The owner, Dave, is a very unpleasant person who does not care about the quality of his work or satisfaction of his customers. He's rude and next to impossible to reach. He built two pool deck covers for us, and when one of them started squeaking loudly in the slightest wind, I called to get him to come out and look at. This was in July. After about 4 weeks, he sent out the other guy he works with, Cruz, who said it just needs some more screws to stabilize it, but he doesn't have any with him. That was mid-August. I called and texted twice a week for months trying to get him to come out. Dave would promise to come out "I'll be able to come out later this week." He never called or texted to setup a time, and then of course never followed up, never answered my calls and would not respond to txts. Weeks later he says he can come on Tuesday. I txt on Tuesday asking for a time of arrival, and he says, "Not today. Delivering materials all day. Before the end of the week" I say I am available Thursday, Friday, and Saturday. No reply. On Friday I ask if he's coming and he replies "No I am on a job. I am so short handed that you'll have to just be patient. I will get to you"
Patient?!? It is NOVEMBER now, almost 5 month since my first request to come fix his faulty pool deck cover. He finally shows up mid-November with a serious attitude and leaves my cover damaged. I asked what happened and he says "screw broke, accidents happen. I asked, "can you clean that up?" "Nope, accidents happen," he says. Then I ask him to look at the gate he installed wrong. He literally stopped in his tracks and loudly dropped his tools. The drama queen didn't want to look at his other failure. Never did he address, much less apologize, for the 5 month delay. He's rude, does poor work that he blames on "mistakes" that he doesn't take responsibility for and is sort of scary. I definitely don't want that guy anywhere near my property again. His sales guy, Robert, on the other hand is pleasant and nice, but when Dave shows up it's the complete opposite. read more