This branch of Thorntons is located towards the start of the intu Eldon Square Shopping centre, it is located fairly close to the likes of O2, Caffe Nero and The Works in the shopping mall. This store is really small, and despite being located in quite a new mall, this store is highly old-fashioned and not a great place to be.
The cafe is located upstairs, with no lift access, the staircase its-self is a really old one, considering the mall was built in 1977, it felt like this store hadn't been refurbished of that kind ever since.
The selection also was a little poor other than probably around one wall of products, which were traditionally stocked items at a Thorntons store.
The staff didn't seem too helpful, I wasn't welcomed until they saw me taking photos around the store, which I have uploaded onto Yelp, which seemed a little self-serving, how they only offered to help me when they saw me taking pictures, perhaps because they thought I was a reviewer or undercover shopper of some sort.
Overall, this store is a poor branch, it is highly old fashioned and a little poor too in terms of service and selection, hence sadly warranting a single one star rating. read more