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N Routledge & Sons

4.5 (2 reviews)

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18 years ago

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18 years ago

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Thorntons

Thorntons

3.8(4 reviews)
52.7 mi
£££

This branch of Thorntons is located towards the start of the intu Eldon Square Shopping centre, it…read moreis located fairly close to the likes of O2, Caffe Nero and The Works in the shopping mall. This store is really small, and despite being located in quite a new mall, this store is highly old-fashioned and not a great place to be. The cafe is located upstairs, with no lift access, the staircase its-self is a really old one, considering the mall was built in 1977, it felt like this store hadn't been refurbished of that kind ever since. The selection also was a little poor other than probably around one wall of products, which were traditionally stocked items at a Thorntons store. The staff didn't seem too helpful, I wasn't welcomed until they saw me taking photos around the store, which I have uploaded onto Yelp, which seemed a little self-serving, how they only offered to help me when they saw me taking pictures, perhaps because they thought I was a reviewer or undercover shopper of some sort. Overall, this store is a poor branch, it is highly old fashioned and a little poor too in terms of service and selection, hence sadly warranting a single one star rating.

This is an excellent café in Newcastle, with high quality products on offer, and for decent prices…read more We had divine hot chocolates, with real Thornton's chocolate flakes, marshmallows and cream. They really were delicious, and went down like a dream. Included in the price was a sample chocolate from one of the company's collections. I had a dark chocolate based on those from the city of Milan, and Mary had a Seville caramel. There were brownies and caramel shortcakes on offer for only £1, but I restrained myself from getting these, as I felt I would burst with an ounce more chocolate inside me. The staff member that served us was friendly and helpful, and filled up Mary's water bottle, no problem at all. Definitely recommended.

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N Routledge & Sons - candy - Updated May 2026

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