure we had what we needed. Excellent job. The worst issue I had was when the wrong driver was assigned points in an accident. Also, according to the paperwork the same driver was driving both cars in the accident. The Needham office was unable to fix the problem. I could go into the gory details as to why but its irrelevant. Two different people in the Needham office were unable to resolve the issue over 3 years. They would stop looking at it unless I prompted them with a phone call. I somehow got in touch with Nilda in the Cambridge office and she was able to figure out why this was going on and knew exactly how to fix it. Can't say enough good things about Nilda. Unfortunately she is part time. She actually remembered the original agency I started with(my cousins). Overall, the Needham office has been lackluster in solving problems. Another time I called up to get changes done to my insurance and the person(yet a third person) that was helping me seemed excellent, until a long weekend happened and she simply dropped my matter. I had to call up to get her started on it again and I had to remind her what it was she was working on. She had forgotten our discussions entirely until I prompted her. The other negative is that most insurance companies and agents will proactively ask you questions to try and get you the discounts appropriate for you. eg. Good GPA driver, driver lives more than 100 miles from home...etc. Every year I have to call up and play twenty questions with someone in the Needham office to get them to apply the proper credits/discounts. I feel like I don't have an agent as I am doing all the work. My wife and I were outright thinking of leaving Kaplansky. It occurred to me today that perhaps I should just contact a different office and have someone there do the work. I might try this before I leave. I'm uncertain.

I have been a customer for over 20 years, since they were Lexx insurance. I recently had a terrible…read moreexperience with the Concord office. It's taken them over a month to move offices. In the meantime I've been trying to get in touch with someone to go over my policies and make some changes. No one will call me back. Not Taylor, not Sean the office manager...I even tried to get an appointment at the Cambridge office and no one called me back. It's pretty obvious they don't want my business. I'm in the process of changing agencies. I don't recommend them at all. So almost immediately after posting this review I got a call. The next day I had an appointment in the office and we went over everything and they ended up saving me a few hundred dollars. Great. Fast forward to this morning . I need a home owner policy for another property. After several attempts at calling I finally got someone. They took my information and said someone would call me back in 20 minutes. It's been several hours now and still waiting. I'm unable to get anyone on the phone despite repeated attempts. It's like they don't want/need my business. I'm sure I'll get a call after I post this. Really sad it has to come to this. Oh and I also stopped by their Concord "office" since it's on my way home. Lights out and locked up tight at 4 pm.

Arcadia is not a good choice to manage your money, they made a lot of errors. A few examples are…read moreincorrectly executing our back door Roth accounts and another employee calling me to tell me he has hours of work ahead of him to fix it and that person owes him lunch for a week. Most months I would have to email them to invest my automatic investment, it would just sit in a cash account. The last straw happened when I decided to purchase 35k worth of an artificial intelligence ETF mid-July. During the following two weeks it took a large hit. I decided to stop looking but the last time I had looked, once again, my regular automatic investment into a more conservative ETF was sitting in cash, so I emailed them asking to invest it, and deleted the Fidelity app. A week later, on August 7th 2024, my wife who almost never looks at our accounts decided to look and asked me why they sold out full position in the Artificial Intelligence ETF. I bought at the top of the market for a giant loss as well as our full position in a very long term hold of a vanguard technology ETF with significant long-term gains triggering a taxable event and put all of it into a conservative ETF a couple days prior without my knowledge or consent.  I called and emailed the owner and only heard back when my email said "I'm leaving the company". Mike, the CEO told me it was all bad luck and I must have walked under a ladder. I requested an in-person meeting, he told me he can do that after the summer with his family at his Cape Cod home and that will have to be sometime in September.  If you are looking for a hands-off experience or have little knowledge about investing I would steer clear of Arcadia Financial because you will not catch all of their errors they will consistently make , which will be detrimental to your goals. If you are like me, who have a working knowledge of investments, and think hiring someone may help you stay the course, you'll be managing the portfolio yourself anyways by telling them to fix all the mistakes they make. Quite frankly, I don't know who would be a good candidate to work Arcadia Financial. No skin off their back though. Part of my conversation with Mike when he was summering at his beach house, was to tell me he has enough portfolios where he can just coast from this point if he chooses. If you are on the fence about allowing them to manage your money, I encourage you to check out past employee reviews. Common examples include not being payed correctly, bad moral, and no leadership.

Great long term family advice! Advocates for a financially responsible lifestyle! Apple picking…read moreevent is a must attend!

A real mensch. Extremely trustworthy. And out of the 6 wealth investment managers I interviewed,…read morethe sharpest about the market, taxes and best advice. Really concerned about understanding your philosophy and working with you

Jonathan Karelitz was our financial "advisor" who sold us into a REIT without disclosing that we…read morewould NOT be able to get our money out when we wanted to, like other REITs or investments. He then lied and said he told us that was a possible outcome. WHY IN HELL would I EVER invest in something where my money is trapped, and I can't get it out. Especially when the investment was tanking. My suggestion...GO ELSEWHERE!

Leo & Phil Proulx provide warm and friendly financial services in a relaxed but professional…read moremanner. We have been clients for over 30 years and have been very happy with both their financial planning and tax prep work, and highly recommend them.

Very helpful and budget friendly tax support. Highly reccomend I will be returning next year!read more