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    Flooded laundry machine

    DO NOT RENT FROM THIS COMPANY: August 1, 2023: Moved into apartment. August 6th, 2023: We discover that the former tenants cut the cable cord in our apartment. When we were shown the listing, we were informed that the apartment was already compatible with spectrum wifi. This was not true. September 8th, 2023: The laundry machine in the housing breaks breaks. Our building manager was on vacation. We were not provided with a back-up building manager while she was away. We were not informed that our building manager would be gone. I had to file a report with CSC go, the company that runs the washing machine. The building never addressed this issue. September 27 th, 2023: A neighbor asks our building manager for updates on why the front door of our building has been taken off of its hinges. September 28th, 2023: My upstairs neighbor verbally harassed my across the hall neighbor. The cops were called. This was a disruption of peace, and no one from the building controlled it, hence the police presence. I was informed by other tenants that this is not the first time an event like this has occurred. Ninfa let me know that they have tried to evict them. They were still living there as of August 2024 November 7th, 2023: I realized that the reason that we can hear everything in this apartment, a street-facing unit, is because the windows are incapable of fully closing. The building manager did not know this, and this was not communicated to me when the apartment was shown. I was informed that these would be fixed. They were not fixed for over 2 months. Wednesday, November 8th, 2023: Random repairmen show up and drill in the pool area. No notice was given. Friday, December 1st, 2023: Our AC unit breaks. It was not repaired for a month. December 6th, 2023: Random repairmen show up again and drill in the pool area, completely unannounced. Building manager has no idea that they are here. They utilize the power in the laundry room while my laundry is running, shutting the machines off and leaving them full of water. No one appears to know what's going on. May 4th, 2024: Upstairs apartment plumbing comes up our kitchen sink and floods our apartment. No one from management reaches out. June 16, 2024: Upstairs apartment floods our kitchen sink again. No one from management reaches out. June 23, 2024: communal laundry machines break again. They stay broken for two weeks. No one ever communicates with the tenants that they are fixed. There were further issues, none of which were ever addressed by anyone other than the incompetent building manager, who talked s*** about the tenants repairmen, ignored calls and texts, and generally was unable to do her job.

    Wendy V.

    I didn't have any problem until I received my refund for my deposit check as I already left the place last month. I didn't receive the full amount of my deposit check. They charged me for a carpet cleaning fee of $100 when my studio apt doesn't even have carpet cause it's laminated! I called them and told me they will charge me $60 instead for the cleaning fee. I left the place clean and still charged me for a fee! Totally disappointed!

    This is to cover the Mickey Mouse job not licensed plumber they hire to work on for 5 days still the plumbing here rattles, job is not done

    21731 SEPTO ST APARTMENTS -CHATSWORTH CA DONT RENT HERE it's a terrible company that will not work with u to get things done they do what they want they spend money on killing the trees instead of spending money on killing the RATS PROBLEM THERE IS HERE CARPETS AND ENTRY WAY NEEDS TO BE CLEAN AND PAINTED THE ENTRANCE PAINT IS ALL WORN OUT THE PLACE NEEDS A CAMERAS because your mail box is messed with and cars in the parking lot is being brokin into from all the homeless in the area they have a Aloe Vera buss that needs to be cleaned out cause all the huge rats come from there I had call the office and they can care less I have complained to the health Dept soon they will show up just saying don't rent here it's a waist of serious money $$$$$!

    Ego L.

    Just woke up to find my wife screaming, she was going to the bathroom, as she turned on the light she found two huge cockroaches in the bathroom, this whole place is infested , its not the first time and it wont be the last (1145 E California ave Glendale CA 91206) please take care of this especially after raising the rent $200 in a single year

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    7 years ago

    The manager at 333 N Berendo St. is very disrespectful. She is not a professional. Please replace her as she is not suit for the position.

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    9 years ago

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    11 years ago

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    11 years ago

    Rude associates who are never there to help when needed. It seems like the only thing they are good at is raising the rent.

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    11 years ago

    This management team is unbelievable. So happy to be leasing property from them.

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    12 years ago

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    14 years ago

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    Earnest Homes

    Earnest Homes

    (159 reviews)

    Sherman Oaks

    I have been using Earnest Homes as my property manager since March, and have so far been happy…read morethem. Refiloe came and appraised our rental, helping us set a good rental price, and ended up getting us a tenant in less than 2 weeks from listing! Additionally, I have found Keren to be helpful and responsive, promptly addressing my questions and concerns. I've only been with Earnest for 2 months, but so far no complaints on my end.

    Based on my immediate experiences, I have not had a great experience moving in with Earnest Homes…read more I TRULY hope that the experience improves going forward, if it does I will update my review accordingly. But for now, this is my honest experience in case its helpful for anyone else who is planning to rent with Earnest Homes. First, I'll say that working with Donna Cura has been great. She's extremely professional, and has been incredibly attentive at answering my questions around lease documentation. Thank you Donna for making the lease process go extremely smoothly. My concerns so far are with the move-in experience. Move in day is supposed to be exciting - you've just made a big commitment to sign a lease, put a deposit / pay first months rent, and have gone through the process of setting up all your paperwork and utilities. Come move-in day I thought I would be receiving SOME level of PROACTIVE communication / outreach about move-in day logistics and a walkthrough of the house. Instead, my move-in experience was the opposite. It felt like after I signed the documents my move-in process was an afterthought. I scheduled a walkthrough around 12:30 PM on a Friday, and was met by Oneda, who was really only there to conduct an inspection of the house. She didn't know how the house was set up or have any instructions for me on how to use the things in the house. I'll go into detail around what went wrong. To be fair, Oneda did a great job going through the inspection and was very thorough and objective at documenting the different issues (e.g., cracks in the tiling, stains, scratches, etc.) Now, where the experience went downhill for me. When we entered into the home, there were a HOST Of things that did not go right: 1) There were three electric outlets that had not been completed prior to move in, they had no covers on them. It looked as if the team had painted but forgotten to put the covers back on. 2) There was a lot of grime and dirt on the bathroom faucets. It didn't seem like they did a thorough cleaning prior to us moving in. 3) Oneda did not have any idea on how to navigate the things in the house, for instance, there were electric blinds that were down and she had no idea how to open them. I randomly figured it out by pressing a button on a remote nearby. Not a good look for someone who is supposed to be showing ME around the house. 4) The previous owner left their front door security camera system + a nest security system(?) I'm not even sure what it is because no one explained / has explained to me what it is for. At the moment, I'm not sure if its the previous owner using it to spy on us or not, because I have been provided literally zero information on it. 5) I have no hot water at the moment. I did my part to set up SoCal Gas, but I was again not given any information on move-in day on how to turn on the water heater. I was not even told where it was located, I went to the backyard to find it, and once I located it I had no idea on how to turn on it / determine if its even working. I followed the instructions / watched a youtube video in hopes of trying to turn it on to no avail. 6) Now, the one that really started the negative impression of the move-in experience - I was not given the front door access codes until 4:47 PM, despite my walkthrough being at 12:30 PM. And the ONLY reason I received them was BECAUSE I HAD to follow up and ask for them! I sent an email at 1:40PM, which did not get a response. I then called the number around 4:07 PM to follow up and thank god for Brian, because he followed up with my account manager, Keren Mendoza, (who I believe is supposed to be responsible for onboarding us) and I then received a response from Keren on how to unlock the front door code at 4:47 PM. That is absolutely ridiculous. She did not include ANY other information required like how to turn on the water heater, or use the electric blinds, or security system. I'm still hopeful that this experience can be turned around, but I will wait until I get a response from the team to provide an update.

    Mzl Properties - propertymgmt - Updated May 2026

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