Can I give lower than 1-star? Is that possible? Well just note this as a 1-star rating by default…read more
I have been with American Family Insurance for 10yrs, great working relationship, I gave them money, they provided my with car insurance which really I view as important because without it, I can lose my license, get my car impounded and potentially lose my entire life savings. Yeah, not a thing I want.
I came to having Behzad as an agent after my last agent left the company, he assumed my business. No cares, I provided money, he provided insurance and junk mail, the relationship was still good.
So, I called ole' Behzad for a quote, he provided me a quote $50 cheaper than the American Family Insurance call center did, because as he told me, "agents can offer products the call center can't"... ok, kinda shady, why can't anyone call American Family Insurance and get the best products/policies, why must we work with an agent. But, whatever.
So I sat around for a week, called a few other companies, because hey, I am looking to save a buck or ten. Finally, I weighed my options and decided to go with the quoted insurance from Behzad. I called, no one answered, so I left a voicemail expressing interest in the quoted policy, and wanting to talk.
This is the moment all went wrong.
Several days later, without a call, Behzad deleted a car from my policy, and added on my new car to a more expensive policy. Whoa! Who authorized that!
When I discovered this, I was shocked! I mean, no insurance on a car, a policy more expensive then quoted(without as good of options). This isn't what I wanted.
Well, needless to say, when i raised some red flags and I called for assistance, Behzad wouldn't return my calls. I called the call center, they just wanted to sell me more insurance. Sorry, but shouldn't we first deal with him changing my policy without my permission? Shouldn't we deal with him deleting a car from my policy, leaving me without car insurance, which is what I pay them for? No, American Family Insurance just wanted to sell me more insurance, brushing this off as "mistakes happen", but this isn't a mistake, this was a willful act, this was him choosing to delete a car from a policy, this is serious! Had i not caught this, I could have continued for awhile without insurance. I felt helpless against the machine that is American Family, I felt like I had to fight a giant.
So I started calling, I started emailing, I started posting on their Facebook page, I kept at it, because hey, this wasn't right.
No one at American Family Insurance cared, and Behzad never called to explain why he chose to do this to me.
I have since left American Family Insurance, for a policy more expensive than Behzad offered me, because once trust is gone, it is gone.
My advice to anyone reading this, go elsewhere, save yourself from the trouble. Don't build a long term relationship with this company, especially Behzad, or you too, will find yourself without car insurance at his whims.