I had gone to Timothy Grant Jewelry to see if they could help me replace a battery for and…read moreinexpensive watch. Other jewelers had said it wasn't worth it and to just purchase a new one. The personnel at Timothy Grant were courteous, professional and considerate. They took the time to examine my watch and determined it not only needed a new battery but a bit of internal cleaning - which they did for free! It's difficult to find such good service nowadays, isn't it? I highly recommend Timothy Grant not only for their battery replacement but for their gorgeous jewelry selections.

A little more than a week ago, I stopped into both of the Timothy Grant Jewelry stores and am…read morecontinually blown away by their kindness and helpfulness. Always there to serve along with suggesting great ideas you may not have thought of, I'm really happy to have found a wonderful place where I feel comfortable after nearly two and a half decades going elsewhere. I hope these stores continue to thrive as I don't know what i'd do without their expertise and workmanship.

This is the best place for watch repairs. They do effective repairs for a fair price, all in a…read morequick timeframe. Excellent customer service as well. Good people conducting good business. Lifelong customer

The people that own the business are the best. Very friendly and do a great job. Thank you for the…read moreexcellent service.

Roman took care of me! I brought in my grandfather's 1950s 18k Omega Seamaster. It's been in the…read morefam for three generations and it needed a cleaning to take out that ancient whale oil gunk (I'm not kidding, but remember it was 70 years ago), oiling the movement, and adjustments as needed. He also replaced the mainspring just as a matter of course (which he said he was going to do, and indeed, as Omega always does when you send the watch to them, no matter what). He quoted a figure, I gave him a deposit, and he gave me a date of two weeks out (which is awesome for a C/O/A job on a 140-part movement). I later phoned in that I wanted an Omega buckle on the new wrist strap. He tracked one down! And the balance? Exactly what he promised, even though he replaced a part that he didn't initially see was faulty. He returned all the replaced parts to me. This man took care of this watch as if it were his own. Next up for him is my grandmother's mantel clock. If you take a glance around his shop, you'll see the man knows a thing or two about mantel clocks as well. I 100% got my money's worth from this experience.

My 17 year old son was taken advantage of by this shop, He brought a wristwatch to the shop because…read morethe battery was dead and he was sold a service of $300.00 to fix a watch that was not even worth $50.00. The business owner demanded a $20.00 deposit from him at the time of drop off. When I heard of this I went to the shop the next day to tell them not to proceed. The shop returned the watch but they refused to return the $20.00 deposit.

This is the best clock and watch repair business I have found. Other so-called 5-star services…read moredon't return calls like Chicago Clock does. I smile when I read "unfriendly" in a review of CCC. They may not have the smiling style of the other places, they just have pure competent substance. They also may not be the "low price leader" in quoting a repair. But they guarantee any repair. I just brought in to them a 6 month old watch that had a hard-to-turn crown. I had taken it first to another place that told me they fixed it but that it was corroded and needed some winding to loosen it up. I discovered it was a quartz watch that needed no winding. The place unscrupulously had charged me $68 for the so-called repair. Chicago opened it up for me while I was there and found a gnarly rubber gasket that I had probably messed up myself trying to wind a battery powered watch. The technician should rightly have called me an idiot but instead just fixed it in 2 minutes, He did not want to charge me anything. I insisted on giving him at least a $20 tip which he reluctantly but appreciatively accepted. This is the kind of business I respect and will patronize again and again going forward.

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.

I have known Joe for many years here. One of the best…read more You get what you pay for in watch repair. Trust them with anything. You will not be disappointed. Be patient.

My daughter has two watches in need of repair. One the clasp needed to be fixed and other the glass…read morecasing. I relied on Yelp to help me find a watch repair place and was not disappointed. Walking in I felt I stepped back in time. There were so many watches and clocks from years ago. The gentlemen looked at the watches and honestly shared one watch would cost more to repair than it was worth and was able to fix the clasp and replace the battery in minutes. I definately will return the next time I need a watch repaired.

After researching/deciding on a timepiece and then phone calling various locations to do business…read morewith; I decided on the C.D. Peacock of Woodfield. (Previously a year back, they pressure tested my other time-piece the same day and I was so happy with their service). Positive experience. My story: I walk in and I am warmly greeted by the staff. Colin, who became my representative- listened to my preferences, was knowledgeable with recommendations, and very patient. They did not have the item I wanted in stock. Colin went above and beyond to take my information, and ultimately contacted me when it was in. The process in purchasing felt like I was a million dollars. Colin walked me through it. I work hard and earn my money, as the it commemorates an achievement/occasion, and they really understand it here. I received superior, world-class treatment. You cannot go wrong with any of the staff there, but Colin is my go-to. Thank you Colin. Part Two- I came back a different day to resize my watch. The watchmaker, Sascha listened to my preferences about the fit on my wrist, then gave perfect recommendations. Very knowledgeable and attentive to my concerns. He handled my timepiece with care. How he held my watch (making sure not to scratch the inner parts) was a tell on how detailed they are here versus an inferior jeweler. Just awesome. The combination of great staff and knowing that I have a reliable place to service my investments and future purchases, makes me feel secure. When purchasing luxury, you are buying the dealer- and not just the item.

I love my ring!!! My fiancé picked/designed it with the help of Evelyn from CD Peacock. She did an…read moreamazing job and I love that I could see the process all the way through with the extra stuff they give! It's so beautiful and I've had it for about 10 months and it still looks just as brilliant as the first day! Thanks, Evelyn!

I visited the Buffalo Grove location and met with Kevin after seeing an Omega on the Chrono 24…read morewebsite. I ended up purchasing the watch. I would definitely shop there again!! I highly recommend Burdeen's Jewelry and Kevin provided excellent customer service!

When looking for luxury watches, Burdeen's in Buffalo Grove is the destination. My fiancé and I…read moreworked with Evan on purchasing a Grand Seiko watch for our wedding. Burdeen's is the sole authorized dealer in Chicagoland for Grand Seiko watches so we knew this was the place to buy. They have a large display in store to try on many of the watches in stock. Evan was knowledgeable about the craftsmanship that goes into the watches, the backstories of inspiration for each, the mechanical differences, elaborated on the brand's warranty, gave suggestions on how we could best purchase the watch, and handled procuring it in a timely fashion. He was easy to work with, very personable, and made our whole experience great! We cannot wait to work with him in the future as we build a collection!

I honestly wish I can give more than 5 stars. In short, my now fiancé and I are extremely lucky…read morethat we were referred by a friend and met an incredible jeweler like Jon. He is absolutely talented, trustworthy, honest, and super passionate about his field of knowledge and work. We walked in not knowing so much about the whole engagement ring selection process, but he made us feel very comfortable upon arrival and kindly gave us the much needed informative session before we started looking at any specific pieces and discuss wants & needs. Jon was able to give us a step-by-step guide through the whole process. He did not ever push us to make any decisions (you can't find this with other jewelers) and gave us plenty of time to think through and genuinely wanted us to make the decisions that was best for us. He kept in good communication through everything and never missed a single detail. He was able to always answer my questions and reassure my worries and made sure we were comfortable and confident in our final choice of diamond and setting. We truly thank him for all the effort and work that he has helped us in creating our memorable piece and valuable experiences. We cannot be more happy for the outcome and are absolutely in LOVE with everything that we worked on with Jon thus far! (Plenty more in future including our wedding bands) I would (and have) HIGHLY HIGHLY RECOMMEND! *picture doesn't ever do it justice, but it it looks this great in picture, Enough said :) *

The only place I will go for advice, cleaning, or purchasing of jewelry. My family has been going…read morehere for years. Jon is an expert who you can trust to give you the best advice as well as fair advice. I recently asked him to replace a diamond on my wedding band, and he told me all he needed to do was rotate the diamond. He could have easily told me it needed replacement, which would have cost me way more, and I would have had no idea. He is honest and dang good at his job.

My partner and I went to Diamond's Direct to look at engagement rings really with no intention of…read moremaking a purchase, but just to do a bit more looking around. However, Liza who assisted us was incredible in answering questions, working with us in regards to our budget, and helping us craft the perfect engagement ring. She was not pushy, she understood the moment, and was just all class. Needless to say, I and my now fiancé couldn't be happier with the ring we got. We look forward to returning for our wedding bands and encourage anybody reading this to at least step through the door as well!

I can only review based on my visit and recent experience at Diamonds Direct, but I did not make a…read morepurchase. DD hosted an after hours event with the Schaumburg Business Association, and I was so impressed with the staff, beautiful store, and charcuterie and wine spread they had for this event. The store is beautifully laid out, and the jewelry and watches are showcased beautifully. I enjoyed talking with Diamond Expert Diyae and will hopefully return soon for a gift or purchase. Check out the special necklace to support non-profit Gigi's Playhouse. It's nice to know the leaders and employees at this store care about their community.

My fiancée and I went in here for wedding band weekend. The lady helping us was so incredible. She…read morewas thorough, knowledgeable and patient. Love this line, Sethi Couture, beautiful, natural diamonds/stones.

I needed to have my watch serviced and Razny was an authorized dealer…read more I was told it could possibly take 3 months due to the back up que. Dropped it off and received it back in about a month. It had undergone a full overhaul and polishing. The watch is beautiful and looks brand new. The service was not inexpensive but it was well worth it. Very pleased.